Customer Service Jobs in USA

485,954 open positions · Updated daily

Looking for Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the USA area.

Director of Email & Website

Company: Code.org

Location: USA

Posted Jul 23, 2024

Codeorg is seeking a Director of Email and Website to oversee email marketing strategy and manage the website. The ideal candidate will have a strong background in digital marketing and web analytics, and will enhance user engagement, optimize email campaigns, and effectively manage website content to support the mission and drive growth.

Quality Assurance Analyst I

Company: Reserv

Location: USA

Posted Jul 23, 2024

Reserv is an insurtech company that is creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. They are looking for a Quality Assurance Analyst to ensure the quality of claims processing and improve the overall claims process.

Solutions Engineer

Company: Neon

Location: USA

Posted Jul 23, 2024

Neon is a multicloud serverless Postgres service that is designed to make Postgres developers more productive in the cloud. The company is looking for a Solutions Engineer to join their team and work on developing solutions to customer problems in the application deployment space.

Director - Sales Enablement

Company: Dropbox

Location: USA

Posted Jul 23, 2024

The role description is for a Director of Sales Enablement at Dropbox, responsible for leading a team to empower the global sales and channel organization. The role involves developing and executing a comprehensive sales enablement strategy, designing training programs, and overseeing the creation of training materials.

Director - Data Science & Experimentation

Company: Scribd

Location: USA

Posted Jul 23, 2024

Scribd is looking for a Director of Data Science and Experimentation to lead cross-functional efforts and create customer segmentations. The role requires a strong understanding of customer needs and wants, and the ability to deliver high-impact presentations to senior management.

Territory Account Director (SoCal)

Company: phData

Location: USA

Posted Jul 23, 2024

phData is a remote-first company that offers a casual and award-winning work environment. The Territory Account Director role involves scaling the business, building relationships with key accounts and partners, and navigating complex sales cycles.

Staff Software Engineer - Advertising (Full Stack, Front-End Focused)

Company: Scribd

Location: USA

Posted Jul 23, 2024

Scribd is looking for a Staff Software Engineer to lead their AdTech efforts, focusing on JavaScript with React and Prebidjs. The role involves driving innovative advertising technology solutions, mentoring a team, and demonstrating a deep passion for AdTech experiments.

Android Engineer - Music

Company: Spotify

Location: USA

Posted Jul 23, 2024

Spotify is looking for experienced Android engineers to join their team and help build an application that allows artists to engage with their fans. The role involves implementing new features, improving performance, and building user interfaces. The company offers a range of benefits and is an equal opportunity employer.

Senior Product Manager - Clinical Core

Company: Curai

Location: USA

Posted Jul 23, 2024

Curai Health is a mission-driven startup that aims to improve access to care at scale through AI-powered virtual clinics. They are looking for a Product Manager to lead their Clinical Core and Practice Management pods, responsible for developing a custom-built provider-facing platform.

Manager - Ecosystem Strategy & Analytics

Company: GitLab

Location: USA

Posted Jul 23, 2024

The job posting is for a Manager Ecosystem Strategy & Analytics role at GitLab, responsible for developing and executing the Global Partner Ecosystem Strategy, partnering with the Global Ecosystem Team, and analyzing and presenting recommendations to Ecosystem Leadership.

Principal Data Engineer

Company: hims & hers

Location: USA

Posted Jul 23, 2024

The job posting is looking for an experienced Principal Data Engineer to join the Data Platform Engineering team. The team is responsible for enabling business operations by providing a platform with a rich set of data and tools. The role requires technical leadership, collaboration with stakeholders, and expertise in designing data platforms and data architecture.

Global Labeling Lead Consultant

Company: ClinChoice

Location: USA

Posted Jul 23, 2024

ClinChoice is a global full-service CRO searching for a Global Labeling Lead Consultant with a remote option in the US. The role involves providing strategic support and leadership to the labeling team, ensuring compliance with regulatory requirements, and delivering high-quality labeling solutions to clients.

Frequently Asked Questions

What are the typical salary ranges for Customer Service roles by seniority level?
Entry‑level agents earn between $35,000 and $48,000 annually, reflecting base pay plus a small performance bonus. Mid‑level support specialists or junior Customer Success Managers command $48,000 to $65,000, with overtime and customer‑centric incentives. Senior reps, team leads, or Customer Success Managers earn $65,000 to $95,000, often receiving profit‑sharing or equity in high‑growth SaaS firms.
What skills and certifications are most valuable for Customer Service professionals?
Proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk ticketing; knowledge of API integrations; strong analytical skills using Jira Service Management or HubSpot; certification such as Zendesk Support Administrator, Salesforce Certified Service Cloud Consultant, or CompTIA IT Fundamentals. Customer Success Manager (CSM) certification and Six Sigma Green Belt are highly regarded in enterprise environments.
Are Customer Service positions available for remote work?
Yes, over 60% of the 1,765 listings support fully remote or hybrid models, especially for ticket‑based roles and technical support. Remote positions often require a dedicated workspace, 24/7 shift flexibility, and mastery of video‑chat platforms like Teams or Zoom.
What career progression paths exist within Customer Service?
Typical trajectories start with Frontline Support Rep, advance to Senior Rep or Escalation Specialist, then to Team Lead or Shift Manager, followed by Customer Success Manager, and eventually to Director of Customer Experience or VP of Customer Success in large tech firms.
What are the current industry trends impacting Customer Service?
AI‑driven self‑service portals, proactive chatbots that reduce ticket volume; omnichannel analytics that merge email, chat, and social media; real‑time sentiment scoring; voice analytics for call quality; data‑driven CSAT dashboards; and a shift toward remote‑first teams supported by collaboration tools like Slack and Microsoft Teams.

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