Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

FP&A Manager - Sales

Company: Webflow

Location: USA

Posted Jul 23, 2024

Webflow is a leading visual development platform that enables people to build websites visually, saving engineering time. They are looking for a FPampA Manager specializing in Sales and gotomarket GTM support. The role involves providing financial guidance to drive revenue growth and optimize business performance.

Senior Software Engineer (Ruby on Rails)

Company: PayNearMe

Location: USA

Posted Jul 23, 2024

PayNearMe is a company that develops technology to facilitate customer payment experiences. They are looking to add a senior software engineer to their team and offer a range of benefits.

Backend Engineer - Gitaly: Cluster

Company: GitLab

Location: USA

Posted Jul 23, 2024

GitLab is a DevSecOps platform that empowers organizations to deliver software faster and more efficiently. The company values independence and self-organization, and is looking for a Senior Backend Engineer to work on its product, including the open source version, enterprise editions, and GitLab.com service.

Product Manager - API and Integrations

Company: Masabi

Location: USA

Posted Jul 23, 2024

Masabi is a company that is driving the fare payment revolution, powering journeys of millions worldwide. They are looking for a Product Manager to join their team and develop and deliver their product roadmap for integrated fare collection solutions.

Customer Success Manager

Company: Clipboard Health

Location: USA

Posted Jul 23, 2024

The job description is for a Customer Success Manager at Clipboard Health, requiring strong communication and problem-solving skills. The role involves building relationships with healthcare facilities, resolving issues, and providing excellent customer service.

Head of Security Research

Company: Cobalt

Location: USA

Posted Jul 23, 2024

The Head of Security Research role provides technical security direction and thought leadership to multiple cross-functional groups at Cobalt. The individual will lead the effort to continuously evolve methodologies and practices to deliver world-class offensive security services.

Senior Software Engineer (Backend) - Core Commerce

Company: Recharge Payments

Location: USA

Posted Jul 23, 2024

The job posting is looking for a full-stack engineer with experience in cloud computing, Python, and JavaScript to work on building high-impact products for development teams. The company values collaboration, rapid prototyping, and continuous improvement.

Senior Product Manager

Company: Contrast Security

Location: USA

Posted Jul 23, 2024

Contrast Security is a leading provider of security technology that enables software applications to protect themselves against cyberattacks. The company is recognized for its innovation in Runtime Security and is committed to building a diverse and inclusive workforce.

Director of Reconciliation Strategy

Company: Zepz

Location: USA

Posted Jul 23, 2024

Zepz is looking for a leader to run their Financial Reconciliation Team. The team will focus on automating financial reconciliations, improving processes, and collaborating with stakeholders. The ideal candidate has experience in financial accounting, is data-driven, and has a product mindset.

Field Supervisor

Company: Getlabs

Location: USA

Posted Jul 23, 2024

Getlabs is a high-growth stage startup seeking a full-time Field Supervisor to oversee the quality of territories, patient operations, and team of hourly phlebotomists. The role requires strong communication skills, phlebotomy certification, and a proven track record in providing exceptional customer service.

Cyber Security Engineering Lead

Company: Mission Lane

Location: USA

Posted Jul 23, 2024

Mission Lane is a fintech company that aims to provide fair and clear credit to everyone. They believe in creating a relationship where everybody wins and are looking for talented individuals to join their team. The company is committed to diversity and inclusion and offers a comprehensive benefits plan.

Sr. Privacy Manager

Company: Vonage

Location: USA

Posted Jul 23, 2024

The job posting is for a Senior Privacy Manager to lead Vonage's privacy efforts, ensuring compliance with privacy laws and regulations, developing policies and procedures, and identifying strategic opportunities.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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