Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

HR Analyst

Company: General Motors

Location: USA

Posted Dec 20, 2024

This role is based remotely but requires occasional in-person meetings in Atlanta, Austin, Detroit, Warren, Pontiac, Milford, or Mountain View. The HR Analyst will work closely with HR CoEs and HR Field teams to deliver actionable business-driven people insights, drive positive employee experience, and improve organizational effectiveness. The role offers a chance to influence talent strategy, help design insights, and be part of a great team. Responsibilities include managing analytics projects, providing ongoing reporting, and developing relationships with stakeholders. The ideal candidate should have 3+ years of client-facing People Analytics or Human Capital Consulting experience and be familiar with HR data, global and country-level data collection processes, and data storytelling.

Product Marketing Specialist

Company: Zepz

Location: USA

Posted Dec 20, 2024

The Role of the Product Marketing Specialist at ZEPZ involves growing user bases, focusing on Remittance products and LatAm audiences, defining product roadmaps, and ensuring strong product-market fit. The role requires experience in PMM, market research, data analysis, and B2C product marketing. Fluency in Spanish is required to serve LatAm audiences.

Practice Lead - Data Governance & Privacy

Company: GuidePoint Security

Location: USA

Posted Dec 20, 2024

GuidePoint is seeking a motivated and experienced Data Governance and Privacy Practice Lead to join their growing team. The role involves leading a team of consultants, growing the business, developing new services, creating operational processes, conducting compliance assessments, and more. The successful candidate should have at least 7 years of combined relevant experience and at least one active IAPP certification.

Donor Relations Specialist

Company: Mercy For Animals

Location: USA

Posted Dec 20, 2024

Mercy For Animals is seeking a Donor Relations Specialist to join their development team. The role involves ensuring supporters receive the best customer service, responding to donor inquiries, developing digital donor stewardship materials, managing stewardship donation platforms, conducting research on donor relations best practices, and leading special yearly projects for SMS workplace giving and end-of-year fundraising.

Senior Service Operations Analyst

Company: Myriad360

Location: USA

Posted Dec 20, 2024

The text describes a Senior Service Operation Specialist role at Myriad360, focusing on process improvement, operational excellence, and leadership. The ideal candidate should have Six Sigma certification and experience in project management, business analysis, and change management. The role involves driving operational excellence, delivering impactful projects, and fostering a culture of continuous improvement.

Delivery Leader Cloud Managed Services/Senior Manager Cloud Practice

Company: Rackspace

Location: USA

Posted Dec 20, 2024

Rackspace is seeking a talented leader for their Managed Services business in the US. The role involves building and overseeing service delivery operations, revenue, margin, and utilization targets. The leader will drive growth of Cloud Managed services, collaborate with pre-sales and go-to-market teams, and establish a Delivery Excellence function. They will also contribute to business growth by creating strategic initiatives, establishing partnerships, and leading a large team of SMEs and managers.

Enterprise Account Executive

Company: Upwork

Location: USA

Posted Dec 20, 2024

Upwork is a global workplace platform that connects businesses and professionals. They have seen significant growth in work done through their platform, with over $38 billion last year. They are seeking a result-oriented individual for an Enterprise Sales role, requiring 2+ years of proven success in net new client acquisition and over achievement of sales quota. The role involves selling software, HCM technology, or staffing/recruiting solutions to enterprise clients.

Senior Technical Support Engineer

Company: Apollo

Location: USA

Posted Dec 20, 2024

This job posting is for a Senior Technical Support Engineer position at Apollo. The role involves using technical problem-solving skills to provide excellent customer service to leading companies adopting GraphQL. The position requires expanding knowledge of GraphQL, Apollo, and related cloud technologies. The role involves managing support cases, contributing to self-serve support documentation, and occasionally supporting customers on live calls. The position requires working 8AM-5PM PT and on-call rotations every 68 weeks starting March 2025.

Payroll Administrator

Company: American Specialty Health Incorporated

Location: USA

Posted Dec 20, 2024

The job posting is for a Payroll Administrator position at American Specialty Health Incorporated. The role involves processing and auditing payroll-related disbursements and reporting, ensuring data integrity, and complying with company policies and government regulations. The position is remote and requires a stable internet connection, a minimum of 50 Mbps download and 10 Mbps upload speed, and the ability to work from home with company-provided technology equipment. The responsibilities include execution of all payroll processing and reporting, managing payroll email inbox, assisting in the development and implementation of automated payroll systems, and applying for registration in states where ASH may hire new employees. The ideal candidate should have an Associates degree in Accounting or 34 years of relevant experience, minimum of 2 years experience with computerized multistate payroll systems, and strong Microsoft Office skills. The company offers a positive work environment, equal opportunity employment, and competitive compensation and benefits.

Senior Manager - Lifecycle Marketing

Company: Mercury

Location: USA

Posted Dec 20, 2024

The text discusses the role of a Senior Manager of Lifecycle Marketing at Mercury, a financial technology company. The role involves building a lifecycle marketing program, leading a team of email marketers, and collaborating with various teams to achieve growth goals. The ideal candidate has experience in lifecycle marketing, email as a channel, and B2C and B2B SaaS experience. The total rewards package includes base salary, equity, stock options, and benefits.

Enterprise Account Executive - Growth

Company: Grafana Labs

Location: USA

Posted Dec 20, 2024

Grafana Labs is seeking an Enterprise Account Executive to prospect and grow existing business in the Bay Area. The role requires a consultative sales approach, identifying customer needs, and managing the sales pipeline in Salesforce. The OTE compensation range is $280000-$290000.

Sr. Manager - Engineering (CareOps)

Company: hims & hers

Location: USA

Posted Dec 20, 2024

The role involves leading a team of engineers, setting clear expectations, and collaborating with other teams to deliver solutions for EMR, Fulfillment, and Pharmacy Operations teams. The ideal candidate has 10+ years of development experience, 5+ years of leadership experience, and proficiency in Kotlin or Java. The company offers competitive salary, equity compensation, comprehensive health benefits, and employee stock purchase program.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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