Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Reg Affairs Manager - Global CTAs (ATMP/GMO)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Regulatory Affairs Manager to join their global team. The role involves leading global regulatory submissions, providing regulatory strategy advice, and managing project budgeting. The ideal candidate should have a Bachelor's or advanced degree, at least 5 years of experience, and excellent communication and interpersonal skills. The company offers a competitive salary, extensive benefits, and a flexible working culture. The mission is to make the world healthier, cleaner, and safer.

Underwriter II - Tax Credit

Company: PNC

Location: Remote

Posted Jan 23, 2025

Microsoft Senior Implementation Analyst(Hybrid) - SP or RJ

Company: Equinix, Inc

Location: Santana de Parnaíba, Brazil / Remote

Posted Jan 23, 2025

Manager, Business Marketing

Company: Liftoff

Location: Reedley, CA / Remote

Posted Jan 23, 2025

Director, Web Strategy

Company: Equinix, Inc

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Specialist Solution Engineer - Service Cloud

Company: Salesforce

Location: Zurich, Switzerland / Remote

Posted Jan 23, 2025

Salesforce, the Customer Company, is seeking a Service Cloud Solution Engineer. The role involves promoting Service Cloud value to customers and field teams, assessing business requirements, developing a technical sales strategy, configuring and demonstrating solutions, and collaborating on multi-functional initiatives. The ideal candidate should possess thought leadership, technical and business acumen, and credibility. They should have a deep functional understanding of call centre operations, curiosity, energy, and teamwork skills. Previous experience as a Sales Engineer/Architect for a CRM/AI company is required, along with knowledge of related applications and cloud technology. English fluency is essential, with German and/or French being a plus. Salesforce is committed to equality and diversity, offering inclusive programs and initiatives.

Squad Leader

Company: Kyndryl

Location: Mexico City, Mexico / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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