Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Senior Software Engineer, Developer Infrastructure

Company: Airbnb

Location: USA

Posted Dec 06, 2024

The text describes a role at Airbnb for a Developer Platform Engineer. The team is responsible for building infrastructure that enables high velocity local development at Airbnb, focusing on supercharging productivity by moving development away from local laptops to developer workspaces in the cloud. The role involves working on technologies that help shape an industry-leading end-to-end developer experience, building frameworks and platforms that are secure, efficient, mature, and highly available, and optimizing existing systems to improve performance and efficiency.

Implementation Specialist, Upgrades

Company: Lwolf

Location: USA

Posted Dec 06, 2024

The Implementation Specialist plays a crucial role in migrating clients from legacy software to a new SaaS platform, ensuring customer satisfaction and retention. The role involves developing and executing project plans, collaborating with internal stakeholders, and utilizing technical expertise to enhance migration processes. The position requires 13 years of experience in client services, project management, or consulting, with demonstrated technical expertise in systems administration, support, database administration, or software programming. The ideal candidate should have excellent communication skills, direct experience in the software services market, and a high level of energy and commitment to team objectives.

Marketing Analytics Specialist

Company: Happy Money

Location: USA

Posted Dec 06, 2024

Happy Money is a leading consumer finance company that helps people achieve their financial goals through responsible lending. They have originated over $6 billion in loans and have more than 30,000 members. They are looking for a Marketing Analytics Specialist to evaluate the impact of demand generation campaigns and optimize marketing performance.

Backend Engineer

Company: Clerkie

Location: USA

Posted Dec 06, 2024

Clerkie is a fintech startup with a mission to democratize financial wellness using AI. Launched in 2018, they started with an app aiming to help underserved Americans and have since expanded to provide consumer guidance and B2B software for creditors. They are a remote-first company with nearly 30 employees and have raised $41 million, including a $33 million Series A round in 2023. They are looking for a backend engineer to design, implement, and maintain core infrastructure, provide backend expertise, expand their ecosystem of metrics and alerts, and work with other teams to provide a comprehensive user experience.

Senior Node.js Engineer

Company: HarperDB, Inc.

Location: USA

Posted Dec 06, 2024

The text describes a job posting for a Senior Node.js Engineer at HarperDB, a high-performance distributed application platform. The role involves developing proof-of-concepts (POCs), collaborating with sales and solutions engineering, and contributing to the growth of HarperDB. The ideal candidate should have extensive experience with Node.js, excellent problem-solving skills, and be able to work in a fast-paced environment. The company offers a flexible work environment, competitive compensation, and opportunities for career advancement.

Product Marketing Manager, Woo

Company: Automattic Careers

Location: USA

Posted Dec 06, 2024

WooCommerce is the world's number one ecommerce platform, powering over 36M stores including their own. It's open-source, flexible, and autonomous, with a huge footprint but a small company culture. They're looking for a product marketing manager to drive growth and support customers from a customer-centric perspective.

Director, Field Marketing

Company: Starburstdata

Location: USA

Posted Dec 06, 2024

Starburst is a data lake analytics platform built on open source Trino, offering full-featured data discovery, organization, and consumption without migration projects. With $414M in venture funding and over 300 leading organizations trusting them, Starburst is committed to dismantling data silos and vendor lock-in. They are a remote-first company with a strong focus on execution excellence, collaboration, and diversity. The Strategic Field and Events leader role involves building regional programs, developing marketing plans, and enhancing customer-driven strategies.

Sr. Software Engineer II, Backend - Build Experiences

Company: Smartsheet

Location: USA

Posted Dec 06, 2024

Smartsheet is a tech company looking for a Sr SE II to join their development team. The position is based in Bellevue WA and is remote eligible from any state within the US that Smartsheet is a registered employer. The candidate should have 7+ years of software development experience with Kotlin or Java, and experience building RESTful APIs and scalable backend services. The role offers a competitive base salary range, HSA, stock options, 401k match, monthly stipend, flexible time away program, and personal paid volunteer day.

Senior Product Designer

Company: Futurhealth

Location: USA

Posted Dec 06, 2024

This role involves contributing to building innovative products that enhance patient experiences. The ideal candidate is passionate about improving user experiences, has over 5 years of interaction design experience, and is skilled in strategic product thinking. The role requires designing user-centered experiences, prototyping, and collaborating with engineering teams. The pay range is $160,000 - $195,000 with a competitive salary package and variable compensation.

Quality Assurance Automation Engineer

Company: Creyos

Location: USA

Posted Dec 06, 2024

The job posting is for a Quality Assurance Automation Engineer position at Cambridge Brain Sciences. The company is building a global Healthtech solution for practitioners supporting cognitive and brain health. The role involves contributing to the manual and automation testing strategy, creating test scenarios, and executing test cases. The candidate should have 35 years of experience, a Bachelor's degree in Computer Science, and knowledge of software quality assurance practices. The company is committed to diversity, inclusion, and equity.

Sales Development Representative

Company: Saviynt

Location: USA

Posted Dec 06, 2024

Saviynt is seeking a Sales Development Representative to initiate sales cycles for their Enterprise Sales team. The role involves identifying and engaging with prospects, aligning Saviynt's value propositions to their challenges, and gaining commitment for meetings with directors of sales. The ideal candidate is an ambitious self-starter with relationship selling skills and the ability to multitask.

Technical Team Lead

Company: Darkhorse Tech

Location: USA

Posted Dec 06, 2024

Darkhorse Tech is a leading DentalSpecific IT services provider offering comprehensive support, startup projects, expansions planning, design buildouts, software and hardware sales, and maintenance. Founded by Reuben Kamp, the company has grown to serve over 1300 clients in all 50 states, maintaining unparalleled support for dental practice partners. The company values service, accountability, and collaboration, with a focus on customer satisfaction, technical proficiency, and timely support delivery.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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