Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Business Consultant AEC-O

Company: Autodesk

Location: Remote

Posted Jan 22, 2025

Autodesk is hiring a Business Consultant for its EMEA Consulting team, based remotely in Germany. The role involves developing clients' digital strategies, defining success criteria, assessing current processes, and creating business value justifications for initiatives. The consultant will work closely with clients at executive levels, understand their business goals, and recommend solutions. They will also facilitate decision-making processes, manage deliverables, and identify business benefits. Minimum qualifications include a Bachelor's degree in a relevant field, 5+ years of industry experience, and proficiency in German and English.

Senior Marketing Analyst, Member

Company: Carrot Fertility

Location: Remote

Posted Jan 22, 2025

Carrot Fertility, a leading global fertility and family-building platform, is seeking a Senior Marketing Analyst. The role involves serving as the analytics SME on the Growth and Engagement team, analyzing complex member data from various sources to measure and evaluate campaign performance. The ideal candidate will have a Bachelor's degree in a quantitative field, 5-7 years of relevant experience, and proficiency in data warehouse platforms, web analytics tools, and marketing automation platforms. They should also have experience in healthcare, tech, or health-tech, and familiarity with engagement-based models and strategies. The role involves defining and maintaining team KPIs, conducting quality checks, collaborating with BI, data science, product, and engineering teams, and mentoring team members. Carrot offers a competitive compensation package and is recognized for its pioneering work in diversity, equity, and inclusion.

Regional Sales Director - LATAM

Company: Abnormal Security

Location: Remote

Posted Jan 22, 2025

The job description seeks a seasoned Enterprise Sales professional with over 10 years of experience, a proven track record of exceeding sales quotas, and a strong hunter mentality. The candidate should have experience leading sales teams, managing complex Enterprise sales, and establishing relationships with executives. Key responsibilities include recruiting a top-tier sales team, driving growth, and closing high-value deals. The role also involves developing account strategies, partnering with Sales Engineering, and fostering customer retention.

ITヘルプデスクエージェント

Company: Kyndryl

Location: Naha, Japan / Remote

Posted Jan 22, 2025

Site Reliability Engineer

Company: Kyndryl

Location: Mexico City, Mexico / Remote

Posted Jan 22, 2025

Principal Machine Learning Engineer - Central AI

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 22, 2025

Atlassian, a distributed-first company, is seeking a Principal Machine Learning Scientist for its Central AI team in Bellevue, WA. The role involves driving the development and implementation of cutting-edge machine learning algorithms, collaborating with various teams, and integrating AI functionalities into Atlassian's products and services. The ideal candidate should have a Bachelor's or Master's degree in Computer Science or related field, 5+ years of industry experience, expertise in Python or Java, and a proven track record in building and scaling ML models. Atlassian offers competitive compensation, perks, and a culture that values diverse perspectives.

Senior Software Engineer, Infrastructure (Backend Platform)

Company: Coinbase

Location: Remote

Posted Jan 22, 2025

Coinbase is seeking a Senior Software Engineer with extensive network engineering experience, preferably in public cloud providers like AWS, GCP, or Azure. The role involves architecting, designing, deploying, and managing cloud-based network infrastructure, implementing customer-focused abstractions, and leading technical decisions. The ideal candidate should have strong proficiency in modern tech stacks, low-level primitives, and software engineering processes. They should also exhibit Coinbase's core values and be flexible in a dynamic environment. Crypto-forward experience is a plus.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages