Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Credentialing Coordinator

Company: Nava

Location: USA

Posted Dec 14, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They have been trusted by federal, state, and local government agencies since 2013 to build transformative digital services. Nava focuses on populations that are the least protected and aims to restore trust between people and public institutions. They offer client services, expertise, and problem-solving methodology to government clients, helping them improve their products and services for their users and beneficiaries. The Credentialing Coordinator role at Nava involves managing employee and contractor credentials, onboarding new hires, and ensuring compliance with federal, state, and organizational standards. The role requires strong organizational skills, problem-solving abilities, and experience in credentialing HR operations or a similar role. Nava offers competitive benefits, generous time off, and a parental leave policy. They are an equal opportunity employer committed to diversity and inclusion in the workplace.

Senior Engineering Manager - Discovery

Company: HubSpot

Location: USA

Posted Dec 14, 2024

HubSpot is looking for an experienced engineering leader to define the product roadmap and technical strategy for 67 small teams across both frontend and backend. The role involves embedding as a software engineer on the teams for the first 6 months and staying hands-on technically. The engineering leader should have a strong technical perspective, understand customers and product strategy, and hold a high performance bar for their team. They should also contribute to diversity, inclusion, and belonging initiatives and effectively communicate the company's mission and culture.

People Business Partner

Company: Restaurant365

Location: USA

Posted Dec 14, 2024

The text describes a job position for a People Business Partner at Restaurant365, a SaaS company disrupting the restaurant industry. The role involves strategic and operational involvement in human resource disciplines, working closely with senior leadership teams to develop and execute a holistic workforce strategy. The individual will provide coaching, counsel, and support to senior leaders, people managers, and employees, and will identify issues, diagnose root causes, and offer recommendations to match people strategies to business strategies.

Senior Account Executive - Payroll & HR Solutions

Company: Restaurant365

Location: USA

Posted Dec 14, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and backoffice operations. They value empowering team members, have a focus on constant improvement, and offer a competitive salary range with benefits. The Senior Account Executive role involves selling the R365 Workforce Solution, managing the sales cycle, and building long-lasting business relationships.

Engagement Marketing Manager

Company: LearnLux

Location: USA

Posted Dec 14, 2024

The text describes a remote-first role at LearnLux, a company providing workplace financial wellbeing services. The position involves supporting growth, creating marketing strategies, and managing client events. The role requires 3+ years of marketing experience and is a full-time position with benefits. LearnLux values diversity and inclusion.

Customer Success Engineer

Company: Cribl

Location: USA

Posted Dec 14, 2024

The Customer Success Engineer (CSE) role at Cribl is a highly technical position that involves acting as a trusted advisor to customers, coordinating and strategizing across several functions, and driving the entire Customer Success lifecycle. The ideal candidate should have minimum of 5 years of experience in a related function with direct customer advocacy and engagement experience, and a customer-first mindset with great communication and relationship management skills.

Principal Support Engineer

Company: EDB

Location: USA

Posted Dec 14, 2024

The job description is for a Principal Support Engineer role in the US, working remotely on a global team. The role involves technical leadership, managing Postgres databases, and providing guidance to clients. The candidate should have 10+ years of experience, including 7+ years in Data Warehouse solutions, and knowledge in Kubernetes, monitoring tools, and cloud service environments. The role requires strong communication skills, time management, and the ability to work in shifts and on weekends.

Solutions Engineer Support Specialist

Company: Restaurant365

Location: USA

Posted Dec 14, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and backoffice operations. They value empowering team members and constantly evolving to be Best in Class. This role involves administrative support to the Sales Engineering team, managing demo and project requests, and tracking key metrics. The ideal candidate has 12 years of experience in sales support or customer service, strong organizational skills, and experience with CRM systems.

Senior Content Marketing Writer

Company: Cobalt

Location: USA

Posted Dec 14, 2024

Cobalt is seeking a Senior Content Marketing Writer to elevate their in-house content program and support complex marketing campaigns. The role involves crafting high-quality engaging content for every stage of the buyer's journey, ensuring alignment with key cybersecurity trends and business objectives. The writer will serve as the primary editor, ensuring a consistent style, tone, and voice across all written materials. This position will position Cobalt as a leader in Offensive Security while driving customer engagement and decision-making.

Associate General Counsel

Company: Quantum Metric

Location: USA

Posted Dec 14, 2024

Quantum Metric is a leading Continuous Product Design company that helps organizations understand the digital customer journey. They capture insights from 40% of the world's internet users, supporting nationally recognized brands. The company has been named to the Inc 5000, Deloitte 500, and Best Places to Work lists. They offer competitive compensation, benefits, and a flexible work environment.

Demand Generation Programs Manager

Company: WatchGuard Technologies, Inc.

Location: USA

Posted Dec 14, 2024

The Demand Generation Programs Manager role at WatchGuard is a critical position in developing, executing, and optimizing the company's digital marketing and go-to-market strategy. The role involves leading a team, working closely with other marketing organizations, managing third-party vendors, and reporting on program performance. The successful candidate will have a minimum of 7 years of marketing or channel marketing experience, prior experience with technology and cybersecurity solutions, and strong project management skills.

Senior Data Analyst/Steward

Company: Omnidian

Location: USA

Posted Dec 14, 2024

Omnidian is building a sustainable future for the planet by ensuring IoT-enabled distributed energy assets perform at their best through passionate teams, innovative technology, and an amazing customer experience. They are a well-funded growth-stage B Corp certified company looking for a Senior Data Analyst Steward to drive their Data Governance efforts and create a best-in-class metrics program and culture.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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