Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Editorial Lead

Company: Directive

Location: USA

Posted Dec 20, 2024

The text is about the role of an Editorial Lead at Directive Consulting, a performance marketing agency for SaaS and Tech companies. The role involves managing a team of freelance writers, editing and publishing content, collaborating with stakeholders, and contributing to content with great perspectives and sharp angles. The company offers a living wage, medical dental vision plans, and other benefits. The role is remote-first with the option to work from the company's offices in Irvine, California, and other global locations.

Technical Operations Engineer

Company: Fieldguide

Location: USA

Posted Dec 20, 2024

Fieldguide is a remote-first company based in San Francisco that builds software to automate and streamline the work of assurance and audit practitioners. They are backed by top investors and value diversity. The company is looking for TechOps Engineers to bridge engineering, customer support, and IT to drive automation and operational excellence. The role involves automation, production support, internal IT efficiency support, monitoring, security compliance, collaboration, and documentation.

Sr. Data Analyst

Company: Reserv, Inc

Location: USA

Posted Dec 20, 2024

Reserv is an insurtech company that aims to automate manual tasks and tackle longstanding problems in claims and TPAs. They are seeking a Senior Analyst with strong Python and SQL skills to work with their data stack and serve as the main technical liaison with customers. The role involves shipping reporting code, building ML tools, and influencing the culture and processes of a growing engineering team.

Manager, Software Engineering

Company: Cribl

Location: USA

Posted Dec 20, 2024

This role involves leading and growing a remote-first team of software developers to build a robust and scalable component library for Cribl products. The role requires strong technical expertise, strategic thinking, and people leadership. The team will focus on ensuring a consistent look and feel across applications and establishing best-in-class frontend standards.

Director, Customer Success

Company: Ottimate

Location: USA

Posted Dec 20, 2024

The text describes a highly visible and impactful leadership role for a Director of Customer Success at Ottimate formerly Plate IQ. The role involves strategic leadership, program development, customer retention, upsell, expansion, customer engagement, retention and growth, team development, data-driven decision making, cross-functional collaboration, and more. The company values growth mindset, diversity, and inclusion. The role offers competitive compensation, work-from-home flexibility, comprehensive benefits, and opportunities for professional growth.

Clinical Content Reviewer: Dental Assistant, Radiology Tech, Medical Assistant

Company: Osmosis

Location: USA

Posted Dec 20, 2024

This is a part-time, fixed-term PRN role for a Clinical Content Reviewer Dental Assistant Radiology Tech Medical Assistant at Elsevier Health. The role involves working closely with data and content teams to ensure content accuracy, evaluating and reviewing AI-generated responses and book references, collaborating with a multidisciplinary team, creating rate and rank queries, and providing expert insights on emerging technologies. The role requires a US-based license as a Dental Assistant Radiology Technician or Medical Assistant, at least 2 years of clinical experience, direct point of care experience within the US, and a demonstrated interest in emerging technologies. The role pays $55 per hour and offers benefits such as access to Elsevier Health products, a community of talented clinicians, and a healthy work-life balance.

Senior Copywriter

Company: EVERSANA

Location: USA

Posted Dec 20, 2024

EVERSANA INTOUCH is a leading full-service global healthcare agency serving the life sciences and pharmaceutical industries. They provide next-generation creative and media services, enterprise solutions, and data analytics services for clients. The company combines world-class creative and digital teams with deep market access, payer, and healthcare communications expertise to provide innovative solutions to life science companies that want to connect with consumers, healthcare professionals, and payers. They are dedicated to improving patient lives around the world and embrace diversity in backgrounds and experiences.

Staff Software Engineer

Company: Roadie

Location: USA

Posted Dec 21, 2024

Roadie is a logistics management and crowdsourced delivery platform founded in 2014. It offers businesses fast, flexible, and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of US households by providing access to over 200,000 independent drivers nationwide. As a Staff Software Engineer, you will design and build systems to solve large-scale logistics challenges. The ideal candidate has deep technical knowledge and experience in architecting high-scale distributed systems.

Director - Vendor Management, Costing and Worldwide Sourcing

Company: Coursera

Location: USA

Posted Dec 21, 2024

The job overview is for a Director of Vendor Management Costing and Worldwide Sourcing at Coursera. The role involves leading the global vendor strategy, optimizing vendor partnerships, managing cost structures, and ensuring high-quality content production. The ideal candidate should have a proven track record in global sourcing and vendor management, with the ability to drive efficiencies, ensure quality standards, and foster strategic partnerships.

Senior FP&A Analyst

Company: Emplifi

Location: USA

Posted Dec 20, 2024

The text describes a job posting for a Senior Financial Analyst at Emplifi, a global customer engagement solution provider. The role involves assisting with financial closing and reporting, identifying cost efficiency and productivity initiatives, driving forecast and budgeting processes, and providing analytical services to the C-suite. The ideal candidate should have at least 35 years of financial analysis or accounting experience, advanced Excel skills, and a Bachelor's degree in Finance or a related field. The company offers an international, fast-paced, and growing environment, the chance to work with major brands, and a benefits package including medical, dental, vision, and life coverage options.

Board Certified Behavior Analyst

Company: Cross River Therapy

Location: USA

Posted Dec 20, 2024

Cross River Therapy is seeking BCBAs to make a difference in the lives of children with autism. They offer competitive salary, bonuses, flexible hours, and opportunities for professional growth. Responsibilities include supervising therapists, designing ABA curriculum, analyzing data, and coordinating with parents and case managers. Requirements include BCBA certification and experience working with children with autism.

Founding GTM team

Company: Elicit

Location: USA

Posted Dec 21, 2024

Elicit is an AI research assistant aiming to radically increase good reasoning and help expert researchers push the frontier in fields like biomedicine, health economics, and computer science. They are looking for a fountainhead member to build their go-to-market function, understand workflows and pain points, manage deals, and collaborate with product and engineering. The role offers excellent learning opportunities and requires first-principles thinking, customer obsession, excellent execution, and humility.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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