Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Enterprise Account Executive (East Insurance)

Company: ServiceNow

Location: Weston, MA / Remote

Posted Jan 22, 2025

ServiceNow, founded in 2004 in San Diego, California, is a global market leader in AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. The company offers a cloud-based platform that connects people, systems, and processes to improve work efficiency. They seek a sales professional to develop relationships with C-suite executives, oversee client relationship mapping, and act as a trusted advisor to customers. The role requires 7+ years of sales experience, ability to produce new business, and understanding of IT plans. ServiceNow values inclusivity and offers competitive compensation with benefits.

Supplier Fulfillment Leader - C&SC

Company: GE Aerospace

Location: Boston, MA / Remote

Posted Jan 22, 2025

Senior Customer Marketing Manager - References

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a NYSE-listed company, is seeking a Senior Customer Marketing Manager to build and scale a customer reference program. The role involves expanding the advocate network, managing the customer database, leading the reference program, empowering sales, driving program adoption, fostering advocate engagement, measuring program impact, and championing company culture. The ideal candidate has 5+ years of experience in customer advocacy, CRM and advocacy platforms proficiency, and strong communication skills.

Senior Software Engineer I - DevOps Engineer

Company: Sumo Logic

Location: Noida, India / Remote

Posted Jan 22, 2025

Sr Client Services Project Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Senior Enterprise Project Manager for Global Client Management. The role involves leading a portfolio of complex client projects, maintaining client relationships, and ensuring an excellent customer experience. The successful candidate will work remotely, collaborating with cross-functional teams to achieve project goals. Key responsibilities include project planning, delivery, client relationship management, and strategic development. The ideal candidate will have a Bachelor's degree in a relevant scientific subject, 5+ years of experience in client-facing project management within the pharmaceutical and/or life sciences industry, and preferably experience with clinical trials. Thermo Fisher Scientific offers a collaborative and inclusive culture, emphasizing the opportunity to work on projects with significant impact on human health and the environment.

Biotech Business Development Executive

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a strategic Sr. Business Development Executive for their Biotech East Sales team. The ideal candidate should have extensive service industry expertise across Pharma/Biotech/CDMO sectors, with a minimum of 5 years of field sales or business development experience. Key responsibilities include developing and executing business development strategies, driving sales growth, and providing an elite customer experience. The role requires strong communication skills, a customer-centric approach, and the ability to lead and manage complex deal structuring and negotiation processes. The position offers a competitive salary range of $128,000.00-$191,975.00 and a comprehensive Total Rewards package, including health benefits, retirement programs, and paid time off.

Biotech Business Development Executive

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a strategic Sr. Business Development Executive for their Biotech East Sales team. The ideal candidate should have extensive service industry expertise across Pharma/Biotech/CDMO sectors, with a minimum of 5 years of field sales or business development experience. Key responsibilities include developing and executing business development strategies, driving sales growth, and providing an elite customer experience. The role requires strong communication skills, a customer-centric approach, and the ability to lead and manage complex deal structuring and negotiation processes. The position offers a competitive salary range of $128,000.00-$191,975.00 and a comprehensive Total Rewards package, including health benefits, retirement programs, and paid time off.

Strategic Student Program: Medical Device and Pharma Industry Intern (GSM, Summer 2025)

Company: Siemens Digital Industries Software

Location: Remote

Posted Jan 22, 2025

Siemens Industry Software Inc. is inviting applications for its Strategic Student Program (SSP) for summer 2025. The program aims to help students find a career path that inspires them, offering real-world problem-solving opportunities and the chance to become future leaders. The intern positions are open to remote work and are ideal for students pursuing degrees in Computer Science, Biomedical Engineering, Pharmaceutical Sciences, or related fields. Key responsibilities include collaborating on software solutions, understanding project objectives, and staying updated with industry trends. Siemens values diversity and offers competitive pay, benefits, and opportunities for full-time employment post-graduation.

Engineering Manager (Patient Growth)

Company: Headway

Location: Remote

Posted Jan 22, 2025

Headway is a mental healthcare technology company founded in 2019, aiming to create an accessible and affordable mental healthcare system. They've built a platform that connects people with therapists who accept insurance, serving over 1 million patients across 50 states. With over $325m in funding, Headway is currently seeking an engineering leader to grow and manage teams, focusing on high-impact product development and platform integration. This role offers the opportunity to shape patient experiences, directly impacting lives and transforming healthcare.

Analyst I, Falcon Complete (Remote, GBR)

Company: CrowdStrike

Location: Remote

Posted Jan 22, 2025

CrowdStrike, a global cybersecurity leader, is seeking experienced senior analysts to join their virtual security operations center. The role involves real-time incident detection, response, and remediation using advanced AI-native platforms. Successful candidates should have expertise in incident handling, computer forensics, systems administration, malware analysis, and programming. CrowdStrike offers a flexible work culture, competitive compensation, and a commitment to diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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