Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Federal - Network Architect (Warehouse)

Company: Accenture

Location: Washington, DC

Posted Dec 20, 2024

Accenture Federal Services, based in Washington D.C., offers a unique approach to federal clients by combining commercial innovation and advanced technologies. They foster a diverse culture and inclusive thinking, enabling employees to transform ideas into practical solutions. The company is committed to diversity, inclusion, and equal employment opportunities. The Network Architect role involves designing a secure network architecture for a DoD distribution center modernization project, requiring 4+ years of relevant experience and client-facing skills.

Inventory Specialist

Company: Walgreens

Location: Washington, DC

Posted Dec 20, 2024

The role involves executing, monitoring, and training inventory best practices for the entire store, including both front end and pharmacy. Key responsibilities include supporting pharmacy inventory management activities, championing On-Shelf Availability, and ensuring accuracy of planograms. The individual is also responsible for reviewing and coordinating the proper use of reports and system applications, and executing front end and pharmacy asset protection techniques. Customer experience is a focus, with the role requiring engagement with customers, resolving issues, and modeling customer service best practices. Operations involve executing and coaching team members on warehouse and vendor inventory management processes, and completing pricing activities. The role also includes maintaining accurate inventory counts, ensuring inventory compliance with state and local laws, and assisting in the maintenance of inventory records. Basic qualifications include one year of prior retail work experience with knowledge, fluency in English, and a willingness to work flexible hours.

Customer Service Associate ( Client Management)

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

A fast-growing company, previously a startup, is hiring Client Service Associates in Mclean. The role involves resolving client inquiries through various channels, assisting with account setup, and handling sensitive information. The company offers a collaborative office environment, catered lunch twice weekly, and a starting pay of $17/hr with potential increases. Permanent employment is possible after a 3-4 month evaluation period.

Federal - Recruitment Marketing Sr. Analyst - 3877439

Company: Accenture Federal Services

Location: Washington, DC

Posted Dec 20, 2024

Accenture Federal Services in Annapolis Junction, MD is seeking a Recruitment Marketing Sr. Analyst. The role involves supporting recruitment marketing, employer brand strategy, talent acquisition, and hiring operations. The candidate will create and manage digital media, social channel content, and advertisements, and develop multichannel recruitment marketing campaigns. They will also drive talent acquisition strategies and prepare digital marketing and recruitment effectiveness reports. The ideal candidate should have experience in digital marketing, social media, job boards, and data analytics. Accenture is committed to diversity, inclusion, and equal employment opportunities.

Relationship Banker - Ward 7/8 - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Dec 20, 2024

The job posting is for a Relationship Banker position in Branch Banking at Chase. The role involves delivering exceptional customer service, building relationships, and providing financial solutions to customers. The ideal candidate should have 1+ year of experience in retail banking sales, excellent communication skills, and the ability to work branch hours including weekends and evenings. The position requires licenses such as SIE, FINRA Series 6/7, state registration, and Life licenses. Chase offers a competitive total rewards package, comprehensive benefits, and a diverse and inclusive work environment.

Accounts Receivable / Collections Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

The Accounts Receivable Specialist role involves calling on assigned accounts to collect open invoices, resolving customer issues, and monitoring aging and adjustments. The role requires an Associate's degree in accounting or relevant work experience. Addison Finance & Accounting offers competitive salaries, benefits, bonuses, and potential for permanent employment. Candidates should apply directly or email [email protected].

Inside Sales Representative - Work From Home (Washington, DC)

Company: HomeAdvisor

Location: Washington, DC

Posted Dec 20, 2024

HomeAdvisor, a top workplace, offers homeowners tools for home improvement projects and helps service professionals grow their businesses through advertising and lead generation. Post-merger with Angie's List, it forms ANGI HomeServices Inc. HomeAdvisor Sales provides a supportive team environment with incentives like team outings and competitions. The Inside Sales Representative role involves a training program, cold calling, selling HomeAdvisor as a marketing solution, and meeting sales targets. Benefits include a base salary, uncapped commission, health coverage, and retirement plan.

Administrative Assistant

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

The Administrative Assistant position at Addison Group is crucial for the success of Recruiters/BDMs. The role involves managing confidential information, coordinating meetings, and providing administrative support. The ideal candidate should have strong communication skills, be results-oriented, and capable of working with diverse personalities. Addison Group offers training and career development opportunities.

Python Developer

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

The company is seeking experienced professionals for a new product launch. Key responsibilities include services and big data, with secondary focus on PC or Mobile. Candidates should have hands-on experience with large-scale service APIs, big data, distributed computing, and understanding of High Availability, Failover, System testing/validation, and Common Vulnerabilities and Exposures. They will maintain current products and develop innovative new ones. Qualifications include Mobile Tech, PC Tech, Big Data, Machine Learning, 4-7 years of server-side coding experience, mastery of PHP, Python, Javascript, or Go, self-starter attitude, team-oriented mindset, and continuous learning spirit. Experience in High Availability Services, Big Data Business Intelligence, or Large Scale Cloud Deployments is a plus. Bonus points for Machine Learning/AI, Data Science, Team lead experience, or Startup experience.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Dec 20, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Occupational Therapist -PRN

Company: Mercy

Location: Washington, Missouri

Posted Dec 20, 2024

Mercy is a healthcare organization that values compassionate care and exceptional service. They offer careers tailored to individual skills and talents, with great benefits including health, vision, dental coverage, PTO, tuition reimbursement, and retirement funds. Mercy encourages innovation and collaboration, providing opportunities for professional growth and community impact. They seek candidates with a positive outlook, strong advocacy, and a commitment to delivering excellent care.

Developmental Engineer

Company: Lee Company

Location: Washington, UT

Posted Dec 20, 2024

The Air Force is seeking Developmental Engineers to join their operations. The engineers must meet several requirements, including a bachelor's degree in engineering and completion of specific courses. They will be responsible for planning and implementing projects, and are essential to the success of operations worldwide.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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