Customer Service Jobs in Washington DC

81,788 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Pharmacy Intern

Company: CVS Health

Location: Washington, DC

Posted Jan 21, 2025

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Head of Intellectual Property Operations - USDS

Company: TikTok

Location: Washington, DC

Posted Jan 21, 2025

TikTok, a leading platform for short-form mobile videos, emphasizes its commitment to U.S. data security through its subsidiary, U.S. Data Security (USDS). USDS focuses on data protection, content assurance, and user safety. The Intellectual Property Operations team within USDS manages IP-related matters, ensuring compliance with U.S. and global regulations. The Head of IP Operations will lead this team, handling trademark, copyright, and impersonation requests, while fostering a high-performing environment and operational excellence.

Sr. BISO - Cloud

Company: Merrill

Location: Washington, DC

Posted Jan 21, 2025

Finance Operational Risk - Risk Management - Lead Associate (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 21, 2025

Fannie Mae is seeking a Finance Operational Risk - Risk Management - Lead Associate. The role involves providing expert advice on assessing and identifying potential risks, overseeing operational effectiveness, and ensuring compliance with laws and regulations. The successful candidate will act as a knowledge source, coach junior staff, and manage projects. They will also partner with Finance Business Partners on issue management and conduct RCSA/Risk Assessment Execution for Finance processes. Minimum requirements include 4 years of related experience in accounting, audit, risk assessment, risk management, or internal control, strong communication skills, and project management abilities. A Bachelor's degree in business administration, accounting, finance, information systems, or computer science is preferred. Fannie Mae offers a competitive salary and comprehensive benefits package.

Emergency Medicine Physician

Company: Sound Physicians

Location: Moses Lake, Washington

Posted Jan 21, 2025

Samaritan Healthcare in Moses Lake, Washington is seeking an Emergency Medicine Physician. The role offers professional growth, collaboration with a diverse team, and a strong commitment to community care. The position provides flexible scheduling, a minimum base yearly compensation of $396k, and a $50k commencement bonus. Moses Lake, known for its natural beauty and small-town charm, offers a blend of work and outdoor life.

Consultative Liaison Psychiatry in Seattle

Company: RM Medical Search

Location: Seattle, Washington

Posted Jan 21, 2025

An award-winning hospital in Seattle, Washington is seeking two Consultative/Liaison Psychiatrists - one as staff and one as Section Head. The Section Head position requires fellowship training and board certification in Psychiatric Consultative-Liaison or Psychiatric Psychosomatic Medicine with Added Qualifications ABPN. Both roles involve collaborating with various health professionals in a team-based environment. The hospital offers competitive compensation, comprehensive benefits, and no state income tax. Seattle provides a blend of urban amenities and outdoor activities.

Senior Director, Head of Policy and Regulatory Communications

Company: General Motors

Location: Washington, DC

Posted Jan 21, 2025

General Motors is seeking a strategic communications professional to lead Policy & Regulatory Communications. The role involves crafting narratives to support GM's public policy goals, serving as a spokesperson, and managing a team. The ideal candidate should have 10+ years of comms experience, including policy communications, strong media relations, and people management skills. They should be politically astute, have excellent judgment, and preferably have industry experience. The role is based in the DC office, with a requirement to report there three times a week.

Nurse Practitioner - HouseCalls DC - Washington DC

Company: UnitedHealth Group

Location: Washington, DC

Posted Jan 21, 2025

Optum is hiring a Nurse Practitioner for its HouseCalls team in Washington, DC. The role involves conducting in-home assessments, performing evidence-based practice screenings, and educating members on health topics. The position offers flexible scheduling, no on-call duties, and a chance to improve patient lives. The salary range is $89,800 to $176,700 annually. Optum promotes a drug-free workplace and offers comprehensive benefits.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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