Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

PM Development Special Projects Lead (Remote)

Company: RTX

Location: Remote

Posted Jan 23, 2025

Raytheon is seeking a Special Projects Lead for the Performance Excellence team to manage projects related to Program Manager Development (PMD) programs and RTX Lifecycle Program Management (RLPM) initiatives. The ideal candidate should be a self-starter with strong project management skills, a collaborative nature, and a passion for developing program manager talent. The role involves managing projects with limited oversight, interfacing with business leaders, and implementing continuous improvement processes. The position is remote with up to 20% domestic travel. The candidate will have the opportunity to learn, grow, and contribute to making the world a safer place.

User Acquisition Manager

Company: Hatch

Location: Remote

Posted Jan 23, 2025

Software Developer

Company: Stride Consulting

Location: Remote

Posted Jan 23, 2025

Stride, a female-founded organization established in 2014 by Debbie Madden, is a values-driven software development company. They have worked with notable clients like Stash, CodeAcademy, and Plated. Stride offers opportunities for growth, learning, and collaboration with cross-functional teams. They emphasize agile practices, extreme programming, and continuous improvement. The role requires 3+ years of experience in technologies like Ruby, JavaScript, Python, or Java, and familiarity with agile practices. The wage range is $120,000 - $130,000, and Stride is committed to equal opportunity and diversity.

Client Solutions Specialist (SDR/BDR)

Company: Pilotly

Location: New York, NY / Remote

Posted Jan 23, 2025

Security Solutions Executive

Company: CDW

Location: Remote

Posted Jan 23, 2025

CDW is offering a Security Solutions Executive position with a competitive salary range of $115,200 to $160,000. The role involves selling security services and products, expanding CDW Security's customer base, and achieving revenue targets. The ideal candidate should have a Bachelor's degree, 10+ years of experience in security services, and mastery of at least seven security focus areas. Key responsibilities include developing strategies, cultivating relationships, and providing accurate sales pipeline updates. CDW is a leading technology solutions provider with a culture that values expertise, empowering leadership, and diverse perspectives.

Enterprise Account Executive - Mountain

Company: Tonkean

Location: Remote

Posted Jan 23, 2025

Tonkean is a customizable process experience platform that enables intelligent, personalized automations across various organizational systems. It aims to improve employee experience by democratizing access to advanced technologies, automating low-value tasks, and facilitating cross-team collaboration. The company seeks an Enterprise Account Executive with a strong network in procurement and legal operations to identify and close strategic enterprise customers, exceed revenue targets, and serve as a trusted advisor. Tonkean values innovation, prioritizes people, and fosters a culture of collaboration and diversity.

Senior Software Engineer (Backend)

Company: Players' Lounge

Location: New York, NY / Remote

Posted Jan 23, 2025

Players' Lounge is seeking a Senior Software Engineer to design and build performant and reliable APIs for their web and mobile applications. The role involves collaborating with various teams, mentoring junior developers, and ensuring high-quality, maintainable code. The ideal candidate should have experience with Node.js, AWS, and GraphQL, and be comfortable with Agile environments and Test Driven Development.

Product Marketing Manager - Ad Tech / Media

Company: HUMAN

Location: Remote

Posted Jan 23, 2025

HUMAN, a cybersecurity company founded in 2012, is seeking a Product Marketing Manager for its Malvertising and Ad Quality solutions. The ideal candidate will have 23 years of product marketing experience, preferably in media-advertising technology, and a proven track record in product launches and go-to-market strategies. The role involves developing and executing comprehensive marketing strategies, driving product positioning, and leading market research. The company offers a competitive compensation package, including a base pay range of $90,000 - $140,000, and a total rewards package that reflects its commitment to employee personal career development.

Solutions Engineer

Company: Prefect

Location: Remote

Posted Jan 23, 2025

Prefect is a remote-first company offering an open-source data workflow automation platform. They are seeking a Solutions Engineer with 2+ years of experience in a customer-facing role, Python, and a major cloud platform. The role involves engaging with customers, developing technical solutions, and driving product and culture forward. Prefect provides top-notch benefits including remote work, equity, 401k, unlimited PTO, and more. They are committed to belongingness and equal opportunity.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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