Customer Service Jobs in Washington DC

81,793 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Interdisciplinary General Engineer/Landscape Architect/Architect/Civil Engineer/Mechanical Engineer

Company: Department of the Interior - National Park Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The National Park Service is seeking a Project Manager for the management, maintenance, repair, and construction of facilities in the National Mall and Memorial Parks. The role involves overseeing projects from inception to completion, managing specific components in complex construction projects, and utilizing software like AutoCAD. The position requires U.S. citizenship, a background investigation, and a valid driver's license. Qualifications include a degree in engineering, landscape architecture, or architecture, or a combination of education and experience. At the GS-12 level, one year of specialized experience in managing civic infrastructure or building construction projects is required.

Government Affairs Senior Manager (Northeast US)

Company: PepsiCo

Location: Washington, DC

Posted Dec 21, 2024

PepsiCo, a global leader in beverages and convenient foods, is seeking a Public Policy and Government Affairs professional for a hybrid role in Washington, DC. The role involves managing policy and regulatory issues, developing strategies for the Northeast and Mid-Atlantic regions, and supporting statewide efforts in priority states. The successful candidate will manage PepsiCo's regulatory risk, provide strategic advisory, and lead external partnerships to advance global goals. The compensation range is between $114,700 - $192,100, with additional benefits.

Logistics Resources Specialist

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job announcement is for a position at the Architect of the Capitol, specifically in the Visitor Services Planning, Operations, and Evaluation Division. The role requires U.S. citizenship or permanent residency with citizenship intent, or allegiance to the U.S. The candidate must pass a drug test and meet OPM qualification requirements, including specialized experience and/or educational requirements. Specialized experience for GS-13 level includes creating standard operating procedures, participating in contract negotiations, serving as a point of contact for personnel and stakeholders, and initiating safety education activities.

INTERDISCIPLINARY ENVIRONMENTAL ENGINEER/PHYSICAL SCIENTIST

Company: Department of the Navy - Naval Facilities Engineering Systems Command

Location: Bangor, Washington Bangor, Washington

Posted Dec 21, 2024

This is a public notice flyer for anticipated vacancies. It outlines the application process, conditions of employment, and qualifications required. These include being a US Citizen, participating in direct deposit, passing E-Verify, and obtaining necessary clearances. The role may require travel and a valid driver's license. Qualifications vary by position, with some requiring a Professional Engineer license and specialized experience. Education requirements include a degree in a relevant field or equivalent experience. The position is covered by the Department of Defense Priority Placement Program.

Supervisory Executive Producer (Persian)

Company: Other Agencies and Independent Organizations - U.S. Agency for Global Media

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Persian News Network is seeking a Supervisory Executive Producer (TV) for overall production, program development, talent management, and day-to-day operations of Persian Television. The role involves personnel management, production program budgets, and native fluency in Persian and English. The position requires a year of specialized experience in production, program development, operations, personnel management, and budgets. It's a public trust position with a one-year probationary period and necessitates a background investigation. U.S. citizenship or nationality is mandatory, and male applicants born after 12/31/59 must be registered for the Selective Service.

Teller II- PT 20hr. (7th &I)

Company: TD Bank

Location: Washington, DC

Posted Dec 21, 2024

TD Securities is offering a Teller II position in Washington, DC with a pay range of $23.25 - $29.75 USD. The role involves delivering exceptional customer service, processing transactions, educating customers on products and services, and mentoring new tellers. TD is committed to fair compensation, growth opportunities, and skill development. The job requires high accuracy, strong communication skills, and adherence to security measures. High school diploma or GED, 1 year of teller experience preferred. The role involves sedentary work, operating office equipment, and responding to customer inquiries.

IT Specialist

Company: Department of Health and Human Services - Office of the Secretary of Health and Human Services

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting details the requirements and conditions for a position in the Department of Health and Human Services, specifically within the Office of the Assistant Secretary for Financial Resources (ASFR). The role is located in Washington, D.C. and requires successful completion of a background security investigation. E-Verify is mandatory for new hires. The position necessitates one year of specialized experience equivalent to the GS-13 level, including developing IT infrastructure plans, conducting IT studies, and providing technical guidance. Four key competencies are also required: Attention to Detail, Customer Service, Oral Communication, and Problem Solving. The role offers a comprehensive benefits package as part of a federal career.

Policy Advisor

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a Policy Advisor position in the Office of Investment Security (OIS) within the Office of International Affairs, U.S. Department of the Treasury. The role involves serving as a chair for the Committee on Foreign Investment in the United States (CFIUS), which reviews transactions involving foreign investment in the U.S. to ensure national security. Key requirements include U.S. citizenship, successful background investigation, and compliance with federal ethics laws. Specialized experience is required for GS-13, GS-12, and GS-11 levels, involving independent work with stakeholders, research, and policy recommendations. Alternative qualifications include a Ph.D. or equivalent doctoral degree, or a combination of experience and education. The position offers competitive salaries, bonuses, and a comprehensive benefits package, including health insurance, retirement programs, and flexible work schedules.

Administrative Assistant (FAP/CAP)

Company: Department of the Navy - Commander, Navy Installations

Location: Kitsap County, Washington Kitsap County, Washington

Posted Dec 21, 2024

The U.S. Navy is seeking a customer service representative for the Family Readiness Division. The position requires experience in handling high volumes of requests, knowledge of military organization and operations, and skill in English grammar and usage. The salary is dependent on experience and education, and selectees may be required to complete a probationary period.

Senior Attorney Advisor

Company: Other Agencies and Independent Organizations - U.S. International Trade Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The U.S. International Trade Commission, Office of Tariff Affairs & Trade Agreements, is seeking an Attorney Advisor (Admin Law). The role involves providing legal advice on customs, tariff, and international trade laws, focusing on nomenclature, trade agreements, and maintaining the Harmonized Tariff Schedule. Requirements include U.S. citizenship, a law degree from an ABA-accredited school, and current Bar membership. Applicants must have at least four years of relevant legal experience for GS-14 and five years for GS-15, including interpreting regulations, analyzing communications, and providing legal advice to government officials and the public.

MANAGEMENT AND PROGRAM ANALYST

Company: Other Agencies and Independent Organizations - Export-Import Bank of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job announcement details the requirements and conditions for a position at EXIM, a U.S. government agency. The role, classified as GS-11 or GS-12, necessitates specialized experience in analyzing financial markets data, conducting research, and preparing recommendations. Additional requirements include U.S. citizenship, a one-year probationary period, a national security Secret clearance, and potential drug testing. The position is also subject to Merit Promotion procedures and may be filled within 90 days of closing. Special considerations apply for current or former political appointees, veterans, and individuals with disabilities.

Custodial Worker - Unaccompanied Housing

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Dec 21, 2024

This job position is based at NAS Whidbey Island with Unaccompanied Housing. The role involves providing thorough and timely custodial services to the lodging operation. Key responsibilities include maintaining security, physical exertion, and clear communication. No educational requirement is specified, but relevant cleaning knowledge and a valid driver's license are necessary. The position may involve weekends, holidays, and rotating shifts. Salary is based on experience and education, with a probationary period of one year. Direct deposit is mandatory, and a drug-free workplace is required.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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