Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Direct Tax Manager

Company: CDW

Location: Remote

Posted Jan 22, 2025

Senior Manager Internal Audit

Company: CDW

Location: Remote

Posted Jan 22, 2025

Palo Alto Networks Instructor - 1099 Contract - Part time / flexible!

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW, a Fortune 200 leader, is seeking a skilled cyber instructor to create, maintain, and deliver courses in virtualized environments. The role involves conducting in-person and virtual training, designing training exercises, delivering training, and assessing results. The instructor will leverage deep subject matter expertise to provide a high-quality learning experience, empowering students to develop and validate their cyber skills. This is a part-time, contract position requiring PCNSE and Palo Alto Networks Certified Security Platform Instructor certifications, previous technical training experience, and strong communication and collaboration skills.

AR Consultant

Company: CDW

Location: Remote

Posted Jan 22, 2025

Ruby Software Engineers (All Levels)

Company: AppFolio

Location: Remote

Posted Jan 22, 2025

AppFolio, a leading cloud-based software company in the real estate industry, is seeking passionate Ruby on Rails software engineers. They value innovation, collaboration, and customer-centricity. The ideal candidate will develop scalable infrastructure, collaborate with cross-functional teams, and modernize their tech stack. Proficiency in Ruby on Rails, Agile processes, and a strong problem-solving ability are required. The compensation is competitive, ranging from $106,000 to $200,000 or more.

Principal Consulting Engineer - CyberArk

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW, a Fortune 200 leader, is seeking a Principal Consulting Engineer - CyberArk with 5+ years of experience in enterprise implementations and 3+ years deploying CyberArk Suite. The role involves leading ICAM technology implementations, providing technical and project leadership, and serving as a thought leader. CDW values teamwork, strong communication skills, and relevant certifications. The company culture is collaborative, empowering, and diverse, offering opportunities for career growth and learning.

Supervisor, Managed Services

Company: CDW

Location: Remote

Posted Jan 22, 2025

Digital Strategy Manager

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW, a Fortune 200 leader, is seeking a Digital Strategy expert to bridge the gap between business strategy and digital enablement. The role involves leading and partnering in developing digital-driven business, product, or technology strategies, identifying business capabilities enabled by emerging technologies, and conducting analysis to determine the best path for solving business problems. The ideal candidate will have a Bachelor's degree with 7+ years of experience in Digital Strategy, Product Management, or Digital Transformation, or a Master's degree with 5+ years of experience. They should possess management consulting experience, multiple industries experience, and expertise in Google or Adobe Analytics. Excellent communication skills, strategic thinking, and the ability to drive change are essential. CDW offers a collaborative, supportive environment with opportunities for career growth and making a significant impact in the tech industry.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages