Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Group Product Manager

Company: LearnLux

Location: USA

Posted Jan 25, 2025

LearnLux, a remote-first company backed by prominent investors, is seeking a Group Product Manager to drive strategic direction and execution of their product suite. The role involves defining a 12+ month product strategy, emphasizing scalability, engagement, and value creation for clients and users. The ideal candidate should have 10+ years of experience in product management, technical leadership, or complex business environments, with a proven track record in enterprise SaaS or fintech. They should also have strong understanding of agile software development processes, exceptional communication skills, and proficiency in data-driven decision-making. The role offers a competitive salary, comprehensive benefits, and opportunities for continuous learning and growth in a fast-growing startup.

Account Manager

Company: Array

Location: USA

Posted Jan 25, 2025

Array is a financial innovation platform that offers a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace. They are seeking an Account Manager with 10+ years of B2B2C experience to manage client relationships, identify new business opportunities, and drive product sales. The role involves upselling, cross-selling, and managing renewals. Array provides comprehensive benefits including full medical coverage, unlimited PTO, 401k match, and more. The company values diversity, equity, and inclusion, and is committed to equal employment opportunities.

Staff Analytics Engineer

Company: Mercury

Location: USA

Posted Jan 25, 2025

Mercury is seeking a Staff Analytics Engineer with 7+ years of experience in Analytics or Data Engineering. The role involves contributing to the evolution of data quality governance and security strategies, driving adoption of new tools, designing scalable data pipelines, collaborating with cross-functional teams, mentoring team members, and supporting data literacy across departments. The ideal candidate should have expertise in a full modern data stack, SQL, Python, OLAP data modelling, and data compliance standards. Mercury offers a competitive total rewards package, including base salary, equity, stock options, and benefits.

Visiting Professor - Principles of Ethics

Company: Adtalem Global Education

Location: USA

Posted Jan 25, 2025

Chamberlain University, with a 130-year history, aims to educate, empower, and embolden diverse healthcare professionals. The University offers a range of degree programs in nursing and health professions, including BSN, MSN, DNP, Master of Public Health, Master of Physician Assistant Studies, and Master of Social Work. Chamberlain University is known for its culture of 'Chamberlain Care', which fosters service excellence and care for self, colleagues, patients, and all. The University seeks superior instructors with high professional standards, excellent communication skills, and a commitment to providing practitioner-focused education. The role involves developing and providing an approved syllabus, organizing and updating course materials, using appropriate technological options, modeling effective communication, setting clear expectations, and providing timely feedback.

Account Executive - Fintech Named Accounts

Company: Plaid

Location: USA

Posted Jan 25, 2025

Plaid, a fintech company founded in 2013 and headquartered in San Francisco, aims to revolutionize financial interactions. They provide tools and experiences for developers to create their own financial products, powering apps like Venmo, Chime, and Robinhood. Plaid's network covers 12,000 financial institutions across the US, Canada, UK, and Europe. The company is dedicated to improving financial health and is seeking a sales professional with 7+ years of experience to help Fintech customers achieve their unique goals.

Global Head of Field Marketing

Company: JumpCloud

Location: USA

Posted Jan 25, 2025

JumpCloud is seeking an experienced field and events marketing leader to oversee its global field marketing program. The role involves aligning the global field marketing strategy with the needs of the sales team across regions, focusing on partner activations in EMEA and APAC, and driving a dedicated event strategy for the MSP segment in North America. The ideal candidate should possess experience in global field marketing, events management, program management, and partner marketing. Key responsibilities include overseeing a team of global field marketing managers, partnering with marketing, sales, and key VAR/distributor partners, and improving event attribution and reporting post-event.

Product Marketing Manager - Startups

Company: Stripe

Location: USA

Posted Jan 25, 2025

Stripe, a financial infrastructure platform for businesses, is seeking an experienced product marketer to shape the roadmap, drive launches, and grow adoption of Stripe products for startups. The role involves developing messaging and positioning, crafting narratives, and engaging teams across sales, campaigns, demand generation, and product to drive awareness, pipeline, and revenue. The ideal candidate should have 7+ years of product marketing experience, preferably in B2B settings, with a strong focus on creating incredible customer experiences and a users-first mindset.

Director of Product - Messaging Channels

Company: ActiveCampaign

Location: USA

Posted Jan 25, 2025

The Product Director of Channels will own the strategy and execution for SMS, WhatsApp, and email channels. They will lead a team of Product Managers, collaborating with various departments to deliver innovative solutions that drive growth. The role involves defining the vision and roadmap for these channels, ensuring high-quality outcomes, and launching new product offerings. The ideal candidate should have extensive product management experience, particularly in communication products, and a strong strategic mindset.

ABM Campaign Manager

Company: Mattermost

Location: USA

Posted Jan 25, 2025

Mattermost is seeking a dynamic ABM Campaign Manager to join their growing marketing team. The role involves developing, executing, and optimizing highly personalized multichannel campaigns targeting key accounts across priority verticals. The ideal candidate should have a strategic mindset, a hands-on approach to campaign management, and a proven track record in creating high-impact ABM programs. They will oversee the overall email marketing program, ensuring alignment across all campaigns and maintaining best practices for segmentation, automation, and performance optimization. The role requires collaboration with sales, product marketing, and demand generation teams to develop personalized account journeys and build audience segments based on account intent, firmographics, and engagement data. The candidate should have 35+ years of experience in B2B and/or B2G marketing with a focus on account-based marketing, demand generation, or field marketing. They should also have expertise in email marketing best practices and experience with marketing technologies and ABM platforms.

Manager - DevSecOps

Company: American Specialty Health Incorporated

Location: USA

Posted Jan 25, 2025

American Specialty Health Inc is hiring a Manager DevSecOps for their Consumer Technology QA department. The role involves managing a portion of the DevSecOps engineers, fostering collaboration, and implementing DevOpsQuality Assurance practices. Responsibilities include leading a team, developing project plans, coordinating activities, evaluating performance, and managing key performance indicators. Qualifications include a Bachelor's degree in technology, minimum three years of experience managing technology platforms, and experience with Agile methodologies. Core competencies include strong collaboration skills, network troubleshooting, and Azure cloud experience.

Staff Product Manager - Data Platform

Company: Webflow

Location: USA

Posted Jan 25, 2025

Webflow, a leading visual development platform, is seeking a highly experienced Staff Product Manager for its Data Platform team. The role involves defining and executing the vision for the data infrastructure, working closely with engineering and cross-functional teams, and ensuring data quality and compliance. The ideal candidate should have 7+ years of product management experience, a strong technical background, and experience with cloud-based data solutions. Webflow offers competitive compensation, comprehensive benefits, and a culture that values equality and inclusivity.

Senior Security Consultant - GRC

Company: GuidePoint Security

Location: USA

Posted Jan 25, 2025

The job description outlines a role that involves delivering successful consulting engagements across multiple governance offerings, performing maturity assessments against NIST CSF and other best practice security frameworks, leading engagements for large multinational organizations, and establishing strong relationships with customers. The role requires a minimum of 3 years of direct experience in GRC-related consulting services, a strong understanding of security frameworks, and excellent communication skills. Preferred experience includes demonstrated experience with data governance and protection programs, risk assessment methodologies, and cybersecurity assessments for M&As. Standard industry certifications are preferred.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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