Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senior Staff, Operational Engineering Manager - Workday & Finance Technologies (REMOTE)

Company: GEICO

Location: Washington DC

Posted Jan 28, 2025

GEICO is seeking an experienced Technical Product Program Manager with a passion for managing complex programs across multiple departments and teams. The Senior Staff Operational Engineering Manager for Workday & Finance Technologies will be responsible for planning, prioritizing, and leading implementations within the Finance Technology domain. The ideal candidate will have deep expertise in applying project management skills and strong Finance business knowledge. The role involves partnering with the project sponsor, delivery team, and stakeholders to deliver quality solutions on time and within budget. The candidate must have strong program and project management skills, deep Finance domain expertise, and experience with industry-leading ERP solutions. The position offers a competitive salary range of $130,000 to $260,000 annually, along with comprehensive benefits and a positive work environment.

Senior Engineer - Workday Financials (REMOTE)

Company: GEICO

Location: Washington DC

Posted Jan 28, 2025

GEICO is offering a Senior Engineer position to build and design Workday Financial Integrations, driving the company's transformation to a tech-focused organization. The role involves managing system integrations, providing support for inbound and outbound integrations, and collaborating across functions. The ideal candidate should have extensive experience with Workday Financials, PRISM, and Accounting Center, along with strong technical skills in Web Services, APIs, XML, and XSLT. The position offers a competitive salary range, comprehensive benefits, and opportunities for professional growth and mentoring.

Supervisor, Tea Around Town

Company: TopView Group

Location: Washington DC

Posted Jan 28, 2025

TopView Global, a company powered by in-house technology, offers unique experiences by land and sea worldwide and develops top-notch software solutions for adventure seekers and experience managers. They operate in several major cities and plan to expand globally. The company is seeking ambitious professionals to join their result-driven, agile, and competitive team. The Supervisor role involves coordinating schedules, managing catering, ensuring high standards, and providing coaching. Requirements include 1 year of leadership experience in the restaurant industry, strong time management skills, excellent customer service, and the ability to work in a fast-paced environment. Benefits include health, vision, and dental insurance, as well as PTO.

VP, MF Operational Risk Management (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 28, 2025

Fannie Mae is seeking a VP of MF Operational Risk Management with 15+ years of experience in risk management, preferably within first or second-line operational risk. The role involves setting the strategy and vision for operational risk management, leading operational compliance, managing a team, and ensuring alignment with divisional strategic priorities. The successful candidate will have strong skills in risk assessment, business insight, relationship management, influencing, governance and compliance, communication, and leadership.

Senior Associate, Strategy and Build – GDI Americas

Company: The Global Development Incubator

Location: Washington DC

Posted Jan 28, 2025

Global Development Incubator (GDI) is seeking a Senior Associate to join their team. The role involves working closely with social leaders, innovators, and entrepreneurs to address global challenges. The Senior Associate will support strategy development, conduct research, and manage projects. They will also engage in donor relations and contribute to GDI's broader knowledge management. The ideal candidate should have an undergraduate degree, 5+ years of related experience, strong analytical skills, and excellent communication abilities.

Federal Regional Sales Director - FSI (Remote, DMV)

Company: Dynatrace

Location: Washington DC

Posted Jan 28, 2025

The job posting is for a sales role at Dynatrace, a leader in unified observability and security. The role involves developing a sales team, cultivating a sustainable product sales pipeline, monitoring competitors, and creating GTM plans. The ideal candidate should have a minimum of 5 years of enterprise software sales experience, preferably with sales management experience. Dynatrace offers competitive compensation, unlimited personal time off, an employee stock purchase plan, and a reward system. The company works with major cloud providers and uses cutting-edge technologies. Over 50 of the Fortune 100 companies are current customers.

Senior Detection Operations Engineer

Company: Rapid7

Location: Washington DC

Posted Jan 28, 2025

Rapid7's Threat Intelligence & Detection Engineering (TIDE) team is seeking a Senior Detection Operations Engineer to serve as the primary technical escalation point for the Detection Operations Team. The role involves evaluating and improving the current InsightIDR detection library, collaborating with SOC Analysts, Data Science team, IR Consultants, and security researchers, conducting research on attacker behaviors, and utilizing expert level skills in multiple security domains to build rules that detect or prevent threats. The ideal candidate should have 5+ years of experience as a SOC Analyst, Incident Responder, or cyber threat intelligence researcher, experience with threat intelligence platforms, and proficiency in writing detections using various frameworks. Rapid7 is committed to creating a secure digital world and fostering a dynamic workplace where everyone can have a fulfilling career.

Senior Accountant

Company: Crowell & Moring

Location: Washington DC

Posted Jan 28, 2025

Crowell & Moring LLP, an international law firm, is seeking a Senior Accountant for a highly visible role. The position involves managing critical accounting responsibilities, including cash and banking activities, fixed assets reconciliations, financial statement preparation, and financial analysis. The Senior Accountant will work closely with Finance leaders and internal departments across global offices. Key responsibilities include participating in the month-end close process, preparing and reviewing financial statements, supervising daily cash accounting, and acting as the main Finance point of contact for leases and construction projects. The ideal candidate should have a Bachelor's Degree in Accounting or Finance, a CPA designation is preferred, and a minimum of four years of increasingly responsible experience in public accounting, a blue-chip corporate environment, or a professional services firm. The firm offers a competitive compensation and comprehensive benefits package.

Portfolio Manager

Company: Corner Alliance

Location: Washington DC

Posted Jan 28, 2025

Corner Alliance, a growing consulting firm, is seeking experienced Portfolio Managers for roles in IT Automation, Data Analysis, Program Optimization, and Grants Management. The role involves leading a team of project managers and 50 employees, managing client relationships, ensuring quality assurance, and providing strategic guidance. The company offers a competitive benefits package and a commitment to diversity and inclusivity. US citizenship and clearance are required.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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