Customer Service Jobs in Washington DC

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Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

RVP of Marketing Cloud Sales, SNS

Company: Salesforce

Location: Washington, DC

Posted Jan 21, 2025

Salesforce, a leading CRM company, is seeking a Regional Vice President for its subsidiary, Salesforce National Security (SNS), focusing on the US Intelligence Community and US National Security market. The role involves leading a team of account executives, generating new business, and managing client relationships. The ideal candidate should have proven experience in sales leadership, particularly in the public sector, with excellent presentation, negotiation, and coaching skills. A U.S. citizenship and Top Secret security clearance are mandatory.

Analyst

Company: Thomson Reuters

Location: Washington, DC

Posted Jan 21, 2025

Thomson Reuters Special Services (TRSS) is seeking an Analyst with 3+ years of research and analysis experience. The role involves performing due diligence assessments, threat management reports, and providing on-site client support. The Analyst will leverage openly available data and proprietary holdings to develop insightful products. Key responsibilities include providing well-researched analysis, engaging with project teams and clients, and demonstrating personal accountability. TRSS offers a competitive benefits package, flexible work model, and opportunities for professional growth. U.S. Citizenship is essential due to the nature of the work and required security clearance.

Regional Clinical Nutrition Manager - MD, VA, PA + Travel

Company: Aramark

Location: Washington, DC

Posted Jan 21, 2025

The Clinical Nutrition Manager II position involves planning, coordinating, and managing resident nutrition care activities. This role requires at least 5 years of clinical dietitian experience and 3 or more years of supervisory experience. Key responsibilities include developing cost-effective nutrition programs, coordinating clinical activities, determining staffing levels, and establishing policies for optimal nutrition care. The position is remote, based in MD, VA, or PA, and requires up to 65% travel. The salary range is $90,000.00 to $98,000.00, with potential for additional compensation. Aramark offers comprehensive benefits including medical, dental, vision, retirement savings plans, and paid days off.

Strategy Writer/Editor Consultant

Company: Deloitte

Location: Washington, DC

Posted Jan 21, 2025

Deloitte's US Delivery Centers, growing since 2014, are seeking a passionate, experienced strategy professional for their Strategy practice. The role involves serving as a trusted advisor, collaborating with clients to make data-driven choices, and driving growth and enterprise value. Requirements include a Master's or Bachelor's degree in a relevant field, with 5-7 years of experience in strategic planning, policy analysis, and executive support. The position is based in the Washington, DC Metro area, with client site visits 3 days a week. The wage range is $93,225 - $155,375, with potential for a discretionary annual incentive. Deloitte values a diverse, equitable, and inclusive culture, offering professional development opportunities and a broad range of benefits.

Enterprise Expansion Account Executive - (Remote - DMV)

Company: Dynatrace

Location: Washington DC

Posted Jan 21, 2025

Dynatrace is seeking an Enterprise Expansion Account Executive to drive sales growth through targeted acquisition and expansion efforts across various industry segments. The role involves overseeing 7-10 existing customer accounts, nurturing relationships, and expanding partnerships. The candidate will also engage with 5-8 potential customers, introducing them to Dynatrace's offerings. Successful conversion of prospects will lead to maintaining accounts and exploring opportunities for upselling and cross-selling solutions. The role requires a minimum of one year of experience in closing enterprise software sales and a HS diploma or GED. Preferred qualifications include a successful track record in enterprise software sales, managing sales cycles within complex organizations, and proven experience in acquiring new business.

Cedar Hill Regional Medical Center, GW Health (APP)

Company: The George Washington Medical Faculty Associates

Location: Washington, District of Columbia

Posted Jan 21, 2025

Cedar Hill Regional Medical Center, set to open in early 2025, is seeking Advanced Practice Providers in various specialties. This new hospital in Southeast DC aims to serve Wards 7 and 8, offering accessible, high-quality healthcare. The hospital will feature 136 beds, a trauma center, emergency departments, maternal health services, and more. Essential duties include patient evaluation, history and physical examinations, prescription writing, and patient education. Minimum qualifications include a Master's degree and relevant certifications. The role involves long periods of standing and occasional heavy lifting.

Food Service Director

Company: Aramark

Location: Washington, DC

Posted Jan 21, 2025

The Food Service Director at Aramark is responsible for managing food services across the entire campus, developing strategic operations plans, and ensuring food safety and sanitation standards. The role involves menu planning, budgeting, and supervising staff. Benefits include comprehensive health, dental, vision, and retirement plans, with a salary range of 90k-100k. Qualifications include a bachelor's degree, at least 2-3 years of management experience, and previous food service experience. Aramark values diversity and equal employment opportunities.

Associate General Counsel, AI

Company: Meta

Location: Washington, DC

Posted Jan 21, 2025

Meta is hiring an experienced attorney to join their AI legal team. The role involves serving as a subject matter expert on AI-related legal issues, advising product and business teams, and responding to regulatory inquiries. The ideal candidate should have a strong understanding of AI and data ethics principles, along with experience in internet or technology law. They must be a clear communicator and have experience collaborating across functions. The position offers competitive compensation and benefits, and the candidate will join a growing team of lawyers addressing legal risks in emerging laws and policies.

Account Executive, Agentforce/Data Cloud - Public Sector & Nonprofit

Company: Salesforce

Location: Washington, DC

Posted Jan 21, 2025

Salesforce, a leading company in AI and CRM, is seeking Account Executives with a strong technical background for roles in Public Sector and/or Nonprofit. The ideal candidate will have 10+ years of enterprise sales experience, deep understanding of AI and machine learning, and expertise in modern cloud data platforms. They will drive revenue growth, foster client relationships, and showcase how Agentforce and Data Cloud solutions can transform customer engagement. The role requires excellent communication, negotiation skills, and the ability to translate technical solutions into business value.

RVP, Sales - Tableau (Federal)

Company: Salesforce

Location: Washington, DC

Posted Jan 21, 2025

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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