Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Manager of Technology Services Delivery - ServiceNow

Company: Pax8

Location: USA

Posted Sep 27, 2024

The Manager of IT Service Delivery leads a team of engineers to deliver technical systems aligned to a customer cohort. The role involves building an effective team, providing maximum value from technology solutions, and ensuring the best customer experience.

Director of Regional Marketing

Company: Vercel

Location: USA

Posted Sep 27, 2024

Vercel is a company that provides a frontend cloud platform for building and scaling web applications. The company is looking for a Director of Field and Regional Marketing to develop and execute comprehensive marketing strategies for the AMER, EMEA, and APAC regions.

VP of Design

Company: Mercury

Location: USA

Posted Sep 27, 2024

Mercury is looking for a design leader to grow their team and shape the company's vision for excellent banking experiences. The role involves balancing leadership, strategy, product design, brand design, and team management, with a focus on driving design thinking into strategic planning and decision-making processes.

Billing Representative

Company: Newsela

Location: USA

Posted Sep 27, 2024

The job posting is for a Billing Representative position at Newsela, a fast-growing tech company in K12 education. The role involves processing client invoices, ensuring accuracy and timeliness, and providing excellent customer service. The ideal candidate has 2+ years of related experience, excellent communication skills, and proficiency in Excel.

Director of Vercel Academy

Company: Vercel

Location: USA

Posted Sep 27, 2024

Vercel is seeking a Director of Academy to develop educational resources and certifications for customers, partners, and employees. The role involves creating and delivering tailored syllabi and course content for various levels of expertise.

Senior Sales Compensation Manager

Company: Vercel

Location: USA

Posted Sep 27, 2024

Vercel is looking for an experienced Sales Compensation Manager to join their Revenue Operations team. The role involves developing and maintaining variable compensation plans, ensuring accurate and timely commission payouts, and providing performance insights to drive sales team performance.

Senior Sales Operations Manager

Company: Vercel

Location: USA

Posted Sep 27, 2024

Vercel is a company that provides a frontend cloud platform for building and scaling web applications. They are seeking a Senior Sales Operations Manager to join their Revenue Operations team, who will play a critical role in optimizing sales processes and systems, driving revenue growth, and ensuring the efficiency of their Sales teams.

Senior Product Designer

Company: Vercel

Location: USA

Posted Sep 27, 2024

Vercel is looking for a Senior Product Design to join the team. The role involves working across the entire product, talking to customers, and creating thoughtful solutions. The company values passion for design, collaboration, and delivering customer delight.

Senior Unity Engineer (PC & Mobile)

Company: Demiurge Studios

Location: USA

Posted Sep 27, 2024

Demiurge Studios is a game development company that is looking for outstanding engineers to join their team. They offer a collaborative culture, flexible work environment, and a variety of benefits. The company is committed to diversity, equity, and inclusion and provides accommodations for individuals with disabilities.

Customer Success Manager - Digital

Company: Vercel

Location: USA

Posted Sep 27, 2024

Vercel is looking for a Digital Customer Success Manager to provide exceptional experience to their Enterprise customers. The role involves managing post-sales activities, maintaining product knowledge, and developing engagement strategies.

Senior Customer Success Engineer

Company: Vercel

Location: USA

Posted Sep 27, 2024

Vercel is hiring a Senior Customer Success Engineer to work remotely on the US West Coast. The role involves resolving customer concerns, creating internal tooling, and engineering solutions to improve the customer experience. The ideal candidate has frontend development experience, excellent communication skills, and a passion for delivering a customer experience second to none.

Commercial Account Executive

Company: CoderPad

Location: USA

Posted Sep 27, 2024

CoderPad is a company that aims to create a more inclusive and strong tech community by improving the technical interviewing experience. They are looking for a Commercial Account Executive to join their team, who will engage with key stakeholders and drive the CoderPad value proposition. The company offers a range of benefits, including competitive salaries, stock options, and a remote-friendly environment.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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