Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Digital Sales Lead (QSR)

Company: Townsquare Ignite

Location: USA

Posted Jan 26, 2025

Townsquare Ignite is seeking a Digital Sales Lead with QSR industry expertise to deliver tailored, result-driven strategies. The role involves new business development, account management, and growth, with responsibilities including identifying new opportunities, building relationships, delivering sales presentations, and providing strategic guidance. The company offers a competitive commission plan, comprehensive training, and opportunities for growth. Townsquare Media is an equal opportunity employer.

Corporate Events Manager

Company: Coursera

Location: USA

Posted Jan 26, 2025

The Marketing & Communications team at Coursera is seeking an experienced Event Manager with a passion for creating memorable experiences. The role involves working cross-functionally with various teams, managing event budgets, and driving registrations for flagship events. The ideal candidate should have 7-10 years of experience in event planning, preferably in the tech or education industry, and a proven track record in driving cross-functional collaboration. Familiarity with Cvent Event Management and marketing CRMs like Salesforce is required. The role offers competitive pay and the opportunity to work in a fast-paced environment.

Analyst Relations Senior Manager

Company: Stripe

Location: USA

Posted Jan 26, 2025

Stripe, a financial infrastructure platform for businesses, is seeking an experienced Analyst Relations Senior Manager. The role involves nurturing relationships with industry analysts, leading research cycles, and designing holistic analyst engagement programs. The ideal candidate should have 5+ years of experience in analyst relations, strong communication skills, and a deep understanding of technology and fintech concepts.

Operations Manager

Company: Wildbound PR

Location: USA

Posted Jan 26, 2025

The job posting is for a part-time Operations Manager position with potential for full-time employment. The role involves managing systems, workflows, and team coordination. The ideal candidate should have proven experience in operations or project management, proficiency in project management tools, and excellent communication skills. The company offers flexible work, a chance to work with passionate creatives, and the opportunity to shape processes in a growing company.

Application Engineer

Company: GuidePoint Security

Location: USA

Posted Jan 26, 2025

The Application Engineer at GuidePoint Security will work on cutting-edge IT and security solutions, demonstrating strong communication skills and ownership of applications. They will design, develop, and maintain internet/intranet applications, automate processes, and integrate disparate systems. The role requires experience with SaaS applications, REST APIs, middleware integration tools, and ticketing systems. A Bachelor's degree in Computer Science or equivalent experience, along with 7+ years of development and integration experience, is required. The position involves approximately 10% out-of-town travel and the ability to work remotely or at regional offices.

ArcGIS Solutions Architect

Company: phData

Location: USA

Posted Jan 26, 2025

The text describes a highly skilled and experienced professional with a strong background in ArcGIS and data platform implementations. They excel in driving data platform implementations, managing complex projects, and optimizing system performance. Their expertise is complemented by a deep understanding of aligning data infrastructure with strategic business goals. They have a proven track record in professional consulting, building scalable secure solutions, and thrive in environments that challenge them to think critically and optimize systems for continuous improvement. As a part of the Managed Services team, they are driven by a commitment to customer success and long-term growth, embracing best practices and contributing to the evolution of data platforms. Their key responsibilities include platform optimization, integration and automation, security, process engineering, application development, consulting leadership, cross-functional collaboration, and mentorship. They possess required skills such as ArcGIS expertise, client-facing skills, system monitoring and tuning, performance investigations, Python proficiency, enterprise administration, high availability configuration, and user support. Preferred skills include enterprise IT knowledge and certifications. A Bachelor's degree in Computer Science, Engineering, or a related field is highly preferred. The text also highlights the benefits of joining the company, including innovative technology, career growth, a creative culture, remote flexibility, and a remote-first work environment with a collaborative culture, competitive compensation, and professional development opportunities.

Solutions Architect - Enterprise

Company: Stripe

Location: USA

Posted Jan 25, 2025

Stripe is a financial infrastructure platform for businesses, enabling millions of companies to accept payments, grow revenue, and accelerate new business opportunities. The Solutions Architecture Team partners with users to realize their full potential through prescriptive solutions. As a Solutions Architect, you'll build trusted relationships with executives, provide thought leadership, and design business models to drive new monetization opportunities and growth for both the user and Stripe. The role requires deep technical acumen, strong interpersonal and leadership skills, and a proven track record of advising enterprise-grade digital native companies.

Integrations Specialist

Company: QuinStreet

Location: USA

Posted Jan 26, 2025

The job posting is for a customer-focused Integrations Specialist role. The role involves overseeing client onboarding, ensuring seamless integrations, and fostering strong partnerships. Key responsibilities include managing onboarding processes, conducting product demonstrations, customizing client experiences, and maintaining relationships. The role requires technical proficiency, strong analytical skills, and project management abilities. The expected salary range is $65,000 to $75,000 annually, with potential for bonuses and equity. The position also offers standard employee benefits.

Principal Program Manager - Product Partnerships

Company: HubSpot

Location: USA

Posted Jan 26, 2025

HubSpot's Product Partnerships team is seeking a Principal Program Manager to develop strategies for efficient collaboration with app partners, foster internal alignment, and drive customer value through deeper integrations and a better partner experience. The role involves working closely with various teams, including product engineering, developer relations, and marketing, to ensure product app feedback reaches relevant stakeholders and partners are notified of updates. The ideal candidate should have experience in designing and managing SaaS product-technology ISV partner programs, be data-driven, and skilled in stakeholder management.

Engineering Manager - AI Inference Platform

Company: Cribl

Location: USA

Posted Jan 26, 2025

This role involves collaborating with a talented team to integrate cutting-edge Generative AI technologies into Cribl's product suite, designing and delivering products that delight customers, and leading a cross-functional scrum team. The ideal candidate will have proven experience in leading teams for AI Inference, strong experience with Python, TypeScript, Kubernetes, and cloud providers, and a solid understanding of machine learning frameworks. Cribl offers a competitive salary and generous benefits package.

Senior Software Engineer - Community Support Engineer

Company: Airbnb

Location: USA

Posted Jan 25, 2025

Airbnb's Community Support Platform (CSP) is seeking a Senior Engineer to join the Agent Routing and Channels team. The role involves working cross-functionally with product design and engineering counterparts to build solutions that optimize the pairing of customer issues with agents. The ideal candidate should have 6+ years of industry experience, proficiency in backend server languages, and excellent communication skills. The position is remote eligible, but the candidate must live in a state where Airbnb Inc has a registered entity. Airbnb is committed to diversity and inclusion, and encourages all qualified individuals to apply.

Infrastructure Program Manager - Engineering

Company: Stripe

Location: USA

Posted Jan 26, 2025

Stripe, a financial infrastructure platform for businesses, seeks a Program Manager for the Infrastructure team. The ideal candidate will lead compliance programs, work with cross-functional teams, and drive large-scale initiatives. Minimum requirements include 3+ years of software engineering, systems engineering, or technical product/program management experience, a proactive mindset, excellent analytical skills, and strong communication abilities. Preferred qualifications include knowledge of internal control frameworks, core infrastructure, multiple compliance regulations, security risks, and experience in the payments, ecommerce, SaaS, or financial services industries.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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