Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Senior Manager, Strategic Customer Success

Company: Atlassian

Location: London, United Kingdom / Remote

Posted Jan 22, 2025

Atlassian is seeking a Senior Manager for its Strategic Customer Success team. The role involves guiding the team to unlock value from Atlassian investments, implementing agile methodologies, optimizing automation, fostering teamwork, and enhancing IT services. The successful candidate will lead a team of Strategic Customer Success Managers, set and achieve OKRs, and manage complex enterprise accounts. They will collaborate with internal leaders, analyze customer insights, and provide mentorship to the team. The ideal candidate has extensive experience in Customer Success, preferably with large, global clients, and a proven track record in senior leadership roles.

Manager/Senior Manager, Product Marketing

Company: Q-Centrix

Location: Chicago, IL / Remote

Posted Jan 22, 2025

Q-Centrix, the largest exclusive provider of clinical data management solutions to acute care hospitals, is seeking a Product Marketing Manager/Senior Manager. This role involves shaping go-to-market strategies, conducting market research, crafting product positioning, enabling sales, gathering customer insights, and analyzing performance. The ideal candidate will have a Bachelor's degree in business, marketing, healthcare, or a related field, with 2-8 years of experience in management consulting, product marketing, or related fields. They should possess strong analytical skills, excellent communication abilities, and the capacity to work in cross-functional teams. Q-Centrix offers a competitive rewards package, including a flexible work environment, learning opportunities, competitive pay, and robust benefits.

Partner Sales Manager

Company: Forcepoint

Location: Remote

Posted Jan 22, 2025

Senior Product Security Engineer, PSIRT

Company: Atlassian

Location: Remote

Posted Jan 22, 2025

Atlassian is seeking a Senior Security Engineer with extensive experience in product security and collaboration with engineering teams. The role involves building automated tools, reviewing platform and service designs, and empowering engineering teams to build secure software. The ideal candidate will have 8+ years of experience in security-focused roles, expertise in cloud security architecture, and proficiency in coding languages like Java, Python, or Go. Atlassian values diversity and offers comprehensive perks and benefits.

Sales Development Representative

Company: Abnormal Security

Location: Remote

Posted Jan 22, 2025

Abnormal Security is recruiting top-tier sales professionals for their Sales Development Representative role. The ideal candidate should have sales experience, strong communication skills, and the ability to work in a fast-paced environment. Key responsibilities include outbound cold calls, emailing, LinkedIn outreach, identifying client needs, and meeting sales targets. The company values a team-oriented mindset, drive, and grit. Bonus, RSUs, and benefits are part of the compensation package.

Lead Product Designer, Growth

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 22, 2025

Atlassian is seeking a Lead Designer for the Growth Design team, offering remote work flexibility and a competitive compensation package. The role involves strategic growth design work, partnering with multiple teams, and leading a high-performing team of designers. The ideal candidate should have 8+ years of product design experience, expertise in end-to-end UX/product design, and a passion for storytelling. Atlassian values diversity and inclusion, offering a variety of perks and benefits.

Sales Operations and Enablement Manager

Company: Ditto Live

Location: Remote

Posted Jan 22, 2025

Ditto is a fast-growing startup seeking an experienced Sales Operations and Enablement Manager. The role involves refining sales processes, measuring and tracking performance, supporting forecasting, evaluating and implementing technology stack, driving compensation strategy, onboarding new hires, ongoing training, creating sales content, developing sales playbooks, aligning with marketing, and executive reporting. The ideal candidate should have 5+ years of experience in sales operations or related roles, be process-oriented, tech-savvy, analytical, have project management skills, and be an excellent communicator. Ditto offers competitive salaries, stock options, benefits, and a remote work environment. The company is committed to diversity and equal opportunity employment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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