Customer Service Jobs in USA

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Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Customer Service Representative

Company: Ameritas

Location: USA

Posted Dec 20, 2024

Ameritas is seeking Customer Service Representatives to work in an inbound call center, providing excellent customer service and supporting the Group dental and vision insurance division. The role offers a starting pay rate of $18 per hour, comprehensive benefits, and opportunities for professional development. The company is committed to diversity, inclusion, and equitable compensation practices.

Manager - Sales Development

Company: Newsela

Location: USA

Posted Dec 20, 2024

The role of Manager of Sales Development at Newselas is a key position in driving business growth and enabling educators to create personalized learning experiences. The role involves coaching and developing a team of SDRs, designing and implementing lead generation strategies, and collaborating with internal teams to enhance interdepartmental processes. The successful candidate will have 4+ years of sales experience or 2+ years of sales management, a proven track record of coaching others, and direct experience of hitting goals. They will also need to be proficient in Salesforce and other sales tools, and have experience coaching using platforms such as Gong or Salesloft. The total compensation for this role also includes incentive stock options and benefits.

Vascular Clinical Specialist

Company: Penumbra

Location: USA

Posted Dec 20, 2024

The Clinical Specialist role involves providing support to regional sales teams in areas such as market development, procedural coverage, troubleshooting, education, training, customer service, and follow-up. The candidate must be located within the Orlando, FL area and have experience in the industry. The role requires developing relationships with hospital personnel, educating customers on product merits, and maintaining open communication lines with customers. The position requires a Bachelor's degree in a relevant field, additional training and certification, and 3+ years of experience in a hospital setting or medical device company. The role involves working in a busy, demanding, and competitive environment with a focus on adhering to the Company's Quality Management System and relevant regulations.

Inside Sales Representative

Company: Wasabi Technologies

Location: USA

Posted Dec 20, 2024

Inside Sales Representative role at Wasabi, focusing on managing and closing SMB business opportunities, upselling and cross-selling, and collaborating with Channel Account Managers. Requires a bachelor's degree, proven sales experience, and strong communication skills.

Design Researcher

Company: Dropbox

Location: USA

Posted Dec 20, 2024

The role of a Researcher for Dash involves shaping the future of work by uncovering new problem spaces and identifying opportunities for innovative high-impact experiences. The role requires collaborating with cross-functional teams, driving user-centric research, and influencing Dash's AI-powered offerings. The responsibilities include taking high ownership in identifying and prioritizing research opportunities, designing and delivering impactful research, and advocating for user-centric strategies.

Enterprise Customer Success Manager

Company: NavVis

Location: USA

Posted Dec 20, 2024

NavVis is looking for a Customer Success professional to drive success for their top strategic enterprise customers. The role involves building a trusted relationship with industrial enterprise customers, increasing the usage and adoption of their product offering, and managing customer-specific marketing activities. The candidate should have experience in Customer Success, Presales, Technical Account Management, or Consulting, with a focus on enterprise customers. Fluency in English and German is crucial for successful collaboration with global enterprise customers.

Accounting Supervisor (AP)

Company: Workiva

Location: USA

Posted Dec 20, 2024

The Accounts Payable Supervisor is a key member of Workiva's controllership team. In this role, you will support the Associate Manager of Accounting by overseeing daily activities, ensuring accurate and timely processing of invoices, and executing operational procedures in compliance with SOX requirements. You will also supervise, train, and mentor a team of AP Specialists, oversee processing of vendor creation, invoicing, and payments, and assist in month-end and yearend closing processes.

Product Manager - Retail Growth

Company: Roofstock

Location: USA

Posted Dec 20, 2024

Roofstock, a leading end-to-end investment platform for single-family rental homes, aims to make real estate investing accessible, cost-effective, and simple. They have successfully raised $240 million in Series E funding and expanded to offices in California, Texas, New York, and remote locations. The company is looking for a Product Manager Retail Growth to drive user engagement, activation, and revenue across their retail business lines.

Principal Solutions Architect (Strategy/Data Governance)

Company: phData

Location: USA

Posted Dec 20, 2024

The text describes a role as a Principal Solutions Architect in a company that focuses on driving delivery excellence, ensuring customer success, and creating value through technical consulting services. The role requires extensive experience in designing and implementing data solutions, leading and managing teams, and collaborating with clients and technology partners. The ideal candidate should have expertise in various data platforms, cloud and distributed data storage, data integration technologies, and a strong background in software development. The company offers a remote-first work environment, competitive compensation, and excellent benefits.

Account Executive, Mid-Market

Company: Muck Rack

Location: USA

Posted Dec 20, 2024

The company is looking for a confident and driven Account Executive to join their team and contribute to their growth. The role involves winning new business, introducing new prospects to Muck Rack, and building rapport with prospects. The successful candidate will be a self-motivated result-driven individual with excellent communication skills and experience in SaaS sales or PR.

Transaction Coordinator

Company: Roofstock

Location: USA

Posted Dec 20, 2024

Roofstock is a leading end-to-end investment platform for single-family rental homes, aiming to make real estate investing accessible, cost-effective, and simple. The company has experienced growth, including a Series E funding of $240 million, and has expanded to California, Texas, New York, and remote opportunities. They have acquired Stessa, RentPrep, and Mynd to provide a comprehensive property management platform for both retail and institutional investors. The company is seeking a team player with strong relationship-building skills, attention to detail, and organizational skills for a remote position with a strong preference for candidates in the Greater Oakland Area.

Account Manager

Company: Quantum Metric

Location: USA

Posted Dec 20, 2024

Quantum Metric is a remote-first company with a diverse and inclusive culture, offering a fun and engaging work environment. They have a strong focus on customer success, with an Account Manager role that involves strategic customer engagement, account planning, and regular QBRs with clients. The company offers competitive compensation, benefits, and perks, including a flexible work environment, professional development opportunities, and a recharge program after three years. Quantum Metric is a leader in Continuous Product Design, capturing insights from 40% of the world's internet users and supporting nationally recognized brands.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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