Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Engineering Manager

Company: Qualia

Location: USA

Posted Jan 23, 2025

Qualia, a leading B2B real estate technology company, is hiring an experienced Engineering Manager to lead a core engineering team. The role involves working on complex, high-liability projects, making key architectural decisions, and mentoring team members. The ideal candidate has 35 years of full-stack engineering experience, 2+ years leading engineering teams, and a strong background in enterprise software and fintech. The company offers a competitive salary, equity, and benefits package, and is committed to fostering a diverse and inclusive work environment.

Senior Enterprise Account Executive

Company: Contentsquare

Location: USA

Posted Jan 22, 2025

Contentsquare, a global leader in experience analytics, is seeking a Sr Enterprise Account Executive to drive revenue and ensure long-term success in North America. The role involves managing the full sales cycle, promoting the company's value proposition, and establishing relationships with senior executives. The ideal candidate should have 7+ years of enterprise SaaS sales experience, an entrepreneurial spirit, and the ability to handle multiple opportunities simultaneously. Contentsquare offers a competitive salary, flexible work policies, and a range of benefits including career development, mentorship, and stock options.

Account Executive (Mid-Market)

Company: Contentsquare

Location: USA

Posted Jan 22, 2025

Contentsquare, a global leader in experience analytics, is seeking an Account Executive to drive new business sales in the US midmarket. The role involves leading the full sales cycle, establishing relationships with senior executives, and collaborating with various teams. The ideal candidate should have experience in sales, knowledge of the martech landscape, excellent social skills, and the ability to balance multiple opportunities. Contentsquare offers competitive compensation, career development, and a range of benefits including virtual onboarding, work flexibility, and parental leave.

Senior Logistics Manager of Carrier Management

Company: Ryder System

Location: USA

Posted Jan 22, 2025

Ryder is currently hiring a Senior Logistics Manager for a remote position in Desoto or Dallas, TX, Nashville, TN, Indianapolis, IN, or Georgetown, KY. The role involves managing carrier contracts, negotiating with carriers, and ensuring exceptional service. The ideal candidate should have a strong analytical background, experience in Excel, PowerBI, and Access, and a background in FTLLTL operations. Ryder offers competitive benefits, including medical, dental, vision, 401K, discounted stock options, and paid time off. The position requires a Bachelor's degree in Business, Logistics, Supply Chain, or a related field, and at least 5 years of relevant experience.

Product Counsel - Card Issuing

Company: Stripe

Location: USA

Posted Jan 22, 2025

Stripe, a financial infrastructure platform for businesses, is seeking a product lawyer for its Connect Product, the largest payments product enabling marketplaces and platforms to provide payment capabilities for their merchants globally. The ideal candidate should have 5+ years of experience as a qualified lawyer in a top law firm, in-house legal team, or government agency with expertise in cards, small business lending, and capital markets. The role involves counseling Stripe Issuing product teams on a range of issues including payments regulatory card network rules, GTM, monetization, consumer protection, marketing, and data privacy. The candidate will work closely with various Stripe teams and the global legal team, helping scope and build scalable processes for legal review and launch of new products, and advising on new and emerging legal and regulatory developments impacting card products.

Reseller Channel Manager

Company: JumpCloud

Location: USA

Posted Jan 22, 2025

JumpCloud is seeking a seasoned professional with 56 years of experience in managing North American Channel Partners. The role involves building and maintaining relationships with current and prospective partners, generating pipeline and strategies for new customer acquisition, and designing and executing GTM plans with partners. The ideal candidate should have a proven track record in building revenue-generating partnerships, knowledge in security or other infrastructure SaaS products, and success in achieving revenue and growth targets. JumpCloud offers a comprehensive benefits package and a flexible paid time off policy. The company is committed to being Remote First, with its headquarters in the Denver-Boulder CO area.

Director of Partner Sales

Company: PosiGen

Location: USA

Posted Jan 22, 2025

PosiGen is seeking a Director of Partner Sales to lead the expansion and management of their solar contractor partner network. This strategic hybrid role requires proven B2B sales expertise and the ability to build and maintain strong long-term partnerships. The position can be remote but candidates located in the Northeast region are preferred. Essential job functions include leading a high-performing team, building and maintaining relationships with partners, developing strategic sales plans, and forecasting sales volumes. The ideal candidate will have exceptional communication skills, meticulous attention to detail, and proficiency in Excel. A Bachelor's degree in Sales, Marketing, Business, or a related field is preferred, along with a minimum of 2 years of experience in a sales-related role and 2+ years in the residential solar industry. The role involves regular speaking, listening, standing, walking, and occasionally lifting up to 40 pounds.

Director - Software Engineering

Company: Twilio

Location: USA

Posted Jan 22, 2025

Twilio is seeking a Director of Software Engineer for its Billing team. The role involves leading a team of engineers, collaborating with peers to develop technical strategies, and influencing the direction of the team. The ideal candidate should have extensive experience in large-scale distributed systems, understanding of architectural patterns, and a strong customer focus. Prior experience in the Billing domain is highly desirable. The role is remote but not eligible for hiring in certain areas. Twilio offers competitive pay, generous time-off, and various benefits.

Director of Accounting

Company: Weights & Biases

Location: USA

Posted Jan 22, 2025

Weights & Biases, a Series C company with $250M in funding, is seeking a Director of Accounting. The role involves leading financial leadership, accounting operations, treasury, controls, revenue recognition, contract management, financial reporting, and compliance. The Director will oversee various aspects of operational accounting, develop robust internal controls, and ensure compliance with regulatory requirements. They will also foster a culture of continuous improvement, build high-performing teams, and mentor staff members. The ideal candidate should have a minimum of 10+ years of experience in public accounting or multinational corporations, CPA and Big Four experience a plus, and strong analytical, communication, leadership, and management skills.

Client Partner (Account Manager) in IT for Pharma

Company: Appsilon

Location: USA

Posted Jan 23, 2025

Appsilon is a global leader in R and Shiny, specializing in software development and data innovation for Fortune 500 clients. They are seeking an Account Manager with a sales hunter mindset, technological expertise, and life sciences familiarity. The role involves achieving revenue targets, creating case studies, generating SQLs for cross-sells, and driving customer development. Appsilon offers a competitive salary, flexible working hours, and opportunities for career growth.

Software Engineer II | Quality Assurance

Company: ExtraHop

Location: USA

Posted Jan 22, 2025

The job posting is for a software automation engineer role, focusing on protecting the ExtraHop product line through automated regression testing. The role involves implementing and maintaining UI, REST API, and RPC test automation, developing new test suites, and contributing to the automation test framework. The ideal candidate should have 2+ years of scripting or OOP programming experience, preferably in Python, and test framework development experience. Linux OS experience, issue tracking system knowledge, and CI pipeline experience are also required. Preferred qualifications include experience with UI automation, Big Data Cloud or SaaS, virtualization platforms, web application testing, REST API validation, networking, and open-source software. The base salary for this position is between $99,000 and $120,000, plus bonus and benefits.

Regional Vice President - Commercial

Company: Grafana Labs

Location: USA

Posted Jan 22, 2025

Grafana Labs is seeking a Regional Vice President Commercial to lead a team of Regional Directors, driving revenue growth and talent acquisition. The RVP will be responsible for the region's success, reputation, and culture, and will partner with other GTM leaders to ensure alignment with North America and company goals. Key responsibilities include managing a team of 5 Regional Directors across the US, fostering a collaborative environment, traveling for deal creation and closure, and hiring, retaining, and developing team members. The ideal candidate will have 3+ years of SaaS Sales leadership, a track record of exceeding quotas, and experience leading product-led sales teams in a fast-paced, technical environment. The OTE compensation range for this role is $420,000 - $450,000, with benefits including equity and a bonus.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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