Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Software Engineer II

Company: Smartsheet

Location: Bellevue, WA / Remote

Posted Jan 23, 2025

Smartsheet, a tech company, is seeking a software developer with 2+ years of experience in full stack technologies like Java, React, or TypeScript. The role involves building scalable front and back-end services, solving distributed systems problems, and working with modern cloud infrastructure (AWS, Kubernetes). The successful candidate will also participate in code reviews, mentor junior engineers, and collaborate with product management. Smartsheet offers competitive benefits including HSA, 401k match, flexible time off, and opportunities for professional growth. The company values diversity and inclusivity, encouraging applicants from all backgrounds.

Appian SW Integrator/Low Code Developer

Company: Leidos

Location: Remote

Posted Jan 23, 2025

Leidos is seeking a TS/SCI cleared Appian Software Integrator / Low Code Developer for a 10-year DOMEX Technology Platform (DTP) contract supporting DIA-NMEC. The role involves working closely with Systems Engineers, Software Engineers, Architects, and Operations Engineering/Manager on various tasks including backend and frontend software engineering, deployment, and maintenance of services. The ideal candidate should possess a Bachelor's or Master's degree with relevant experience, an Active Top Secret/SCI clearance, and expertise in Appian, Docker, Kubernetes, and DevOps practices. Strong communication skills and teamwork are essential. The position offers opportunities for career growth and working on mission-focused, solutions-oriented teams.

Project Manager

Company: Hitachi Energy

Location: Remote

Posted Jan 23, 2025

Security Engineer - Surface Coverage, Detection Engineering

Company: Meta

Location: Remote

Posted Jan 23, 2025

Meta is seeking a Security Engineer with extensive experience in threat modeling, TTP identification, and detection engineering. The role involves working with various teams to secure Meta's surfaces, including WhatsApp, Instagram, and Horizon Worlds. The engineer will collaborate with Software Engineers, Offensive Security Engineers, Product Managers, and Data Scientists/Engineers. Key responsibilities include influencing organizational vision, leading technical design, and mentoring the team. The ideal candidate should have 12+ years of experience in software or security engineering, a BS in Computer Science, and knowledge of Windows, MacOS, and Linux operating systems.

Area Business Manager, Albuquerque, NM

Company: Blueprint Medicines

Location: Albuquerque, NM / Remote

Posted Jan 23, 2025

Senior Solutions Architect II (Kubernetes Migrations Specialist)

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

DigitalOcean is seeking a Senior Solutions Architect II specializing in Kubernetes Migration. The role involves leading complex migration projects, designing robust migration strategies, and implementing Kubernetes architectures. The ideal candidate should have extensive experience in cloud infrastructure, Kubernetes, and migration projects, along with strong communication skills. DigitalOcean offers career development, competitive benefits, and a focus on diversity and inclusion.

Commercial Account Executive - India North (New Delhi)

Company: GitLab

Location: Remote

Posted Jan 23, 2025

GitLab, an open core software company, is seeking a Mid-Market Account Executive for its Delhi-based remote position. The role involves acting as the primary point of contact for North India prospects, contributing to root cause analyses, and documenting sales processes. The ideal candidate should have 5+ years of mid-market sales experience, a strong understanding of GitLab and open-source software, and excellent communication and negotiation skills. GitLab values transparency, sharing, efficiency, and collaboration, offering flexible work hours and the opportunity to work on a product used by many. The company is committed to diversity and equality, with a focus on results rather than long hours.

Senior Security GRC Engineer

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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