Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Director of Delivery

Company: Tonkean

Location: USA

Posted Jan 23, 2025

Tonkean, a customizable process experience platform, is seeking a Director of Delivery to lead and scale implementation engagement and professional services teams. The role involves defining and executing the vision for these teams, developing scalable delivery processes, and ensuring high levels of process adoption by creating a great employee experience. The ideal candidate should have a technical background, relevant certifications, and extensive experience in customer delivery, implementation, or professional services roles. They should possess strong technical acumen, process optimization skills, and excellent communication abilities. The role offers a competitive compensation package, unlimited PTO, flexible working hours, and a remote office setup stipend.

Head of Sales & Solutions

Company: Nearform

Location: USA

Posted Jan 23, 2025

Nearform, a global tech consultancy, is seeking a Head of Sales & Solutions to drive revenue growth and expand their market presence in the Americas. The role involves leading a high-performing sales team, developing strategic sales plans, and building strong relationships with key clients and partners. The ideal candidate should have at least 10 years of experience in a sales & solutions leadership role, preferably in a technology consulting firm. They should possess a deep understanding of the software development lifecycle, strong business acumen, excellent communication skills, and a passion for technology. Benefits include medical, vision, and dental coverage, a 401k, comprehensive paid time off, remote work options, home office support, investment in growth, and a positive company culture.

Product Marketing Manager

Company: ImageTrend

Location: USA

Posted Jan 23, 2025

ImageTrend Inc, based in Lakeville, Minnesota, is a company dedicated to connecting crucial healthcare and emergency response data. They offer software solutions, data analytics, and services for various sectors including EMS, hospitals, community paramedicine, critical care, fire, and preparedness. Their commitment to innovation, clients, and providing top-notch implementation and support is unparalleled. The Product Marketing Manager role involves managing marketing awareness, engagement, conversion, and retention for respective product lines. The role requires product marketing experience, preferably in a high-growth SaaS company with public safety or healthcare industry experience. The annual base salary range for this full-time role is $80,000 - $110,000 USD, with additional benefits and perks.

Bodily Injury Claims Adjuster

Company: Reserv

Location: USA

Posted Jan 23, 2025

Reserv, an insurtech founded in May 2022, is seeking highly organized and customer-focused Resolution Specialists. The ideal candidate will be responsible for handling transportation-related claims, collaborating with product and engineering teams, and providing prompt, courteous, and high-quality customer service. The company values diversity and innovation, offering a generous health insurance package, 401k retirement plan, competitive PTO policy, and work-from-anywhere flexibility.

Account Executive - Product Sales (Link)

Company: Stripe

Location: USA

Posted Jan 23, 2025

Stripe, a financial infrastructure platform for businesses, is seeking a Payment Product Specialist Account Executive. The role involves driving growth of Stripe's payment offerings, collaborating with product engineering and marketing teams, and leading in-depth product discussions with clients. The ideal candidate should have at least 10+ years of client-facing experience, strong communication skills, and the ability to work in an unstructured, fast-moving environment.

Systems Administrator

Company: SoundStack

Location: USA

Posted Jan 23, 2025

SoundStack is an audio-as-a-service company that has been delivering innovative audio solutions for over 12 years. They serve a global community of over 12,000 publishers, enabling them to upload, deliver, and monetize audio content. The Systems Administrator role in their Technical Operations team is crucial for maintaining infrastructure availability and supporting 24/7 operations. Key responsibilities include deploying and maintaining servers, supporting incident management, and collaborating on process improvements. The ideal candidate should have strong knowledge of Windows and Linux server deployment, experience with automation tools, and a proactive approach to problem-solving.

Customer Service Team Lead

Company: Clipboard Health

Location: USA

Posted Jan 23, 2025

The role of a Customer Service Team Leader involves coaching and mentoring team members to improve performance, maintaining high standards, and ensuring a positive customer experience. Key responsibilities include monitoring agent performance, providing frequent coaching, handling escalations, and setting SMART goals. The ideal candidate should have at least 2 years of coaching, team leader, and customer service experience, strong communication skills, a problem-solving mindset, and the ability to manage under pressure. The position is fully remote, requiring a minimum 15Mbps wired internet connection, i5 processor, 12GB RAM, a quiet working environment, and steady power and internet connection. The role operates 24/7 with a rotating roster, requiring overlap with EST/PST time zones and flexibility for weekend shifts.

Enterprise Account Executive

Company: Tonkean

Location: USA

Posted Jan 23, 2025

Tonkean is a customizable process experience platform that enables employees to focus on high-value tasks by automating low-value ones. It offers inbox solutions, process design, and no-code capabilities. The company seeks an Enterprise Account Executive with a robust network in procurement and legal operations to identify and close strategic enterprise customers. The role involves negotiating complex contracts, exceeding revenue targets, and collaborating across teams. The ideal candidate has a technical degree, at least 7 years of software sales experience, and a track record of being a trusted advisor in large accounts.

Account Executive, Mid-Market

Company: Figma

Location: USA

Posted Jan 23, 2025

Figma is seeking an Account Executive MidMarket to drive sales and maximize revenue. The role involves building and nurturing relationships with key decision-makers, understanding complex business needs, and delivering innovative solutions. The successful candidate will create and manage a pipeline of MidMarket accounts, apply effective discovery and value-selling techniques, align with executives on business challenges, and conduct thorough analysis to create account plans. They will also manage a book of business, cocreate with cross-functional partners, and leverage opportunities to advance executive-level relationships. Figma values continuous learning and development, encouraging applicants who are excited to grow and develop their skills.

SEO Content Manager

Company: Black & White Zebra

Location: USA

Posted Jan 23, 2025

Black and White Zebra, a rapidly growing independent media tech company, is seeking an SEO Manager to drive the success of their content marketing efforts. The role involves meticulous planning and prioritization of cluster development, keyword planning, internal linking, content creation, and performance monitoring. The ideal candidate should have 3-4+ years of SEO experience, proven success in driving organic traffic growth, and expertise in SEO content fundamentals. Fluency with SEO tools and strong reporting skills are required. The position is primarily remote and offers a salary range of $70000 to $80000 USD annually.

Real Estate Program Manager

Company: Dropbox

Location: USA

Posted Jan 23, 2025

Dropbox is seeking a Senior Program Manager to lead and innovate across its global real estate portfolio. The role involves optimizing the company's real estate portfolio, collaborating with teammates and stakeholders, and managing property managers and landlords. The ideal candidate should have extensive experience in real estate program management, strong problem-solving skills, and proficiency in property and workplace management tools. The position requires frequent travel to the San Francisco Studio.

Client Billing Support Specialist

Company: Grow Therapy

Location: USA

Posted Jan 23, 2025

Grow Therapy is seeking a Client Billing Support Specialist for a remote position. The role involves troubleshooting and resolving technical issues, assisting and educating customers, and advocating for clients and therapists. The ideal candidate should have experience with insurance, medical terminology, and health tech. The salary range is $46,750 - $51,945 USD. The company values empathy, problem-solving, and customer experience.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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