Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Content Creator

Company: Ollie Pets

Location: USA

Posted Dec 08, 2024

Ollie is looking for a Content Creator to create engaging short-form video content for social media platforms, aligning with their brand voice and objectives. The ideal candidate should stay ahead of social media trends, collaborate with the marketing team, and continuously improve content performance.

Manager - Machine Learning Engagement Management

Company: OfferFit

Location: USA

Posted Dec 08, 2024

The Manager ML Engagement Management role is a critical part of OfferFit's growing Implementation team. The ideal candidate should be passionate about technical program delivery, process engineering, and defining strategy. They should also be an expert in developing relationships with customer stakeholders. The role involves owning all phases of OfferFit use case delivery, running design sessions with customers, championing project management excellence, and building relationships with key stakeholders at OfferFit customers. The position offers a base salary range of $146,000 - $160,000 per year, plus eligibility for additional bonuses, commissions, and equity options. OfferFit offers a 100 remote work environment, flexible hours, and a full range of medical, financial, and other benefits.

Manager - Implementation Project Manager

Company: Restaurant365

Location: USA

Posted Dec 08, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and backoffice operations. They focus on empowering team members, constantly evolving, and aiming for the best in class. The Manager of Implementation Project Managers will lead teams, coach them, and ensure project success. The role requires 3+ years of team leadership experience, implementation management, and knowledge of R365 implementation methodologies. Preferred qualifications include PMP certification, Microsoft certifications, and experience in restaurant industry software implementations.

Principal Software Engineer (Full stack)

Company: G-P

Location: USA

Posted Dec 08, 2024

GP is a global employment platform offering innovative solutions for expanding and growing into 180+ countries. They value creativity, impact, and offer a competitive compensation and benefits package. The role involves driving the technical evolution of their SaaS cloud platform, collaborating with cross-functional teams, and delivering solutions in a cloud-managed and serverless-first platform ecosystem.

Senior Financial Partnerships Manager - Cards

Company: Mercury

Location: USA

Posted Dec 08, 2024

Mercury is building a financial tools stack for startups, focusing on dashboards, partnerships, and customer satisfaction. The Financial Partnerships team maintains external relationships and streamlines workflows. The Senior Partnerships Manager will manage strategic financial partners, grow current partnerships, and ensure all integrations and escalations are managed appropriately.

Senior FP&A Analyst

Company: Maximustribe

Location: USA

Posted Dec 08, 2024

Maximus is seeking a Senior FPampA Analyst to transform complex financial data into actionable insights and drive executive decision-making. The company is a mission-driven consumer health company with top Silicon Valley VC backing and a growing finance team. The ideal candidate will have a track record of excellence in financial modeling and strategic analyses, experience working with operations teams, and technical mastery of Excel and BI tools. The company offers world-class benefits and is an equal opportunity employer.

Customer Success Manager – Federal Sector

Company: Mattermost

Location: USA

Posted Dec 08, 2024

Mattermost is a remote-only company seeking an innovative Customer Success Manager to build relationships with US Public Sector customers and ensure a successful customer journey. The role involves representing the Voice of the Customer, developing strategic relationships, and renewing customer subscriptions. Requirements include a proven track record of developing and managing customer relationships, understanding Open Source apps and their monetization, and strong knowledge of the DevOps market and ecosystem.

Principal Presales Engineer

Company: Perforce

Location: USA

Posted Dec 08, 2024

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. They are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. Perforce offers a rewarding career with a global footprint, including over 75 of the Fortune 100. Delphix is seeking a Principal Presales Engineer to leverage skills and experience in a highly ambitious and successful company.

Director - Information Security

Company: Sprout Social

Location: USA

Posted Dec 08, 2024

Sprout Social is looking to hire a Director of Information Security to join their team. The role requires a data-driven, analytical security leader with experience in cybersecurity principles, industry-standard frameworks, and managing geographically distributed teams. The ideal candidate will have 5+ years of Information Security leadership, 10+ years of experience in Information Security, and 2+ hands-on experience leading and building application security programs. Preferred qualifications include problem-solving and analytical skills, experience with securing modern SaaS-based environments, and familiarity with enterprise security monitoring and orchestration technologies. The role offers a comprehensive onboarding program, regular technical guidance, and opportunities for career growth. The ideal candidate will have a bachelor's degree in Computer Science or a related field and 7+ years of industry experience.

Lead Product Designer

Company: Level AI

Location: USA

Posted Dec 08, 2024

Level AI is a Series C startup founded in 2019, headquartered in Mountain View, California. They specialize in revolutionizing customer engagement by transforming contact centers into strategic assets using their AI-native platform. The platform leverages advanced technologies like Large Language Models to extract deep insights from customer interactions. Level AI empowers organizations to enhance customer experience and drive growth by providing actionable intelligence. The company is looking for an experienced product designer with a passion for AI technology.

Regional Vice President Enterprise Sales - Growth

Company: Udacity

Location: USA

Posted Dec 08, 2024

Udacity, now an Accenture company, is seeking a Regional Vice President of Enterprise Sales to lead and inspire a team of Enterprise Account Executives in the US. The role involves driving revenue growth through increased renewals and expansion of existing customer accounts. The position is based in the US only, with no relocation or visa sponsorship offered. The successful candidate will create a positive culture, enable the team with skills and tools, leverage enterprise sales experience, cultivate relationships, and accurately forecast and report team metrics.

Staff Product Designer

Company: brightwheel

Location: USA

Posted Dec 08, 2024

Brightwheel is seeking a Staff Product Designer to drive work across iOS, Android, and web. The role involves working embedded in a cross-functional product team to build beautiful, easy-to-use products for teachers and families across the globe. The candidate should have 6+ years of experience as a Product Designer, with 2+ years of mobile experience across iOS and Android. They should have a strong portfolio of case studies demonstrating a successful track record of human-centered design solutions that address strategic business problems. The role also involves designing end-to-end customer journeys from software to service, having deep expertise in UI/UX craft, and being able to think long-term towards a broader vision.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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