Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Support Account Manager (Teamcenter)

Company: Siemens Digital Industries Software

Location: Bologna, Italy / Remote

Posted Jan 22, 2025

Siemens Digital Industries Software is seeking a Support Account Manager to ensure an exceptional customer experience. The role involves engaging with major accounts, understanding their business and technical drivers, and architecting appropriate solutions. The manager will act as a single point of contact for support activities, oversee technical resources, and manage escalations. Qualifications include technical consulting experience, IT project management, and knowledge of Siemens software products. Excellent communication skills and the ability to manage multiple priorities are required. Siemens offers a comprehensive reward package and values diversity.

Enterprise Sales Director, Strategic Payers

Company: ServiceNow

Location: Chicago, IL / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a sales leader for its Strategic Life Sciences and Payers division. The role involves leading a team of 5 Enterprise Account Executives and Client Directors to drive new business sales growth in the Western and Central United States, with a hub in Chicago/Minneapolis. Key responsibilities include developing sales strategy, territory planning, relationship development, recruiting and coaching team members, managing forecasts and pipeline, and achieving annual sales goals. The ideal candidate should have 5+ years of enterprise sales leadership experience, expertise in the Payers industry, and a proven track record in new business sales. The position offers a base pay of $167,900 - $235,400, plus equity, variable compensation, and benefits.

Senior Consumer Data Analyst

Company: Jabra Hearing

Location: Remote

Posted Jan 22, 2025

Jabra Hearing is a data-driven, mission-focused company that provides personalized hearing care through telemedicine. They are seeking a Senior Consumer Data Analyst with 5+ years of data analysis experience and 1+ years of marketing or customer analytics experience. The role involves communicating insights effectively, collaborating with marketing and growth teams, developing and iterating visualizations, and providing data-driven recommendations. The company offers competitive compensation, excellent benefits, and a supportive work environment.

Sr Enterprise Account Exec - Life Sciences

Company: ServiceNow

Location: Denver, CO / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a sales professional with 10+ years of experience in software or solutions sales. The role involves developing relationships with C-suite personas, overseeing client relationship mapping, and being a trusted advisor to customers. The company offers a competitive base pay of $128,400 - $211,900, plus equity, variable/incentive compensation, and benefits. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

(Associate) Medical Director - Cardiology, EMEA

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking an (Associate) Medical Director to provide medical support and advice for clinical trials and safety evaluation within the PPD Pharmacovigilance department. The role involves creating clinical trial protocols, contributing to site selection, reviewing and approving study documents, and ensuring medical validity of primary endpoints and study subject safety. The ideal candidate should have an MD or equivalent degree, strong medical knowledge, clinical experience in Cardiology, and fluency in English. They should also have experience in the pharmaceutical industry, understanding of NDA submission process, and regulatory guidelines for adverse event reporting. Strong communication and teamwork skills are essential.

IT Manager - Business Administration

Company: Enterprise Mobility

Location: St. Louis, MO / Remote

Posted Jan 22, 2025

Enterprise Mobility, a leading global travel company, is seeking an IT Manager for the Coupa solution. The role involves overseeing development and application admin teams, managing Coupa - a Procurement and Business Spend Solution. Responsibilities include team leadership, project management, and collaboration with other IT teams. The company offers a competitive package, including market-competitive pay, comprehensive healthcare, and flexible work arrangements. The ideal candidate should have 6+ years of related experience, 3+ years of people management experience, and a proven track record in managing large IT projects.

Senior Software Engineer( Java / Scala/ AWS)- Hybrid / Remote

Company: Here Technologies

Location: Krakow, Poland / Remote

Posted Jan 22, 2025

HERE Technologies is seeking a Senior Engineer for the NDS (Navigation Database Standard) Technologies team. The role involves growing the map compilation product, which creates a comprehensive high-definition live map for self-driving cars. The successful candidate will work with Agile practices, collaborate with various teams, and deliver digital maps in NDS formats to automotive customers. Key responsibilities include developing well-crafted software, engaging with customers for requirements, owning software architecture components, participating in agile teams, driving engineering best practices, and defining complex designs. The ideal candidate should have a degree in Computer Science/Information Systems, 4+ years of backend application development experience in Java/Scala, solid programming knowledge, strong team player skills, and a quality mindset. Benefits include cutting-edge technologies, a diverse global team, learning opportunities, flexible working hours, and a competitive salary.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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