Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Engineer II, Field Service

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific Inc. is seeking a dedicated and skilled professional for a Field Service role, servicing Electron Microscopes (TEM/SEM/Dual Beam Systems). The role involves performing various service activities, including installation, upgrades, preventive maintenance, and system repairs. The ideal candidate should possess a degree in Mechanical, Electrical, or Electronics Engineering, or equivalent experience. They must have 2-7 years of hands-on technical experience with sophisticated analysis tools. Excellent communication skills, problem-solving abilities, and a strong team spirit are essential. The position offers an interesting and challenging role in an international environment with opportunities for professional and personal growth.

Senior IT ERP Technical Project Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific Inc. is seeking a Senior ERP IT Technical Project Manager to lead complex ERP transformation projects. The role involves setting up and managing all project phases, coordinating with various divisions, and ensuring high-quality standards. Key responsibilities include developing project plans, leading cross-functional teams, fostering a collaborative environment, and managing project risks. The ideal candidate should have a Bachelor's degree, extensive ERP project leadership experience, strong communication skills, and SAP S4 HANA expertise. Thermo Fisher Scientific offers a dynamic environment with opportunities for professional growth and impactful projects.

Field Service Engineer Drives/EMS

Company: GE Vernova

Location: Coraopolis, PA / Remote

Posted Jan 22, 2025

Principal Technical Program Manager - People Products

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 22, 2025

Atlassian offers flexible work options, including remote work, and is committed to diversity and inclusion. The Atlassian Corporate Engineering (ACE) team seeks a Technical Program Manager with 8+ years of experience in software teams. The role involves defining product/program technical strategy, building consensus, and ensuring success of large cross-organizational programs. Atlassian provides competitive compensation and a variety of perks and benefits. The company is dedicated to unleashing the potential of every team through its software products.

Principal Financial Analyst (Remote)

Company: RTX

Location: Remote

Posted Jan 22, 2025

RTX Corporation, an Aerospace and Defense company, is seeking a remote Digital Finance professional for its Enterprise Application Services (EAS). The role involves financial modeling, variance analysis, budgeting, forecasting, and data analytics. The ideal candidate should have a BA/BS in Finance or Accounting with 5+ years of experience, or an advanced degree with 3+ years. Preferable experience includes working in a large corporate setting, audit support, and government contracting. The position offers a competitive salary range of $82,000 - $164,000, along with comprehensive benefits and opportunities for career growth.

R&D Engineer II

Company: Ansys

Location: Cambridge, United Kingdom / Remote

Posted Jan 22, 2025

Ansys, a global leader in engineering simulation, is seeking an R&D Engineer II to contribute to the development of materials data products and supporting systems. The role involves collaborating with a team of experts to understand customer requirements and accomplish development objectives. Key duties include understanding materials and materials simulation, performing moderately complex development activities, and employing best practices. The ideal candidate should have a degree in material science, engineering, or a related field, along with experience in solving complex technical engineering/materials problems using recognized methods. Preferred skills include technical knowledge with scientific data, experience with data analysis, visualization, and relational databases, and proficiency in writing code for data automation. Good communication and interpersonal skills are also required.

Sr Product Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

The Technical Sales Specialist role at Thermo Fisher Scientific involves promoting and growing revenue for the company's protein biology solutions. The position requires a deep understanding of protein biology techniques, strong solution selling and key account management skills, and the ability to travel extensively (70-80%). The role involves sales visits, organizing seminars, territory planning, and monitoring sales performance. The ideal candidate should have a minimum of 2-4 years of direct sales experience, proficiency in delivering business presentations, and excellent communication skills. The position also requires a high energy level, process orientation, and teamwork skills.

Director, Partner Strategy & Operations

Company: Coupa Software

Location: Remote

Posted Jan 22, 2025

Coupa Software is seeking a Director of Partner Strategy & Operations to serve as a Revenue Operations Business Partner for their Channel & Partner Organization. The ideal candidate will have deep expertise in Salesforce, experience working with partners in a sales or revenue operations capacity, and a thorough understanding of forecasting, performance management, and data analysis. The role involves strategic revenue operations partnering, performance management, Salesforce & CRM optimization, forecasting & reporting, cross-functional collaboration, and operational excellence. The successful candidate will bring 8+ years of experience in Sales or Revenue Operations, advanced expertise with Salesforce, partner acumen, strong analytical skills, and alignment with Coupa's Core Values.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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