Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Senior Training Lead

Company: InDebted

Location: USA

Posted Dec 07, 2024

InDebted is a global company providing debt collection solutions using technology and human touch. They use AI and machine learning to personalize the collections journey and promote positive customer experiences. The company is rapidly expanding and has recently completed a Series C funding round. They are looking for a training and development professional with extensive experience in customer service environments and training across various channels.

Strategic Channel Manager

Company: Grafana Labs

Location: USA

Posted Dec 07, 2024

Grafana Labs is seeking a Channel Manager US West to develop and execute a partner go-to-market strategy in the US West Coast region. The role involves working closely with sales, marketing, operations, and leadership teams to align sales and partner efforts with product, technical, and sales development efforts. The key task is to develop and deliver immediate and future revenue growth through the partner channel. The role requires experience in managing an emerging partner community and shaping the role and strategy in a rapidly growing company.

Senior Security Analyst

Company: DirectDefense

Location: USA

Posted Dec 07, 2024

DirectDefense is seeking a Senior Security Analyst to join their elite team of Security Analysts. The role involves actively hunting for evidence of compromise within clients' environments, providing actionable remediation guidance, and working with brilliant people to spot, track, and eradicate hackers and malware. The team offers a supportive work environment, competitive benefits, and a commitment to providing world-class services.

Director of Product Marketing & Pricing

Company: brightwheel

Location: USA

Posted Dec 07, 2024

Brightwheel is a company that aims to enable high-quality early education for every child by giving teachers more time with students, engaging parents, and supporting small businesses in the $175 billion early education market. They are a fully remote team with a passionate and talented customer-focused workforce. They believe in diversity and are committed to internal pay equity. They are seeking a Director of Product Marketing and Pricing to shape the future of their early childhood education services.

Chief Revenue Officer

Company: Flipside Crypto

Location: USA

Posted Dec 07, 2024

The Chief Revenue Officer at Flipside will lead the company's revenue strategy and execution, driving growth across sales, marketing, and service delivery. The role requires a unique blend of analytical precision and strategic vision to transform data-driven insights into sustained revenue expansion. Flipside uses a proprietary wallet scoring methodology to drive ecosystem awareness, acquisition, and activation, having catalyzed billions in value creation for partners like Solana, Avalanche, NEAR, and Aptos. The ideal candidate will have 15+ years of revenue leadership experience, a proven track record of scaling revenue, and deep understanding of Web3 technology and blockchain ecosystems.

Senior Sales Operations Analyst - GTM Systems

Company: Upwork

Location: USA

Posted Dec 07, 2024

Upwork is seeking a Sr Revenue Operations Analyst to support the sales funnel, manage revenue systems, and provide training to sales teams. The role requires familiarity with GTM tech stack, 3+ years of sales or revenue operations experience, strong problem-solving skills, and excellent communication skills. Upwork is a remote-first organization committed to diversity and inclusion.

Strategic Account Executive - FSI

Company: GitLab

Location: USA

Posted Dec 07, 2024

The role of a Strategic Account Leader in GitLab's Public Sector Federal Systems Integrator (FSI) space involves acting as a primary point of contact, contributing to sales processes, managing a book of business, ensuring pipeline accuracy, and providing account leadership. The ideal candidate should have minimum 5+ years of experience selling into Federal accounts, strong major account management skills, and a desire to see customers benefit from their investment. Preferred experience with Git Software Development Tools and Application Lifecycle Management is also required.

Customer Success Manager

Company: Upwork

Location: USA

Posted Dec 07, 2024

Upwork is a global work marketplace that serves businesses and individuals. They have done over $38 billion in work and are looking for a dynamic Enterprise Customer Success Manager. The role involves partnering with customers, providing consultation and training, building customer success plans, and more.

Host Communications Strategy Lead

Company: Airbnb

Location: USA

Posted Dec 07, 2024

The text describes a job posting for a Community Manager position at Airbnb. The role involves managing outbound communications in global and two-way channels, driving communications and go-to-market strategies, and collaborating with various teams to oversee communications and campaigns. The ideal candidate should have a blend of strategic communications and marketing backgrounds, experience collaborating with technical and creative teams, and a passion for Airbnb's mission and community.

Data Analyst

Company: Octane Lending

Location: USA

Posted Dec 07, 2024

Octane is revolutionizing recreational purchases by offering a seamless end-to-end digital buying experience. They connect people with their passions using cutting-edge technology and innovative risk strategies to make lifestyle purchases like powersports vehicles, RVs, and OPE fast, easy, and accessible. Octane adds value throughout the customer journey, supports customers throughout their loan with superior loan servicing, and has a remote-first company structure with over 550 employees and 30 OEM and 4000 dealer partners.

Global Cloud Alliances Manager

Company: Grafana Labs

Location: USA

Posted Dec 07, 2024

Grafana Labs is seeking a Global Cloud Alliances Manager to lead and expand partnerships with AWS and Google Cloud. The role involves developing overall go-to-market strategies, managing alliances, and amplifying Grafana Labs' presence within the cloud ecosystem. The candidate should have 10+ years of experience in building SaaS ISV partnership programs and fluency in AWS and Google Cloud services.

Senior Strategist - Pharma Media

Company: Springandbond

Location: USA

Posted Dec 07, 2024

Spring amp Bond is a digital media agency specializing in pharmaceutical and medical device marketing. They are seeking a Senior Strategist to join their remote-first team. The role involves overseeing client projects, managing strategic deliverables, collaborating with internal teams, and conducting market research. The company offers a remote-first team environment, comprehensive benefits, and is an equal opportunity employer.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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