Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Senior Software Engineer I, RCM

Company: Spring Health

Location: Remote

Posted Jan 23, 2025

Spring Health is a leading mental healthcare provider, partnering with over 450 companies to serve 10 million people. They are seeking a Senior Engineer for their Revenue Cycle Management Team to build software for efficient payment pathways and user experiences. The role involves creating experiences with React, streamlining payment flows, quality assurance, observability and monitoring, leading features, and mentoring engineers. The target base salary range is $159,100 - $194,150. Spring Health offers comprehensive benefits, including health, dental, vision, 401k match, parental leave, professional development reimbursement, and more.

Research Associate I - Patient Preference

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

The Research Associate I position involves supporting patient preference research projects, conducting background and literature reviews, assisting in developing preference elicitation instruments, interviewing patients and physicians, analyzing qualitative data, and creating client deliverables. The role requires a Master's or Bachelor's degree in a quantitative discipline, relevant job experience, and proficiency in MS Office software. Experience with statistical programming languages and ATLAS.ti is preferred. The position offers a competitive salary range of $70,000.00-$95,000.00 in Maryland, along with a comprehensive Total Rewards package including health benefits, paid time off, retirement programs, and more.

Staff Software Engineer, Business Experience

Company: Reddit

Location: Remote

Posted Jan 23, 2025

Reddit, a vast online community with 97M daily active users, is seeking a Staff Engineer for a remote role. The ideal candidate will have 8+ years of software development experience, proficiency in front-end languages like JavaScript, TypeScript, and frameworks such as React or Vue. They will work cross-functionally, contributing to the full development cycle, and help mentor junior engineers. The role offers comprehensive benefits including healthcare, 401k match, and flexible vacation. Reddit is committed to diversity and equal opportunity.

Sr. Manager, Marketing Operations

Company: Pluralsight

Location: Remote

Posted Jan 23, 2025

Pluralsight is seeking a Senior Manager, Marketing Operations to lead a team of automation and technology specialists. The role involves serving as a subject matter expert for Marketo and connected platforms, optimizing data and integrations, and driving data quality initiatives. The ideal candidate will have 5-7 years of marketing operations experience, proficiency in multiple platforms, and a track record of managing and inspiring high-performing teams. They should also have experience in lead management, data enrichment, and knowledge documentation. Pluralsight offers a competitive compensation package, benefits, and a culture that values diversity, trust, and collaboration.

Sr Account Director, Business Development - AES

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Senior Account Director for its Business Development team, specifically for the Accelerated Enrollment Solutions (AES) business. The role involves securing and retaining business through professional sales activities, positioning PPD as a primary provider for clinical development work, and ensuring client satisfaction. The ideal candidate will have a Bachelor's degree, relevant experience (equivalent to 5+ years), and a proven track record in hunting and securing new business opportunities. The company's mission is to enable customers to make the world healthier, cleaner, and safer.

Bid Manager

Company: Hitachi Energy

Location: Remote

Posted Jan 23, 2025

Hitachi Energy is seeking a Bid Manager to join their innovative team. The role involves creating bids/estimations/quotations based on customer specifications, developing speciation/design solutions with clients, and managing all technical, financial, and operational aspects of bids. The successful candidate will work across various business streams, cultures, and countries, building relationships within the organization. They will also assist in implementing and promoting Hitachi's sales and tendering policies and procedures. Essential requirements include 5-10 years of Bid/Tendering Management experience, recognized engineering qualification, and knowledge in HV and MV sectors. The company offers an inclusive work environment, career growth opportunities, supportive team, work-life balance, and competitive benefits.

Principal Success Architect

Company: ServiceNow

Location: Mumbai, India / Remote

Posted Jan 23, 2025

Engineering Manager (Provider CX & Group Practice Tooling)

Company: Headway

Location: Remote

Posted Jan 23, 2025

Headway, a mental health tech company founded in 2019, aims to revolutionize mental healthcare by making it accessible to all. With over 45,000 providers and 1 million patients served, Headway is expanding its engineering team. They're seeking experienced engineering leaders to join newly formed teams focused on tooling for Group Practices and delivering best-in-class support experiences. The ideal candidate will have 3-5+ years of software engineering and management experience, a strong technical foundation, and a product mindset. Headway offers competitive compensation, comprehensive benefits, and a commitment to diversity and inclusion.

Integrations Developer

Company: StackAdapt

Location: Remote

Posted Jan 23, 2025

StackAdapt, a self-serve advertising platform specializing in multichannel solutions, is seeking an Integration Developer. The role involves designing, developing, and maintaining integration solutions for SaaS systems, collaborating with various teams, and improving application development posture. The ideal candidate should have a Bachelor's degree in computer science or a related field, 3-5 years of hands-on integration development experience, and knowledge of various integration methods and tools. StackAdapt offers a competitive salary, comprehensive benefits, and a supportive work environment.

Account Director, Customer Growth - Central

Company: Coupa

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Coupa, a leading total spend management platform, offers a community-generated AI system informed by trillions of dollars of spend data. The company values innovation, collaboration, and global impact. As a Customer Growth Account Director, one directly influences organizational growth by driving account expansion, identifying cross-sell opportunities, and fostering strong relationships with customers. The role requires a strong SaaS sales background, domain knowledge in Spend Management, and the ability to develop unique value propositions.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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