Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

HRBP Manager

Company: ServiceNow

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Portfolio Lifecycle Manager Autoimmunity, Europe (m/f/d)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific, a global leader in serving science with annual revenue of approximately $40 billion, is seeking a strategic marketer with medical science and business skills to join their marketing team in Europe. The role involves developing regional strategies, applying market research, and creating engaging digital content for laboratory customers, healthcare providers, clinical network policymakers, and patients. The ideal candidate should have a higher degree in a life science subject with specialization in immunology, extensive knowledge in autoimmunity diagnostics, healthcare, and IVD, and familiarity with healthcare regulations across Europe. The company offers employment with an innovative, future-oriented organization, outstanding career and development prospects, and a company pension scheme.

Infrastructure Security Engineer

Company: AppFolio

Location: Remote

Posted Jan 23, 2025

AppFolio, a pioneering cloud and AI company, is seeking an Infrastructure Security Engineer. The role involves designing, building, and maintaining security infrastructure, and promoting a 'secure by default' culture. The ideal candidate should have 2-5 years of experience with AWS, Terraform, Linux Enterprise systems, CI/CD pipelines, and automation scripting. Proficiency in Ruby is required, with an eagerness to learn new languages. The position offers a base salary of $104,000-$130,000, with additional benefits and bonuses.

Investing Analyst

Company: Ensono

Location: Remote

Posted Jan 23, 2025

Intern, Business Planning

Company: Autodesk

Location: Remote

Posted Jan 23, 2025

Autodesk is seeking an MBA Intern for a 12-week GTM Finance role. The intern will lead special projects, optimize the GTM model, and design business cases for strategic projects. They'll work with cross-functional teams, drive transformation through data-driven stories, and manage multiple projects. Minimum qualifications include being enrolled in a full-time MBA or related field, with a graduation date in December 2025 or later. The internship offers a paid, flexible workplace approach and opportunities for professional development.

Site Payments Associate II

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

The job description involves compiling data for site payments, ensuring adherence to regulations, managing payment responsibilities, building relationships with study sites, and resolving payment-related issues. The role also includes training study teams on site payment processes and managing investigator funds. A Bachelor's degree is required, and the job involves semi-routine tasks with occasional deviations. The individual will typically follow established procedures and contact individuals within their department, occasionally outside the organization.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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