Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Senior ML Infra Engineer - Machine Learning Infrastructure & Data

Company: Upwork

Location: USA

Posted Dec 21, 2024

Upwork is a global work marketplace that serves businesses and individuals. They have a powerful platform that enables companies and talent to work together. Last year, more than $38 billion of work was done through Upwork. The Machine Learning Infrastructure and Data team is responsible for architecting and building foundational systems for machine learning. The Senior ML Infra Engineer will play a pivotal role in designing, developing, and maintaining infrastructure components. The annual base salary for this position ranges from $144,000 to $230,000.

Claims Examiner - Bodily Injury

Company: Sedgwick

Location: USA

Posted Dec 21, 2024

The text describes a career at Sedgwick, a company that values its employees and offers a positive work environment. The role of a Claims Examiner Bodily Injury involves analyzing and processing complex auto and commercial transportation claims. The job requires in-depth knowledge of personal and commercial line auto policies, medical terminology, and strong communication skills. The company offers a comprehensive benefits package and is an Equal Opportunity Employer.

Account Executive

Company: DirectDefense

Location: USA

Posted Dec 21, 2024

DirectDefense is a leading cybersecurity firm offering cutting-edge solutions for network security, managed detection and response, and risk management services. As an Account Executive, you will drive new business sales, manage the sales process, and meet or exceed quarterly quotas while developing long-term business relationships and managing your territory.

Senior IT Helpdesk

Company: Abby Care

Location: USA

Posted Dec 21, 2024

Abby Care is a home health provider that leverages technology and a unique care model to transform the industry. They are seeking a Senior IT Helpdesk Technician to provide technical support, mentor junior technicians, and ensure smooth operation of all hardware, software, and network systems. The role requires strong knowledge of operating systems, networking protocols, and remote desktop tools. The company offers competitive compensation, company equity, and benefits.

Senior Design Manager - Growth Onboarding

Company: HubSpot

Location: USA

Posted Dec 21, 2024

The job posting is for a Design Leader role in HubSpot's Growth Product Line. The role requires candidates to be on the east coast of the US Eastern Time Zone and have strong opinions. The successful candidate will work with product and engineering leaders to create a shared strategy and roadmap for productled customer onboarding. The role involves driving results for customer onboarding in the Free Starter and Pro tiers, building a diverse and inclusive team, and working on productled Growth initiatives that impact bigger systems and multiple product teams.

Marketing Manager

Company: Sentral

Location: USA

Posted Dec 21, 2024

Sentral is a network of communities redefining the way people live, with a mission to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. They offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities.

Product Manager

Company: Planet

Location: USA

Posted Dec 21, 2024

This is a full-time remote position in the United States as a Product Manager on the Platform Product Team. The role involves leading the end-to-end product provisioning process, building and managing scalable systems and workflows, and working closely with various teams to define, optimize, and align processes for product entitlements and access delivery. The goal is to improve internal efficiency, enable scale, and ensure customers quickly access the full value of Planet's products.

Customer Excellence Manager

Company: Abby Care

Location: USA

Posted Dec 21, 2024

Abby Care is a home health provider transforming care through technology and a unique care model. They aim to deliver the best-in-class care, reduce clinical burnout, and improve health outcomes. They are seeking a Customer Excellence Manager to oversee daily operations, optimize processes, and drive continuous improvement.

Strategic Account Executive

Company: Bishop Fox

Location: USA

Posted Dec 21, 2024

Bishop Fox is a leading professional services firm specializing in offensive security. They aim to build relationships and provide tailored solutions for clients, seeking a Strategic Account Executive to drive sales efforts and manage existing customer relationships. The role involves identifying new business opportunities, expanding market presence, and collaborating with cross-functional teams. The ideal candidate should have 8+ years of proven experience in strategic sales, proficiency in cybersecurity technologies, and the ability to drive enterprise-level account expansion.

Pricing Product Manager

Company: Vercel

Location: USA

Posted Dec 21, 2024

Vercel is seeking a Pricing Product Manager to develop elegant pricing structures for their Frontend Cloud platform. The role involves pricing new SKUs, working with product managers and engineers to design pricing models, and building customer-facing tools. The ideal candidate has technical depth, pricing expertise, and a passion for Vercel and the frontend ecosystem.

Technical Support Analyst

Company: Magnet Forensics

Location: USA

Posted Dec 21, 2024

Magnet Forensics is a global leader in digital investigative software, continually innovating to protect companies, communities, and countries. With over 4000 customers in 100+ countries, their solutions are modernizing digital investigations. As a part of Magnet Forensics, you can make a difference in the world, with support, an incredible team, and unbelievable talent and integrity.

Insights Analyst

Company: Dropbox

Location: USA

Posted Dec 21, 2024

This job description outlines the role of an Insights Analyst in the Customer Analytics team. The role involves building a foundational understanding of customer needs, developing and interpreting customer metrics and operational KPIs, and communicating insights to the business. The role requires exceptional analytical skills, strong collaboration and communication skills, and a passion for customer experience. The responsibilities include leading KPI reporting processes, serving as a thought partner for data in specific CX or product areas, performing analytics deep dives, and partnering closely with CX and CSO leadership to develop an analytics strategy.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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