Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Technical Consultant

Company: SUSE

Location: Washington, DC

Posted Jan 24, 2025

CDL Class A Driver

Company: Coca-Cola

Location: Washington, DC

Posted Jan 24, 2025

Engineer III, Data Engineering

Company: Samsung Electronics America

Location: Washington, DC

Posted Jan 24, 2025

The job posting is for a role that involves designing and developing scalable data stores and frameworks with sub-second query latency on highly multidimensional data. The role requires providing engineering solutions for large scale data flows, building real-time streaming pipelines, and delivering products with top-notch quality in a fast-paced environment. The ideal candidate should have a Master's degree in a relevant field or a Bachelor's degree with extensive experience, along with proficiency in Apache Spark, SQL, AWS Glue/Lambda, and AWS as an infrastructure service. The company, Samsung, values diversity and inclusivity, and is committed to providing equal employment opportunities.

Senior Operations Associate

Company: Indivisible Project

Location: Washington DC

Posted Jan 24, 2025

The Senior Operations Associate supports remote and office operations, including office management, contracts, legal finance, events, and basic IT. They work independently and collaboratively, demonstrating strong communication, problem-solving, and organizational skills. Responsibilities include managing travel and operations systems, coordinating DC operations, planning events, managing correspondence, and leading knowledge management. They also handle IT and software management, contracts management and finance, and contribute to organizational culture. Required qualifications include experience in an administrative role, process optimization, communication, interpersonal skills, analytical skills, time management, organizational skills, and troubleshooting. Desired qualifications include inventory management experience, project management, system operation experience, and contract management experience.

IT Project Manager

Company: Trimble

Location: Fort Washington, PA

Posted Jan 24, 2025

Transporeon, a Trimble Company, is seeking a Software Engineering professional with Java coding skills and XML configuration experience. The ideal candidate should have at least two years of IT experience, preferably in logistics, transportation, or freight. They should be able to create project plans, design workshops, and understand customer needs. The role involves solution design, project planning, coordinating technical teams, and ensuring smooth transitions post-go-live. Transporeon values diversity and inclusiveness, offering competitive compensation and benefits. The company is an equal opportunity employer, committed to providing reasonable accommodations for individuals with disabilities and sincerely held religious beliefs.

Federal - Full Stack Developer

Company: Accenture

Location: Washington, DC

Posted Jan 24, 2025

Accenture Federal Services is seeking a Full Stack Developer for a remote position. The role involves developing and supporting containerized microservices within a Kubernetes cluster, Java development of microservices, creative problem solving, and mentoring team members. The ideal candidate should have a BS Degree, minimum 9 years of prior relevant experience, and strong development experience with Java Spring based microservices, Angular, REST API's, SQL and noSQL databases, Containerization (Docker), Container Orchestration (Kubernetes), and JUnit. Bonus points for exposure to Skaffold, AWS, Linux, scripting, CI/CD automation, and automated unit and integration testing.

Airborne Cryptologic Language Analyst

Company:

Location: Washington, UT

Posted Jan 24, 2025

Airborne Cryptologic Language Analysts are crucial in translating intelligence communications during flight, providing threat warnings and actionable intelligence. They require fluency in foreign languages, successful completion of various courses, and meet specific physical and health standards. High school seniors or diploma holders can apply, with non-graduates needing a minimum AFQT Test score of 65.

Travel Nurse RN - PACU - Post Anesthesia Care - $2,561 per week

Company: Aureus Medical Group - Nursing

Location: Renton, Washington

Posted Jan 24, 2025

Aureus Medical Group is seeking a travel nurse RN for a PACU - Post Anesthesia Care position in Renton, Washington. The job is a 16-week contract, 36 hours per week on night shifts. The estimated weekly income is between $2441.00-$2561.00, including a non-taxable stipend of $1761.00. The position requires a Washington state RN license, CPR/BLS, and ACLS certifications. Aureus Medical Group offers outstanding benefits, personalized service, and a wide range of travel nursing opportunities across the country.

Global Satellite Policy Advisor (Africa)

Company: SpaceX

Location: Washington, DC

Posted Jan 24, 2025

SpaceX, a company founded on the belief in human exploration of the stars, is actively developing technologies to enable human life on Mars. The company is seeking a Global Satellite Policy Advisor (Africa) for Starlink, a project aiming to provide high-speed broadband globally. The role involves advising on legal and policy advocacy to ensure regulations support the provision of this service. Responsibilities include developing and advocating for broadband and spectrum policies, representing SpaceX before African agencies, drafting advocacy pieces, and providing strategic regulatory advice. Basic qualifications include a bachelor's degree and 3+ years of experience with African governmental agencies and policies. Preferred skills include knowledge of telecommunications policy, business, and regulatory issues in Africa, and understanding of broadband, ISP, and satellite industry practices.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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