Customer Service Jobs in Washington DC

81,793 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Jr. Project Manager

Company: Seneca Holdings

Location: Washington DC

Posted Dec 22, 2024

Seneca Technologies is seeking a Junior Project Manager for a large GenAI program for their IRS customer. The role involves supporting stakeholders, coordinating tasks, monitoring project progress, and ensuring timelines and deliverables are met. The company offers competitive compensation and benefits, and values diversity, equity, and inclusion.

Insurance Sales Executive - Bethesda, MD, Pittsburgh, PA

Company: F.N.B. Corporation

Location: Washington DC

Posted Dec 21, 2024

This job posting is for a Sales Executive position in the INSA Business Unit. The incumbent is responsible for selling new business and renewing accounts, conducting sales activities, and building a pipeline of prospects. They must work collaboratively with Bank partners to identify financial service solutions for all customers. The position requires excellent project management, communication, organizational, analytical, and interpersonal skills. Applicants must be willing to use a personal computer and job-related software, and have a basic level of MS Word and intermediate level of MS Excel. Experience with ITI TAM and office systems is preferred. FNB Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.

Principal Scientist (Bioanalytical)

Company: Precision For Medicine

Location: Washington DC

Posted Dec 22, 2024

Precision Medicine Group is seeking a Principal Scientist for bioanalytical positions. The role involves supervising laboratory staff, leading bioanalysis and biomarker projects, and performing experiments independently. The company values strong backgrounds in various technology platforms, experience in handling different sample matrices, and excellent communication skills.

Business Development/Capture Analyst

Company: Cambridge International Systems Inc

Location: Washington DC

Posted Dec 22, 2024

Cambridge International Systems Inc is hiring a Business Development Capture Analyst to support identifying, researching, analyzing, qualifying, and leading opportunities through the Business Development BD lifecycle. The role involves monitoring research and analyzing established databases, coordinating with Government Contracting Offices and Program Offices, and supporting competitive assessments. The successful candidate will also draft capabilities assessments, communicate with clients and competitors, and support color team reviews. The position requires a Bachelor's Degree, previous Government contracting Business Development or Capture experience, and proficiency in Microsoft Office suite. The role involves occasional overnight travel and must comply with federal government vaccination mandates.

Front End Engineer

Company: Seneca Holdings

Location: Washington DC

Posted Dec 22, 2024

Seneca Technologies is seeking a Front End Engineer in the Washington DC metro region to support a large GenAI program for their IRS customer. The ideal candidate will have 3+ years of experience in FrontEnd Design, Front End UI/UX, and Low Code Platform Development, as well as experience with JavaScript, Flask, and ReactJS. The company is committed to building an inclusive work environment and provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, disability, marital status, genetic information, or any other protected class status.

Technical Senior Manager - ServiceNow Platform

Company: VERISIGN

Location: Washington DC

Posted Dec 22, 2024

Verisign is seeking a Technical Senior Manager with deep expertise in IT Service Management, ITSM, and IT Asset Management. The ideal candidate will have proven experience designing, implementing, and managing complex ServiceNow platform solutions. The role involves overall platform implementation, driving innovation, ensuring system optimization, and managing a technical team. The candidate should demonstrate strong leadership skills and the ability to guide technical teams and business stakeholders.

RN - ED - Part Time(24hrs) - Days

Company: Mercy

Location: Washington, Missouri

Posted Dec 22, 2024

Mercy Hospital Washington is offering a Part Time (24 hrs/wk) position for RNs in the Emergency Department with a generous Sign on Bonus up to $10,000. The department has a Nurse to patient ratio of generally 1:4 and offers a variety of illnesses and injuries to care for. Incentives include Stay Premium Program, Education Assistance, Loan Forgiveness, Tuition Reimbursement, comprehensive medical benefits, PTO/Vacation Time, and Employer-Matched Retirement Funds. Physical requirements include lifting 50 pounds, prolonged standing, and various bending and twisting movements.

Federal Account Manager - US Navy and Marine Corps

Company: GCyber

Location: Washington DC

Posted Dec 22, 2024

GCyber is seeking a driven and proactive Business Development Representative to support full lifecycle business development efforts within the US Navy and Marine Corps accounts. The ideal candidate will have 13 years of experience in DoD IT Services Business Development focusing on US Navy and Marine Corps accounts. The role involves opportunity identification and market research, opportunity capture, pipeline management and reporting, and other related tasks.

Acquisition Quality Specialist

Company: Hive Group LLC

Location: Washington DC

Posted Dec 22, 2024

Hive Group is a growing SDVOSB HUBZone small business seeking an experienced Acquisition Quality Specialist to join their team. The role involves conducting quality reviews, identifying best practices, and providing recommendations for standardized operations. The position requires a Bachelor's degree in Business Administration or Finance, minimum of 3 years in contract or project management, and minimum of 2 years with Federal Acquisition Regulations (FAR). The role is remote and Hive Group is an Equal Employment Opportunity and Affirmative Action employer.

Lab Support Technician - Full Time Evenings

Company: Mercy

Location: Washington, Missouri

Posted Dec 22, 2024

Mercy is a healthcare organization that values compassionate care and exceptional service. They offer careers that align with individual skills and heart, and have been recognized as a top workplace. The Lab Support Technician (LST I) role involves supporting laboratory functions, acquiring specimens, and ensuring HIPAA confidentiality. Mercy provides comprehensive benefits, including health coverage, PTO, tuition reimbursement, and retirement funds. They encourage applicants who are compassionate, professional, positive, and advocates for excellent care.

Windows Systems Architect with Automation

Company: CACI International Inc

Location: Washington DC

Posted Dec 22, 2024

This job posting is for a full-time, on-site position as a Windows Systems Architect with Automation at CACI. The role involves supporting the sponsors engineering branch, performing various duties such as installations, debugging, maintenance, upgrades, and general support for a light enterprise Microsoft Windows-based environment. The candidate should have experience with Active Directory, Windows Server, Workstation, and complimentary services and software. The role also requires applying sound engineering practices, good judgement, and technical skills to achieve short and long-term goals. The candidate should be a proactive self-starter with minimal supervision, capable of monitoring infrastructure, identifying and coordinating implementation changes, and providing end-user support and issue resolution.

Scientist (Bioanalytical)

Company: Precision For Medicine

Location: Washington DC

Posted Dec 22, 2024

Precision Medicine Group is seeking a Bioanalytical Scientist to manage staff and perform assays to support ongoing services and contract activities. The role involves designing and performing experiments, analyzing and presenting data, and supporting project development. The scientist will also assist in establishing and improving procedures, troubleshoot routine scientific issues, and maintain safe lab practices. They will work collaboratively with other technical teams and support new equipment operational qualifications and performance checks. The scientist will also assist with writing and publishing papers, and present completed work at scientific meetings and in publications.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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