Customer Service Jobs in USA

485,712 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Senior Product Marketing Manager

Company: Warp

Location: USA

Posted Nov 26, 2024

Warp is seeking a Senior Product Marketing Manager to shape the roadmap, orchestrate launches, and grow adoption of important features. The role requires an entrepreneurial mindset, self-directed style, and strong analytical skills.

Manager - Product Security Engineering

Company: GitLab

Location: USA

Posted Nov 26, 2024

The Manager Product Security Engineering will lead a critical team responsible for delivering security capabilities through direct contributions to the GitLab platform. The role combines software engineering leadership with security domain expertise to drive GitLab's vision of being the most secure DevOps platform.

Sr. Growth Marketing & Ops Manager - Sales-Assist

Company: Grafana Labs

Location: USA

Posted Nov 26, 2024

The job posting is for a Sr Growth Marketing and Operations Manager to drive the success of a Product-Led Growth (PLG) sales motion. The role involves creating a repeatable pipeline for the Velocity Sales team using data automation and GTM know-how. The job requires experience in growth marketing, demand gen, RevOps, or a related role, with a focus on the intersection of PLG and Sales.

Software Engineer - Models

Company: Weights & Biases

Location: USA

Posted Nov 26, 2024

The company Weights amp Biases is looking for a Software Engineer to work on their Models team. The team primarily works on features that enhance and centralize the machine learning development workflow for their users. The role involves leading new product initiatives, collaborating with other developers, and focusing on end users and customer feedback.

Senior Program Manager - DEI

Company: Twilio

Location: USA

Posted Nov 26, 2024

Twilio is a company that values diversity, equity, and inclusion, and is looking for a DEI Program Manager Senior Manager to join their team. The role involves leading the planning, implementation, and management of DEI programs and initiatives, and requires strong project management skills, deep knowledge of DEI principles, and a proven track record in driving organizational change.

Enterprise Account Executive

Company: HiHello

Location: USA

Posted Nov 26, 2024

HiHello is a venture-backed company that has created a software platform for digital brand and identity. They are looking for experienced Enterprise Account Executives to help them expand their presence in the market.

Business Integration Engineer

Company: Restaurant365

Location: USA

Posted Nov 26, 2024

Restaurant365 is a SaaS company looking for an Integration Engineer to build and maintain services for their customers. The role requires experience with iPaaS, microservices, and integration patterns, as well as strong communication and leadership skills.

Senior Product Designer I - Content Hub

Company: HubSpot

Location: USA

Posted Nov 26, 2024

The job posting is for a Senior Product Designer position at HubSpot, where you will work with a team of passionate individuals to deliver the best product possible to help a mission-driven organization grow better. The role involves co-owning a significant part of the product, having autonomy to drive its strategy and vision, and mentoring other designers.

Senior GTM Data Anaylst

Company: Webflow

Location: USA

Posted Nov 26, 2024

Webflow is looking for a Senior GTM Data Analyst to drive the analysis of their PLG and sales businesses, providing meaningful and actionable insights to their GTM teams. The role requires 4+ years of experience in data analytics, proficiency in SQL, and exceptional analytical skills.

Lead Data Scientist - Marketing Mix Modeling

Company: Upwork

Location: USA

Posted Nov 26, 2024

Upwork is a work marketplace that enables companies and talent to work together. As a Lead Data Scientist, you will deliver advanced analytical insights to support marketing efforts and unlock economic opportunities.

Content Marketing Manager

Company: brightwheel

Location: USA

Posted Nov 26, 2024

Brightwheel is a technology brand in early education, aiming to provide high-quality education for every child. They are looking for a Content Marketing Manager to lead the execution of content strategies, develop content, and enhance search visibility.

Process Strategy and Optimization Manager

Company: Airbnb

Location: USA

Posted Nov 26, 2024

The Process and Strategic Optimization Lead role is responsible for driving large-scale cross-functional and cross-platform improvement projects and programs to achieve the strategic goals of the organization. The successful candidate will be an experienced Tools and Process Improvement professional with a strong team player background and excellent communication skills.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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