Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Billing Lead

Company: Apartment List

Location: USA

Posted Sep 27, 2024

Apartment List is seeking a Billing Lead to join their Accounts Receivable team. The role involves managing the end-to-end billing process, ensuring accuracy and efficiency, and working closely with cross-functional teams. The ideal candidate will have 5+ years of experience in billing, proficiency in NetSuite, and excellent communication skills.

Vice President, Market Lead

Company: Press Ganey

Location: USA

Posted Sep 27, 2024

The company description highlights its expertise in experience measurement data analytics and insights, with a focus on complex industries. The job description for the VP Market Lead emphasizes leadership, business development, and sales skills.

Project Manager

Company: Docebo

Location: USA

Posted Sep 27, 2024

Docebo is a fast-growing SaaS company that offers a learning software solution. They are looking for a Project Manager to work with large enterprise accounts, overseeing the implementation and onboarding of their products. The ideal candidate will be organized, able to communicate well, and have experience in software industry.

Senior Researcher

Company: Apollo.io

Location: USA

Posted Sep 27, 2024

Apolloio is looking for a Senior Researcher to drive forward their customer-centric vision, conducting in-depth research and developing user personas and journey maps. The role requires a creative thinker who can interpret data and drive meaningful impacts to the product and company strategy.

Senior Campaign Marketing Manager

Company: Huntress

Location: USA

Posted Sep 27, 2024

Huntress is a remote company that focuses on protecting small to midsize businesses from cyber threats. They are looking for a Senior Campaign Marketing Manager to join their team and own and execute full-funnel and lifecycle demand generation campaigns.

Sr. Manager Enablement, Client Experience

Company: Ontic

Location: USA

Posted Sep 27, 2024

Ontic is a software company that provides solutions for corporate and government security professionals to proactively manage threats, mitigate risks, and make businesses stronger. They are looking for a Sr Manager of Enablement Client Experience to develop and execute strategies that empower their enterprise Client Success and Services teams to achieve their goals.

Staff DevOps Engineer

Company: Lilt

Location: USA

Posted Sep 27, 2024

Lilt is a leading AI solution for enterprise translations, seeking a world-class DevOps engineer to build highly reliable software systems. The company invests in workflow usability and interface design, and has a strong preference for building its own backend technology.

Senior Lead, Business Intelligence

Company: Brightspeed

Location: USA

Posted Sep 27, 2024

Brightspeed is a company that provides fast and reliable internet connections and aims to accelerate the upgrade of copper to fiber optic technologies. They are looking for a Senior Lead Business Intelligence to join their IT organization and build reporting and insights systems.

Sr. Program Manager

Company: Quiqinc

Location: USA

Posted Sep 27, 2024

The job description is for a Program Manager at Quiq, responsible for managing complex projects for large enterprise customers. The role requires experience in program or project management, AI knowledge, and customer service knowledge. The company offers a competitive total compensation package, flexible vacation policy, and strong company culture.

Sr. Product Manager

Company: Nextech

Location: USA

Posted Sep 27, 2024

Nextech is a leader in specialty healthcare technology solutions, seeking a Senior Product Manager to shape the strategic direction of their data-driven products and services. The ideal candidate is passionate about leveraging data to solve complex business challenges and has deep technical expertise.

Enterprise Account Executive

Company: Twilio

Location: USA

Posted Sep 27, 2024

Twilio is a company that powers real-time business communications and data solutions. They are looking for an Enterprise Account Executive to join their Segment product team. The role involves driving opportunities through the sales cycle, building relationships with customers, and growing the Enterprise business.

People Operations Generalist

Company: HG Insights

Location: USA

Posted Sep 27, 2024

HG Insights is a global leader in technology intelligence, offering a competitive salary, 401K growth potential, and a casual yet professional environment. The company is looking for a People Operations Generalist to create a welcoming workplace experience for new and existing employees.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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