Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Entry Level Sales Intern

Company: Equinix, Inc

Location: Tampa, FL / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, offers an immersive and impactful internship program. The program, designed to kickstart a corporate career, involves working on real business challenges, being mentored by numerous colleagues, and participating in a curated program of workshops and events. Interns will engage with Marketing for Regional Events support, record and document activities in Salesforce, establish relationships with key stakeholders, and research accounts to identify key personas. The ideal candidate is currently enrolled in an accredited university, available to work full-time during the summer, and possesses excellent communication skills, analytical abilities, and proficiency in Microsoft Office. Equinix is committed to diversity and equal employment opportunities.

Senior Data Platform Engineer

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 22, 2025

Atlassian is hiring a Senior Data Platform Engineer for a fully remote role based in Australia/New Zealand. The ideal candidate should have extensive knowledge of big data systems and software engineering, with experience in designing and developing high-quality software services. The role involves designing, developing, and owning delivery of big data and software solutions, collaborating with cross-functional teams, and contributing to operational excellence. Atlassian offers a variety of perks and benefits, and values diversity and inclusion.

Disability Case Manager-Virtual

Company: Alight Solutions LLC

Location: Remote

Posted Jan 22, 2025

Alight is offering a rewarding career opportunity as a Disability Case Manager. The role involves administering and case managing Group Short Term Disability claims, adhering to plan provisions, state and federal guidelines, and established protocols. The CCM will work with other team members within STD, LTD, and Risk Management resources. Responsibilities include proactive outreach, communicating claim status, investigating claim information, and determining disability by comparing functionality with job. Alight provides a comprehensive total rewards package, continuing education, and training, and is committed to diversity, equity, and inclusion.

Associate General Counsel, Operations Legal and Litigation

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 22, 2025

Oscar, a health insurance company founded in 2012, is hiring for an Associate General Counsel, Operations Legal and Litigation position. The role involves providing counsel on complex legal issues, supporting high priority projects, and working closely with the Operating Committee. The Associate General Counsel will report to the VP, Regulatory Counsel and Government Affairs. The job is based in New York City, Tempe, or Los Angeles, with remote work options. Qualifications include a J.D. from an ABA accredited law school, law license, and 12+ years of relevant experience. Bonus points for startup experience. Oscar values diversity and equal opportunity, offering comprehensive benefits and a supportive work environment.

Account Executive, Strategic - Named Accounts

Company: Smartsheet

Location: Sydney, Australia / Remote

Posted Jan 22, 2025

Global Core Accounts Manager, BioProduction

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Global Strategic Account Manager for the BioProduction Group portfolio. The role involves maintaining and developing strategic relationships with prioritized clients, driving growth, and leading high value business opportunities. The ideal candidate should have a Bachelor's degree in life sciences, advanced degree and MBA preferred, and 7+ years of strategic account management experience. The position offers competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. The company culture emphasizes integrity, intensity, involvement, and innovation.

Senior Technical Product Marketing Manager

Company: Sanity.io

Location: Remote

Posted Jan 22, 2025

Sanityio is seeking a Technical Product Marketer to bridge product capabilities and customer needs, creating clear messaging and compelling content for developers and IT leaders. The ideal candidate will have 5 years of experience in a technical or developer-focused role, strong technical communication skills, and a passion for content creation. Sanityio offers a supportive work environment, competitive salary, and stock options program.

Senior Channel Manager - Electron Microscopy (EMEA)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a remote-based Senior Channel Manager for their Electron Microscopy business in Eastern Europe and Southern Africa. The role involves leading distributor partnerships, achieving annual bookings targets, and driving growth through strategic direction. The ideal candidate should have a Bachelor's degree, extensive commercial experience in EMEA, proven expertise in Electron Microscopy Management, and strong leadership skills. They must be fluent in English and committed to customer and partner satisfaction. The position offers competitive compensation, benefits, and a supportive work environment.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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