Customer Service Jobs in Remote

374,120 open positions · Updated daily

Looking for Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Remote area.

Principal Data Solutions Analyst, Claims Data Products

Company: Liberty Mutual Insurance

Location: Columbus, OH / Remote

Posted Jan 22, 2025

Liberty Mutual's Insights & Solutions group offers a dynamic environment for data-driven problem solvers. The position in question, aligned with the Claims Data Products team, involves prototyping complex data solutions, collaborating with IT to scale these solutions, and effectively communicating with stakeholders. The role requires strong coding skills, experience in data management, and a deep understanding of data governance, compliance, and security. Liberty Mutual values diversity and offers comprehensive benefits, fostering an inclusive workplace.

Process Documentation Specialist

Company: Distinguished Programs

Location: Remote

Posted Jan 22, 2025

Distinguished is seeking a Process Improvement Specialist to support the implementation and enhancement of standard operating procedures and business processes. The role involves collaborating with stakeholders, facilitating change management, offering ongoing training and support, analyzing operational issues, and fostering a culture of operational excellence. The ideal candidate has 2+ years of P&C Insurance industry experience, business process development experience, and strong problem-solving skills. The position offers a competitive salary, comprehensive benefits, and a remote work environment.

Quality Engineer II

Company: AppFolio

Location: Remote

Posted Jan 22, 2025

AppFolio, a pioneering company in cloud and AI, is seeking a Quality Engineer II. The role involves collaborating with product development teams to ensure high-quality, maintainable software. Key responsibilities include designing quality into the development process, conducting exploratory testing, and guiding the team in developing automated tests. The ideal candidate should have a Bachelor's degree in Computer Science or related field, 2+ years of quality engineering experience, and proficiency in automation frameworks like Capybara/Selenium. Strong analytical skills, attention to detail, and a commitment to quality are essential. The compensation range is $85,600-$107,000.

Account Director - Italy

Company: Coupa

Location: Remote

Posted Jan 22, 2025

Coupa, a leading total spend management platform, offers a community-generated AI system informed by trillions of dollars of spend data. The company values innovation, collaboration, and global impact. As a Mid-Market Account Executive, one can significantly influence the organization's growth by driving new business within the mid-market segment. The role involves prospecting, building pipeline, and selling Coupa's cloud-based solutions, engaging with multiple stakeholders, and establishing oneself as a trusted advisor. Coupa celebrates diversity and is an equal-opportunity employer.

Advisory Solution Consultant-TMT

Company: ServiceNow

Location: Tokyo, Japan / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 7+ years of pre-sales experience. The role involves supporting product sales, leading discovery workshops, providing product demonstrations, and collaborating with product management. The ideal candidate should have proficiency with the ServiceNow platform, territory management skills, and the ability to travel as necessary. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

Manager, Sales Engineering - Enterprise Select

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced Sales Engineering Manager for its EMEA Select business. The role involves hiring, developing, and leading a high-performing team, managing performance, and working closely with sales, product, support, and customer success teams. The ideal candidate should have a B.S. degree in Computer Science or similar, 3+ years of sales engineering management experience, and expertise in IoT, Networking/Security, SaaS, Cloud Technologies, or Physical Security. The role requires travel up to 40% of the time and is based in the UK or Midland (France, Germany, Netherlands). Samsara offers a competitive total compensation package and a flexible working model.

Implementation Analyst Sr - Tempus Technologies

Company: PNC

Location: Remote

Posted Jan 22, 2025

Tempus Technologies, founded in 1987, is a leader in secure payments at the point of interaction. They offer exceptional point-of-sale payment integration technology and software solutions. The company values its employees, providing opportunities for career advancement and individual career paths. This remote position involves implementing complex new products and services for clients, analyzing requirements, and managing client-specific operating procedures. The role requires analytical thinking, change management, and customer solutions skills. Preferred qualifications include data analytics, financial processes, and storytelling abilities. The base salary ranges from $45,000 to $75,000, depending on location and individual skills. PNC offers comprehensive benefits, including health insurance, 401(k) with match, and paid time off.

Senior Marketing Lead, Multi-Channel Marketing

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 22, 2025

Atlassian is seeking a Senior Marketing Lead, Multi-Channel Marketing to join their Performance Marketing team. The role involves developing and executing integrated multi-channel marketing programs, managing the full campaign lifecycle, and collaborating with various teams. The ideal candidate should have a proven track record in B2B SaaS multi-channel marketing, experience with various marketing channels, and strong analytical skills. Atlassian offers competitive compensation, perks, and benefits, and is committed to fostering an inclusive culture.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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