Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Software Engineering Manager

Company: Planet

Location: USA

Posted Feb 03, 2025

Planet is seeking a Software Engineering Manager with a strong background in hiring, mentoring, and leading high-performing engineering teams. The role involves leading a team responsible for large-scale compute processing systems that support imagery transformation and delivery. The systems process terabytes of imagery data daily, and the manager will ensure they are highly reliable, secure, and scalable. This is a servant leadership role with a focus on enabling team members to succeed. The manager will collaborate across the engineering organization, foster a culture of innovation, and contribute to the evolution of the computing infrastructure strategy. The ideal candidate has 46 years of relevant work experience, experience with managing high-volume, highly available, scalable distributed systems, and proven asynchronous communication skills.

Sr. Executive Assistant

Company: 1Password

Location: USA

Posted Feb 03, 2025

1Password is seeking a Senior Executive Assistant with 5+ years of experience, preferably in a Go To Market focused organization. The role involves supporting the Chief Revenue Officer and other Senior Leaders in the GTM organization, managing calendars, communications, and projects. The ideal candidate should have experience in a remote-first environment, be solution-oriented, organized, and have strong communication skills. The position offers a competitive salary, comprehensive benefits, and opportunities for growth and development. 1Password is committed to fostering an inclusive and diverse workplace.

Senior Data Engineer

Company: Workiva

Location: USA

Posted Feb 03, 2025

Workiva is hiring a Senior Data Engineer to develop and optimize a self-service data platform. The role involves designing scalable data ingestion pipelines, building modular transformations, optimizing data serving layers, and implementing monitoring solutions. The ideal candidate should have 5+ years of experience in data engineering, proficiency in SQL and Python, and a strong understanding of data modeling and performance optimization.

Receptionist / Appointment Scheduler

Company: Service Center Pro

Location: USA

Posted Feb 03, 2025

Service Center Pro is a remote company that provides customer service for small businesses. They answer phones, schedule appointments, and use scripts to provide answers to callers. The company values a supportive and fun team environment, and they offer training, benefits, and opportunities for growth. Minimum qualifications include a high school diploma, residency in the US (excluding certain states), no second job, typing speed of at least 40 words per minute, direct customer service experience, reliability, and comfort with computer applications. The job involves working with clients via chat and implementing changes to scripts and processes. Benefits include flexible work from anywhere, proprietary noise-canceling software, training phases with wage increases, profit-sharing bonuses, and health insurance. The company promotes from within and offers bonuses for referrals.

Lead Data Scientist - Analytics

Company: Alma

Location: USA

Posted Feb 02, 2025

Alma is seeking a Lead Data Scientist Analytics to leverage analytical expertise for customer acquisition strategy, client conversion, and marketing efficiency. The role involves generating insights, defining metrics, advising leadership, and mentoring junior data scientists. The ideal candidate has a Masters degree in a relevant field, 4-8 years of experience, expertise in SQL and R/Python, and a proven track record in cross-functional initiatives. Benefits include remote work, health insurance, 401K, wellness stipends, and comprehensive parental leave.

Sales Enablement Manager

Company: Alma

Location: USA

Posted Feb 02, 2025

Alma is seeking a Sales Enablement Manager with extensive experience in healthcare or insurance, to collaborate with product marketing, creative teams, and partners' sales and account management teams. The role involves developing content, training materials, and sales enablement tools to support growth across partnerships. The ideal candidate should be a strong communicator, project manager, and have a proven track record in sales support and enablement. Responsibilities include assisting with client-specific presentation strategy, preparing custom sales resources, and designing sales enablement strategy in partnership with leadership. Benefits include remote work, health insurance, 401K, wellness stipends, flexible PTO, and comprehensive parental leave plans.

Senior Manager - IT Corporate Data & Analytics

Company: Anaplan

Location: USA

Posted Feb 03, 2025

The Senior Manager IT Corporate Data Analytics will build and lead a team of IT business data and process analysts. This role involves designing and maintaining scalable data analytics processes and reporting tools for Anaplan's IT departments. The team will support corporate functions across 3 global regions, driving data-driven operational and business KPIs. The ideal candidate is a high-energy, outgoing, and positive leader with a passion for identifying, learning, and reporting on new metrics and business processes. They should be a diplomat with excellent communication skills, capable of building relationships with IT leaders and corporate business partners. The role also involves managing ServiceNow's IT Asset Mgmt and IT Operations Mgmt rollouts, and the candidate should have 4+ years of experience in analytics, business intelligence, or data engineering. They should be proficient in SQL, data visualization tools, and presenting to senior management.

Lead Security Engineer

Company: Curai

Location: USA

Posted Feb 03, 2025

Curai Health, an AI-powered virtual clinic, is seeking a Lead Security Engineer to maintain infrastructure and operational security controls, lead initiatives for new security frameworks, and conduct regular security assessments. The ideal candidate should have 5+ years of experience in a similar role, a passion for improving infrastructure security, and experience with AWS security tools. Curai Health offers competitive compensation, wellness benefits, and a mission-driven culture.

Senior Lead Business Systems Analyst

Company: Workiva

Location: USA

Posted Feb 03, 2025

The job posting is for a Senior Lead Business Systems Analyst specializing in GTM GoToMarket Systems at Workiva. The role involves driving transformation and innovation across sales processes, collaborating with senior stakeholders, and defining and implementing solutions that align with growth objectives. The ideal candidate will have a Bachelor's degree with 8+ years of experience, preferably in SaaS and Salesforce consulting. They should have expertise in Salesforce Sales Cloud, Service Cloud, and Experience Cloud, and demonstrate strategic leadership, problem-solving, and collaboration skills. The role offers a competitive salary range, a discretionary bonus, restricted stock units, a 401k match, and comprehensive benefits. Workiva is an Equal Employment Opportunity and Affirmative Action Employer.

Partner Manager

Company: OpenPhone

Location: USA

Posted Feb 03, 2025

OpenPhone is seeking a Partner Manager to drive growth through a new agency partner program, manage a robust partner sales pipeline, and collaborate with cross-functional teams. The ideal candidate will have 3+ years of experience in partnerships, alliances, sales channel management, or account management, with a proven track record of driving partnersourced revenue. They should excel at building trust and meaningful relationships with partners, understanding their goals and aligning them with OpenPhone's objectives. The role involves driving partnerled growth, providing partners with tools and resources, building trust, developing and managing a partner sales pipeline, advocating for partners within OpenPhone, and gathering feedback to shape enablement resources and future partnership strategies. The annual OTE range for this position in the US is $130,000 - $143,000 USD and in Canada is $147,000 - $163,000 CAD, plus equity and benefits.

Senior Field Marketing Manager

Company: ExtraHop

Location: USA

Posted Feb 02, 2025

ExtraHop is seeking a Senior Field Marketing Manager to drive regional marketing efforts, collaborate with sales teams, and manage channel partners. The role involves designing and executing high-impact marketing programs, managing channel partner marketing, and establishing brand presence through thought leadership. The ideal candidate should have 5+ years of B2B field marketing experience, preferably in cybersecurity, SaaS, or enterprise tech. They should be data-driven, collaborative, and able to thrive in a fast-paced environment.

FedRAMP Senior Site Reliability Engineer

Company: ScienceLogic

Location: USA

Posted Feb 03, 2025

ScienceLogic is seeking a FedRAMP Senior Site Reliability Engineer with extensive experience in cloud operations and SRE discipline. The role involves enhancing SaaS infrastructure security protocols, collaborating across the organization, and leading design reviews for secure systems. The ideal candidate should have 10+ years of SRE or cloud operations experience, a proven track record in operating production SaaS environments, and skills in automation, scripting, and networking. Benefits include comprehensive medical plans, 401k match, flexible PTO, and opportunities for learning and development.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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