Customer Service Jobs in USA

Positions 485,954 Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Test Analyst

Company: PTP

Location: USA

Posted Dec 07, 2025

The text describes a job posting for a Test Analyst role at a fast-growing system integrator. It outlines responsibilities including designing CX solutions, executing web application tests, and managing test automation. Required skills include experience with testing tools, SQL, and strong communication abilities. Desired skills involve government testing experience and specific ALM tools.

Sr. SOAR Engineer - Splunk SOAR/Phantom

Company: Optiv

Location: USA

Posted Dec 07, 2025

The job posting is for a Senior Security Orchestration Automation and Response (SOAR) Engineer to join a managed services team. The role involves designing, developing, and deploying SOAR solutions to automate security operations tasks and workflows. The ideal candidate should have 6+ years of related work experience, 4+ years of technical architecture experience with SIEM and SOAR, and strong understanding of networking, operating systems, security technologies, and application programming/scripting languages.

Threat Analyst - 3rd Shift

Company: Optiv

Location: USA

Posted Dec 07, 2025

This job posting describes a remote Threat Analyst position requiring experience in information security, shift flexibility, and expertise with security tools. The role involves monitoring threats, analyzing incidents, and collaborating with teams. The company emphasizes diversity, work-life balance, and professional development opportunities while outlining specific technical qualifications and responsibilities.

Strategy and Operations Manager

Company: D-Wave Quantum

Location: USA

Posted Dec 07, 2025

DWave is seeking a highly organized and analytical Strategy and Operations Manager to lead the next phase of operational maturity and scale their global Customer Solutions department. The role involves developing and operationalizing processes, tools, and methodologies to support the team's growth, serving as the business owner for systems and tools supporting Professional Services and Technical Account Management teams, and optimizing processes to streamline operations and enable data-driven insights.

Senior UX Designer

Company: labcorp

Location: USA

Posted Dec 07, 2025

The position involves working with design and product teams to create customer experiences that drive business impact. Responsibilities include designing digital products, collaborating with teams, interpreting data, conducting user research, creating wireframes and prototypes, and implementing UI solutions. The role requires a bachelor's degree, 5 years of UX/UI design experience, a strong portfolio, and proficiency in UX tools.

Sr Support Engineer

Company: n8n

Location: USA

Posted Dec 07, 2025

n8n is an open-source workflow orchestration platform that empowers technical teams to automate faster and smarter using a combination of code and no-code. The company has grown significantly since its founding in 2019, building a diverse team, cultivating a large community, and raising substantial funding. n8n is now looking for a Senior Support Engineer in North America to provide best-in-class support to users and contribute to building a top-notch support team.

Product Manager – AI Solutions

Company: Unified

Location: USA

Posted Dec 07, 2025

The company is transforming into a modern media platform with AI-driven solutions, seeking a Product Manager to lead innovation and enhance advertiser outcomes through data-driven tools and cross-functional collaboration.

Senior Manager - Accounts Receivable

Company: Aurora Solar

Location: USA

Posted Dec 07, 2025

Aurora Solar is a company on a mission to create a future of solar for all. They offer award-winning software that empowers solar professionals to design, sell, and install residential and commercial solar arrays accurately and at scale. The company has been recognized for its remote work culture and commitment to being a green business. The Accounts Receivable team ensures timely and accurate customer billing, cash application, and collections to support the company's financial health.

Customer Accounting Specialist (Accounts Receivable)

Company: First Advantage

Location: USA

Posted Dec 07, 2025

First Advantage is a leading provider of mission-critical background screening solutions, fostering a global inclusive workforce that values diversity, respect, integrity, and fairness. The company is currently seeking a Customer Accounting Accounts Receivable Specialist to reduce past due balances, maintain customer-centric focus, and provide exceptional customer service.

(Inside Sales) Licensing Manager

Company: ASCAP

Location: USA

Posted Dec 07, 2025

ASCAP is a nonprofit membership association representing over one million songwriters, composers, and music publishers. It licenses music to businesses, collects fees, and distributes royalties to its members. ASCAP advocates for music creators' rights and provides resources to support their careers.

Senior Manager - Client Strategy

Company: New Engen

Location: USA

Posted Dec 07, 2025

New Engen is a digital marketing agency focused on helping brands grow through strategic, collaborative solutions. They offer a range of services and perks, seeking a Senior Manager Client Strategy to drive innovation and client partnerships in a flexible, remote-friendly environment.

Site Reliability Engineer - AI Development

Company: Insight

Location: USA

Posted Dec 07, 2025

The job posting is for a Site Reliability Engineer (SRE) role at Insight, a Fortune 500 company. The role involves ensuring the stability, performance, and scalability of their AI agent tool. The company offers a flexible remote work policy, competitive compensation, and a focus on employee well-being and career growth.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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