Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Account Executive - Retail / Consumer / Logistics

Company: Celonis

Location: Remote

Posted Jan 23, 2025

Celonis, a global leader in Process Mining technology, is seeking an Account Executive - New Business to drive new logo wins in the large and enterprise level business sector. The role involves hunting down new business opportunities, managing sales cycles, engaging with C-level executives, and delivering best-in-class pitches. Successful SaaS sales experience, strong business acumen, and industry understanding are required. Celonis offers growth opportunities, competitive compensation, well-being support, and a diverse global team.

Sr. Media Relations Strategy Manager (Remote)

Company: CrowdStrike

Location: Remote

Posted Jan 23, 2025

CrowdStrike, a global leader in cybersecurity since 2011, seeks a Sr. Media Relations Strategy Manager. The role involves shaping and executing media strategy, driving impactful storytelling, and strengthening brand leadership. The ideal candidate is a seasoned media relations expert with strong writing skills, crisis management experience, and a deep understanding of the media landscape. They will develop proactive media relations strategies, cultivate relationships with top-tier journalists, and manage high-profile campaigns. CrowdStrike offers a remote-friendly culture, competitive compensation, and comprehensive wellness programs.

PhD Data Partner - Economics - Asia

Company: TELUS Digital

Location: Remote

Posted Jan 23, 2025

TELUS Digital AI is seeking a PhD Data Partner in Economics for a remote position in Asia. The role involves designing advanced, domain-specific questions and solutions, collaborating with cross-functional teams, and creating challenging problem sets. A completed PhD in Economics is essential, along with strong English writing skills. The position offers flexible hours and competitive pay rates, ranging from $10 - $30 USD per hour. TELUS Digital AI is committed to diversity and inclusion, with equal opportunities for all qualified applicants.

Suitability Principal - Elite Services

Company: MassMutual

Location: Springfield, MA / Remote

Posted Jan 23, 2025

The job posting is for a Suitability Principal role within MassMutual's MML Investors Services (MMLIS) Elite Services Team. The role involves conducting back-office reviews, firm-acceptance of new and existing business, and suitability reviews for accounts clearing through National Financial Services (NFS). Key responsibilities include reviewing trading activity, determining root causes of issues, and providing solutions independently. The ideal candidate should have 4+ years of MMLIS experience, strong communication skills, and a high degree of ownership. MassMutual values inclusivity, leadership, resilience, and self-awareness. The role offers a hybrid schedule, remote work options, and opportunities for professional growth.

Senior Transformer Engineer

Company: Hitachi Energy

Location: Remote

Posted Jan 23, 2025

Hitachi Energy is seeking an Electrical Engineer for its Transformer Services US engineering team. The role involves providing technical field support related to repairs, retrofits, oil processing, and completing various engineering studies. The engineer will be the go-to person for technical inquiries, create test trip packs, and provide 24/7 support to field crews. They will also be responsible for creating and documenting processes and procedures, and participating in root cause analysis studies. The ideal candidate should have a bachelor's degree in engineering with five or more years of experience, or equivalent transformer experience, and knowledge of industry standards and transformer construction.

Manager, Customer Reconciliation Team

Company: Equinix, Inc

Location: Warsaw, Poland / Remote

Posted Jan 23, 2025

Equinix, a global digital infrastructure company, is seeking a Manager for the APAC Data Reconciliation Team. This hybrid role, based in Warsaw or London, involves leading a team, managing stakeholders, overseeing projects, and ensuring compliance with standards. The ideal candidate should have proven leadership experience, technical knowledge, and strong analytical skills. Equinix is committed to diversity and equal employment opportunities.

Infrastructure Specialist

Company: Kyndryl

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems. They are committed to creating a more equitable, inclusive world. The Infrastructure Specialist role involves contributing to current projects, analyzing problems, offering solutions, and long-range strategic planning of IT infrastructure. This role requires deep expertise in specific technology domains, enterprise IT application experience, and hands-on experience in areas like software development, DevOps engineering, systems administration, or systems architecture in public cloud AWS domain. The role offers opportunities for growth, certification, and qualifications, with many Infrastructure Specialists advancing to become Architects or Distinguished Engineers. Kyndryl values diversity and inclusivity, providing a supportive environment for employees to bring their whole selves to work.

Senior Engineering Manager, Release Engineering (Remote within Ireland)

Company: HubSpot

Location: Remote

Posted Jan 23, 2025

HubSpot, a leading CRM platform, is seeking an experienced engineering leader for its Release Engineering group. The role involves managing 6-7 small teams, optimizing and accelerating release engineering, and maintaining high standards for monitoring and incident management. The ideal candidate should prefer problem-solving with technology, have a proven ability to solve complex technical problems, and demonstrate pragmatic decision-making. HubSpot values a culture of flexibility and connection, with a strong commitment to diversity and inclusion. The company was named the #2 Best Place to Work on Glassdoor in 2022.

Manager, SaaS Sales Representative - Capital One Software (Remote)

Company: Capital One

Location: McLean, VA / Remote

Posted Jan 23, 2025

Capital One Software, a pioneer in cloud and data management, is seeking a talented Software Sales Professional to join their Business Development Team. The role involves leveraging customer and competitor insights to develop compelling sales materials, identifying and solving business development impediments, and utilizing various communication channels to prospect and present to potential clients. The ideal candidate will have at least 2 years of sales experience, preferably in B2B or Enterprise SaaS, and CRM usage. They will also be expected to provide consulting to internal teams, conduct consumer research, and manage sales activities in a CRM system. The role is remote and offers a salary range of $120,000 - $120,000.

Privacy and Regulatory Counsel

Company: Headway

Location: Remote

Posted Jan 23, 2025

Headway, a mental healthcare company founded in 2019, aims to revolutionize the mental health system by making therapy accessible to all. With over 45,000 providers across 50 states and serving over 1 million patients, Headway is backed by significant funding. The company is seeking a Privacy and Regulatory Counsel with 5+ years of legal experience, preferably in healthcare or tech, to ensure compliance and quality. The role involves advising on privacy, security, anti-fraud, open-source software, and more. The position offers competitive compensation, benefits, and opportunities for growth.

NP/PA - Oscar Primary Care (Bilingual)

Company: Oscar Health

Location: Abilene, TX / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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