Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Senior Manager - Go to Market Analytics

Company: Sprout Social

Location: USA

Posted Dec 07, 2024

Sprout Social is looking to hire a Senior Manager Go to Market Analytics for their Sales and Success team. The role involves driving data-driven decision making, leading and developing a high-performing team, and optimizing revenue operations forecast. The minimum qualifications include 8+ years of experience in data analytics, business intelligence, or a related field, 5+ years of experience leading and managing teams, strong proficiency in SQL and advanced Excel skills, and deep experience with data visualization and BI tools. The role also requires experience with advanced statistical modeling or machine learning techniques. The ideal candidate will have strong analytical and problem-solving skills, excellent communication and presentation skills, and the ability to work independently and collaboratively. The role offers a comprehensive benefits program, including insurance, flexible paid time off, parental leave, wellness initiatives, ongoing education and development opportunities, and a growing corporate social responsibility program.

Senior Product Manager

Company: ExtraHop

Location: USA

Posted Dec 07, 2024

ExtraHop is seeking a world-class product management team to join their mission of providing security teams with intelligence to confront and stop advanced threats. This is an individual contributor role that will lead the growing portfolio of behavioral heuristic and IOC based detection capabilities. The role requires strong product management and security domain expertise, as well as experience in driving cross-functional alignment.

Senior Product Designer - CMS Authoring

Company: Webflow

Location: USA

Posted Dec 07, 2024

Webflow is seeking a Senior Product Designer to focus on content authoring and management workflows in their CMS. The role offers a competitive cash compensation package tailored to different geographic markets, with a focus on cost of labor. The candidate should have experience in designing end-to-end projects in complex products, preferably with experience in CMS, blogging software, notetaking apps, or products where users compose a significant amount of content. The ideal candidate should champion customer insights, demonstrate a history of shipping features, and have experience with Webflow and other web design and development tools.

Regional Cloud GTM Manager

Company: Grafana Labs

Location: USA

Posted Dec 07, 2024

Grafana is seeking a driven Regional Cloud GTM Manager to lead and execute partnerships with AWS and Google Cloud in the US. The role involves coselling, comarketing, and working closely with sales and marketing teams. The candidate should have 10+ years of experience in building SaaS ISV partnership programs, expertise in AWS and Google Cloud services, and a history of consistent goal achievement.

Strategic Channel Manager

Company: Grafana Labs

Location: USA

Posted Dec 07, 2024

Grafana Labs is seeking a Channel Manager for US Commercial Partners to develop and execute a partner go-to-market strategy. The role requires managing an emerging partner community, driving revenue growth, and collaborating with various teams. The OTE compensation range is $250,000 - $272,000.

Director, Mid-Market Sales

Company: DevRev

Location: USA

Posted Dec 07, 2024

The Director MidMarket Sales East is responsible for driving success in a designated MidMarket region in the Americas. Responsibilities include driving ARR growth, developing US GTM strategy, working with Marketing and Partnership teams, hiring and managing a high-performing sales team, fostering a collaborative sales environment, delivering accurate forecast reports, using data-driven insights for decision-making, ensuring sales team organization, partnering with Product and Engineering teams, and having 10+ years of sales experience and management experience.

Regional VP Sales

Company: Quantum Metric

Location: USA

Posted Dec 07, 2024

Quantum Metric is a leader in Continuous Product Design, helping organizations put customers at the heart of everything they do. They capture insights from 40% of the world's internet users, supporting nationally recognized brands in various industries. The company has a diverse and inclusive culture, with a focus on empowering employees to become the best version of themselves. The role of Regional Vice President of Sales involves defining and executing the regional sales strategy, recruiting and mentoring sales reps, and ensuring cross-functional alignment with other teams. The ideal candidate is a startup enthusiast with a proven track record of defining sales strategies, running metrics-driven sales teams, and achieving sales results in new markets.

Senior Design Manager - Commerce Growth

Company: HubSpot

Location: USA

Posted Dec 07, 2024

The text is a job description for a Senior Design Manager position at Commerce Hub, a growth-focused company. The role requires product-focused growth experience, strong design skills, and the ability to collaborate with cross-functional teams. The company values empathy, curiosity, and building influence in a large dynamic organization. The job offers a cash compensation range of $200,000 - $320,000 annually, along with additional benefits and perks.

Senior P&C Business Partner

Company: Nextech

Location: USA

Posted Dec 07, 2024

Nextech is a leader in specialty healthcare technology solutions, offering competitive pay, a generous bonus structure, great healthcare, and many other benefits. They are committed to hiring and retaining talent, with a focus on diversity and inclusion. The Principal PampC Business Partner role involves driving strategic HR initiatives, providing expert guidance, and aligning HR strategies with business objectives.

Sr. Manager - Engineering, Enterprise Applications

Company: Cribl

Location: USA

Posted Dec 07, 2024

This is a high-level opportunity for a Sr Manager of Engineering on Enterprise Applications at Cribl. The role involves leading the design and execution of the Enterprise Applications strategy, managing a team of developers and administrators, and collaborating with Product Managers. The successful candidate will have 5+ years of experience as a Salesforce developer/architect, 3+ years of team management experience, and extensive knowledge of Salesforce architecture. The role offers a competitive salary, benefits package, and the opportunity to work in a fast-growing SaaS company.

Lead Business Analyst - Healthcare

Company: Nuna

Location: USA

Posted Dec 07, 2024

The text discusses Nunas products, which aim to simplify the operationalization of value-based care. The role involves working with a cross-functional team to develop new iterations of Nunas products, understand payers and providers' needs, and collaborate with Product Managers, Engineering, and Design to extend Nunas products. The role requires a Bachelor's degree, 5+ years of experience in healthcare data and payer processes, and strong communication skills.

Customer Success Manager - SMB

Company: Cobalt

Location: USA

Posted Dec 07, 2024

Cobalt is looking for a top customer success manager to join their SMB team and help customers build and grow successful security testing programs. The candidate will own the overall relationship with assigned clients, increase adoption, ensure retention, drive increased growth and satisfaction, establish a trusted strategic advisor relationship with each assigned client, develop, prepare and nurture customers for advocacy, build successful security testing programs for their customers, act as the voice of the customer internally, monitor day-to-day service execution and customer satisfaction, work with customers to establish critical goals or other key performance indicators, manage the annual renewal process for customers, work to identify and develop upsell opportunities, program manage account escalations, interface with internal and external C-level executives, and team directly with Sales to build a great customer experience.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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