Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Database Administration

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 22, 2025

Kyndryl is seeking a skilled Database Administrator to manage and modernize their mission-critical technology systems. The role involves designing, building, and maintaining database management systems, ensuring peak performance, and implementing high security standards. The successful candidate will also be responsible for disaster recovery planning, supporting end users and developers, and conducting capacity planning. Kyndryl values diversity and offers growth opportunities, including training programs and the chance to work with various industries.

Claims Quality Audit Lead

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 22, 2025

Staff Machine Learning Platform Engineer

Company: Coinbase

Location: Remote

Posted Jan 22, 2025

Coinbase is seeking a Staff Machine Learning Platform Engineer to join their team. The role involves leading the design of the next generation of their Machine Learning platform, mentoring junior engineers, and collaborating across the industry. The ideal candidate should have 8+ years of industry experience as a Software Engineer, a deep understanding of distributed systems, and excellent communication skills. The position offers the opportunity to work on a lean team, applying software engineering skills across all aspects of building ML at scale. Coinbase is committed to diversity and equal opportunity employment.

Global Marketing Program Sr Manager

Company: ServiceNow

Location: San Diego, CA / Remote

Posted Jan 22, 2025

Senior LIMS Consultant - Netherlands, UK, Austria or Italy based.

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Senior Technical Consultant to provide expert-level guidance, support, and implementation services for Digital Science Solutions products. The role involves working closely with clients to understand their laboratory processes, design solutions, supervise system implementation, and provide ongoing support and training. The ideal candidate should have in-depth knowledge of enterprise laboratory software platforms, expert understanding of laboratory processes and data management principles, and experience with regulatory requirements. The position requires strong communication skills, problem-solving abilities, and the capacity to work in a global, matrix environment.

Data Analyst

Company: Brilliant

Location: Remote

Posted Jan 22, 2025

Brilliant, a successful and growing company specializing in corporate gifting, is seeking an experienced data analyst. The role is crucial for leveraging data to drive decisions, improve processes, and scale the company. The ideal candidate will work with a team of engineers and cross-functional leaders to understand and interpret data, leading improved reporting and dashboards. Key responsibilities include data analysis and reporting, dashboard ownership, learning and interpreting complex data systems, delivering reports for stakeholders, self-service reporting, storytelling with data, and data system improvements. Requirements include at least 3+ years of experience in data or business analysis, proficiency in SQL, expert-level skills in spreadsheets, experience with BI tools, and a relevant degree. Brilliant values self-starters, strong communication skills, the ability to build self-serve tools, spreadsheet wizardry, project management skills, and storytelling abilities.

Senior Internal Communications Manager - People

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced Internal Communications professional for a remote role in the US. The role involves building and executing a strategic internal communications strategy, supporting the People team, and shaping the company culture. The ideal candidate should have 8+ years of Internal Communications experience, HR Comms expertise, and strong storytelling skills. They should be comfortable in a fast-paced, high-growth environment and be able to handle multiple projects. The role offers the opportunity to work with a high-caliber team, contribute to real-world impact, and grow professionally.

Sr CRA (Level II)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific offers a rewarding role in Clinical Operations, where you'll support end-to-end clinical trials from start to finish. Ideal candidates should have 2+ years of onsite monitoring experience, preferably in oncology. The role involves overnight travel, conducting remote or on-site visits to assess protocol and regulatory compliance, and managing required documentation. You'll act as a site processes specialist, ensuring trials are conducted in accordance with approved protocols and ICH-GCP guidelines. Collaboration with investigational sites and client company personnel is key. The position requires strong critical thinking, problem-solving skills, and excellent communication abilities. A Bachelor's degree in a life science field or equivalent is required, along with a valid driver's license.

Senior Site Reliability Engineer

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 22, 2025

The FUB+ Infrastructure & Security Team at Zillow Group is seeking a Senior Site Reliability Engineer. The role involves architecting, developing, and deploying systems to support numerous services. The engineer will take shared ownership of infrastructure, reliability, scalability, and performance of applications and services. They will interact with engineers to drive improvements for developer environments and productivity, and assist in determining top infrastructure priorities. The role requires 5+ years of relevant SRE, DevOps, or Platform Engineering experience, proficiency in Infrastructure as Code tools, and strong knowledge of AWS, relational databases, CI/CD environments, UNIX, and networking. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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