Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Senior Content Marketing Manager

Company: User Interviews

Location: USA

Posted Jan 21, 2025

User Interviews is a fully remote team that values a strong remote culture, continuous improvement, and customer-centricity. They are seeking an experienced Senior Content Marketing Manager to join their growing marketing team. The ideal candidate should have a strong background in B2B SaaS content marketing, UX product design, and user research. The role involves creating and publishing regular content, consulting with user research experts, and growing the content marketing program. Benefits include a competitive salary, equity options, comprehensive health coverage, and flexible work arrangements.

Staff Fullstack Software Engineer - Security

Company: Lime

Location: USA

Posted Jan 21, 2025

Lime, a leading electric vehicle company, is hiring a Staff Security Software Engineer. The ideal candidate will have extensive experience in software development and security, with a focus on cloud-native application development. They will design and implement security measures, improve infrastructure, and collaborate with UX/UI designers. Lime offers competitive benefits, including performance-based bonuses, health and wellness offerings, flexible vacation policies, and professional growth opportunities.

Inside Sales Associate - M&M Carnot

Company: Johnson Controls

Location: USA

Posted Jan 20, 2025

Johnson Controls is seeking an Inside Sales Associate to provide sales support, including quotations, order write-ups, and customer service. The ideal candidate will have a degree in mechanical, electrical, or chemical engineering, and at least one year of sales support experience. Proficiency in Microsoft Suite and Salesforce is preferred. The role involves working with MampM Carnot Refrigeration Systems and supporting a winning team that enables employees to build their best future.

IAM Technical Architect - Professional Services

Company: Saviynt

Location: USA

Posted Jan 21, 2025

Saviynt is seeking an IAM Architect to design, deploy, configure, and implement its leading Identity Governance IGA solution. The role involves advising customers, analyzing business requirements, driving customer health, engaging with client architects, conducting research, resolving technical issues, providing technical oversight, training talent, and ensuring high-quality product delivery. Qualifications include a Bachelor's degree in Engineering, 7+ years of industry experience in Identity Management and Governance products, and strong technical skills. Saviynt offers a positive work environment with growth opportunities, competitive benefits, and a focus on security and privacy.

Java AWS Full Stack Developer

Company: CGI Group, Inc.

Location: USA

Posted Jan 20, 2025

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Product Management Leader

Company: Eventbase

Location: USA

Posted Jan 21, 2025

Eventbase is seeking an experienced Product Management Leader to lead the evolution of their industry-leading event technology platform. The successful candidate will be responsible for driving the product roadmap, improving the offering, and creating new products and features. They will work closely with the Product Management and Product Design Teams, and report directly to Eventbase's COO. The role is fully remote and can be based anywhere in Canada or the USA. Eventbase has a strong track record in the event technology industry, powering mobile event apps for global brands and massive events. The company is driven by a mission to bring people together for the magic of live events and is uniquely positioned to play a key role in the new world of events post-Covid19.

Software Engineer - Cosmos Platform

Company: Bishop Fox

Location: USA

Posted Jan 21, 2025

Bishop Fox, a leading offensive security company, is hiring a Software Engineer to develop their innovative SaaS platform. The ideal candidate will have extensive software engineering experience, proficiency in Go and Terraform, AWS experience, and knowledge of relational and NoSQL databases. They should possess secure coding practices, emotional intelligence, flexibility, and autonomy. Bishop Fox offers remote work opportunities and a comprehensive benefits program, fostering a diverse and inclusive culture.

Data Governance Architect

Company: phData

Location: USA

Posted Jan 21, 2025

The Principal Solutions Architect plays a crucial role in driving delivery excellence and ensuring customer success. This role involves managing multiple work streams, building executive relationships, and guiding clients through complex data challenges. The ideal candidate should have 8+ years of experience as a hands-on Data Governance Leader, with a proven track record in leading and managing teams. They should be adept at making technical recommendations tied to business outcomes and have expertise in various Data Governance technologies. The role requires strong client-facing communication skills and the ability to guide on technology rationalization decisions. phData offers a remote-first work environment, collaborative culture, competitive compensation, and opportunities for professional development.

Sr. Engagement Manager

Company: ScienceLogic

Location: USA

Posted Jan 21, 2025

ScienceLogic is a company leading the charge towards autonomous enterprises, utilizing automation and generative AI to revolutionize IT operations. They aim to accelerate digital transformation, unlocking innovation, efficiency, and scalability for businesses. The Customer Experience team, composed of highly intelligent engineers and engagement managers, delivers cutting-edge technology solutions for hybrid cloud network monitoring. As a Senior Engagement Manager, you will manage key internal and external initiatives, implement new projects, and provide weekly/monthly/quarterly updates to customers and internal executive teams. The role requires a bachelor's degree in computer science/engineering, proven experience in managing enterprise-level network management or application performance products, and strong project management skills. Benefits include a remote-first culture, comprehensive medical plans, 401k plan, flexible paid time off, and more.

People Tech Analyst

Company: StackAdapt

Location: USA

Posted Jan 20, 2025

StackAdapt is a self-serve advertising platform specializing in multichannel solutions. They are seeking an experienced People Tech professional to support HR technology operations, ensuring HR systems and tools align with business objectives and enhance employee experience. The role involves collaboration with various departments, implementing and maintaining HR technology solutions, and driving efficiency, compliance, and innovation. StackAdapt is committed to employee wellbeing and offers a competitive salary, 401K matching, comprehensive benefits, work from home reimbursements, and a supportive culture.

Director of Product - Web Experience

Company: Dropbox

Location: USA

Posted Jan 21, 2025

The Director of Product for Dropbox's Web platform will drive the evolution of Dropbox.com, focusing on a customer-centric approach. This role involves defining the vision and strategy for the web experience, aligning with business objectives and user needs. Key responsibilities include championing a customer-first mindset, leading web roadmap development, collaborating cross-functionally, optimizing with data, aligning with marketing strategies, leading a high-performing team, and communicating with stakeholders. The ideal candidate should have 10+ years of product management experience, deep web expertise, leadership skills, analytical acumen, a user-centric mindset, collaboration skills, and strong communication abilities.

Director - Content

Company: Black & White Zebra

Location: USA

Posted Jan 21, 2025

Black and White Zebra, a rapidly growing independent media tech company, is seeking a Director of Content to lead their Organic Growth Team. The ideal candidate will have 7+ years of experience leading and mentoring large content teams, with a proven track record in content management and organic growth strategies. They should possess a deep understanding of SEO and content performance, and be adept at data-driven decision-making. The role involves delivering high-performing organic content, maintaining and maximizing content performance, and leading and coaching a high-performing team. Success will be measured by team output, organic traffic, and ad revenue. The position offers a competitive salary range of $150000 to $200000 CAD, and is available as a 100% remote or hybrid role based in Vancouver, Canada.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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