Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Summer Co-op: Business Insights Analyst- Sales & Marketing

Company: Allstate

Location: Remote

Posted Jan 22, 2025

Allstate is seeking a Business Insights Analyst to join their Customer Insights & Analytics team. The role involves working closely with sales and marketing channels, leveraging data and analytics to drive profitable growth. Key responsibilities include redesigning reports into automated dashboards, supporting stakeholder initiatives with data, and providing ad-hoc analytics. The ideal candidate should have strong analytical skills, attention to detail, and proficiency in Power BI, SQL, and Microsoft Suite. Allstate emphasizes a flexible, inclusive environment that encourages growth and impact.

Claims Reporting WFH

Company: Allstate

Location: Remote

Posted Jan 22, 2025

Integon, a part of The Allstate Corporation, is seeking a Claims FNOL Associate III. This role involves guiding callers to the appropriate party based on their needs and policy. Key responsibilities include identifying customer needs, communicating effectively with internal and external customers, and locating and documenting relevant information. The company offers a flexible environment that encourages growth and impact. Integon values inclusivity and diversity, having received several awards in these areas.

Regional Alliances Manager

Company: CrowdStrike

Location: Remote

Posted Jan 22, 2025

CrowdStrike, a global cybersecurity leader, is seeking a Regional Alliances Manager to design, build, and implement a successful channel strategy. The role involves building relationships with partners, identifying new ones, and growing business opportunities within various channels. The ideal candidate should have 10+ years of channel sales experience, strong leadership skills, and technical knowledge in security and networking technologies.

Associate Project Manager - Central Labs

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific offers a role in their PPD Laboratory Services team, where you'll contribute to improving patient health through expertise in laboratory services. The job involves coordinating and managing clinical trials, ensuring compliance with regulations, and collaborating with internal and external stakeholders. The ideal candidate will have project management experience, strong communication skills, and a commitment to accuracy and quality. Thermo Fisher Scientific values employee wellbeing and encourages a healthy work environment.

EHS Compliance Analyst

Company: Equinix, Inc

Location: Kent, WA / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, is seeking an EHS Compliance Analyst. The role involves ensuring adherence to regulatory requirements and company policies, conducting audits, managing certifications, and providing training. The analyst will report to the North American EHS Manager/AMER Sr. Manager. Key responsibilities include site level support for internal and external compliance audits, managing site open findings, developing tools and documentation for EHS compliance, and preparing compliance reports. The ideal candidate will have an associate or bachelor's degree in EHS or a related field, or equivalent experience, and knowledge of local, state, and federal EHS regulations. Strong analytical skills, problem-solving abilities, and excellent communication skills are required. The position offers a competitive pay range, with base pay varying by location.

ICF Medical Writing Project Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific offers a positive impact on a global scale, enabling customers to make the world healthier, cleaner and safer. The company provides resources for individual career goals and conducts clinical trials in 100+ countries. As an ICF Medical Writing Project Manager, you'll lead ambitious projects that strictly adhere to timelines and quality standards.

Client Strategy Manager - AWM/PE

Company: PwC

Location: Milwaukee, WI / Remote

Posted Jan 22, 2025

The role involves managing client accounts, driving internal account management, mentoring junior staff, and contributing to strategic planning. It requires a high school diploma and 4 years of experience, with a preference for a bachelor's degree. The position offers a competitive salary range of $73,000 - $240,000, plus potential annual bonuses. PwC is committed to diversity, equity, and inclusion, and provides a range of benefits.

Sr Reg Affairs Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

The job posting is for a Senior Regulatory Affairs Specialist position in a global clinical trial setting. The role involves leading regulatory discussions, coordinating strategies for Phase 1 to 4 clinical trials, and providing strategic regulatory intelligence. The successful candidate will interact with sponsors, review clinical trial documents, and manage project teams. They will also represent the regulatory department, arrange client meetings, and have a strong understanding of global regulatory guidelines.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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