Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

JP Morgan Chase Institute - Research Associate

Company: JPMorgan Chase

Location: Washington, DC

Posted Dec 20, 2024

Join a renowned global think tank, the JPMorgan Chase Institute, as a Research Associate. You'll conduct economic research on small businesses and local economic development using JPMorgan Chase's proprietary big data. Collaborate with the Institute's research team to develop cutting-edge analyses, utilizing large datasets for public and academic discourse. The role requires a Bachelor's degree in a relevant field, strong programming skills, and excellent communication abilities. Preferred skills include Python/SQL, big data cloud computing, and experience with financial services datasets.

Data Scientist, Product Analytics

Company: Meta

Location: Washington, DC

Posted Dec 20, 2024

As a Data Scientist at Meta, you'll shape the future of products like Facebook, Instagram, and Oculus. You'll collaborate with diverse teams, use data to solve product challenges, and influence product strategy. Your role involves guiding teams with data insights, developing hypotheses, and presenting data-driven stories to influence partners.

Family Nurse Practitioner

Company: U.S. Army 1st Medical Recruiting Battalion

Location: Washington, District of Columbia

Posted Dec 20, 2024

The U.S. Army offers a rewarding career for Family Nurse Practitioners. They provide top-tier primary care to service members, retirees, and their families. As an Army Family Nurse Practitioner, you'll conduct physical examinations, diagnostic testing, and patient referrals. You'll have the opportunity to lead teams, conduct research, and advocate for patients. The Army Nurses Corps also offers competitive benefits including education loan repayment, tuition scholarships, travel opportunities, and comprehensive healthcare. Eligibility requires a Master's or Doctorate in Nursing with a Family Nurse Practitioner specialization, an active RN license, FNP-BC certification, and U.S. citizenship.

Head of Emergency Response, Trust & Safety - USDS

Company: TikTok

Location: Washington, DC

Posted Dec 20, 2024

TikTok U.S. Data Security (USDS) is a division of TikTok focused on data protection and content assurance. They aim to ensure a safe environment for U.S. users, enabling creativity and joy. The Emergency Response Team (ERT) within USDS handles emergency data disclosures to law enforcement. They seek a strategic leader for the Head of Emergency Response role, managing a 24-hour team dealing with sensitive, high-stakes situations. The role involves overseeing operations across time zones, fostering team growth, and navigating complex legal risks.

BI Analyst

Company: OVHcloud

Location: Washington DC

Posted Dec 20, 2024

The Marketing BI Analyst role at OVHcloud US involves providing business intelligence for Marketing Operations, implementing Marketo Measure/Bizible, and collaborating with remote stakeholders. The ideal candidate should have a Bachelor's degree in Computer Science or related fields, 2+ years of marketing trend modeling experience, and proficiency in Python. Experience with Marketo Measure/Bizible and other marketing software is preferred.

Applications Engineer

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 20, 2024

BAE Systems is seeking a flexible and self-motivated candidate to work on the development of advanced electronics for military and civilian applications. The ideal candidate will have experience in desktop virtual server and cloud-based applications and services. The role involves customer interactions, software demonstrations, training material development, and sales marketing testing. The candidate will also work with a software team, product managers, and customers to develop, configure, and integrate GXP applications. The position requires strong communication skills, problem-solving abilities, and the ability to work independently and in a dynamic environment.

Guest Advocate (Cashier), General Merchandise, Inbound (Stocking), Starbucks (T3320)

Company: Target

Location: Washington, DC

Posted Dec 20, 2024

Target offers a Small Format Team Member position with a starting hourly rate of $17.75 USD per hour and a pay range of $17.75 USD - $26.65 USD per hour. The role involves providing exceptional guest service, maintaining store appearance, and supporting daily business priorities. Key responsibilities include greeting guests, ensuring product availability, executing price changes, and maintaining inventory accuracy. Target values a welcoming and helpful attitude, strong communication skills, and the ability to work in a fast-paced environment.

Solutions Consultant - US Army Tactical

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 20, 2024

Palo Alto Networks is a cybersecurity company dedicated to protecting the digital way of life. They are committed to innovation, challenging the status quo, and fostering a culture of disruptive innovation and collaboration. The Solutions Consultant role involves providing technical leadership, defining solutions for customers' security transformation, and driving sales quotas. The company values diversity, offers comprehensive benefits, and is an equal opportunity employer.

Part-Time Beauty Advisor - Sephora

Company: Kohl's

Location: Washington, UT

Posted Dec 20, 2024

The role of a Beauty Advisor involves driving sales through a genuine passion for beauty and client engagement. Key responsibilities include identifying client needs, suggesting products, and maintaining expertise in top beauty brands. The role also involves executing merchandise sets, supporting replenishment, and visual standards. Other duties include active training participation, omni-processing support, inventory management, and maintaining department cleanliness. The ideal candidate should have a passion for beauty, client-facing retail experience, strong communication skills, and flexibility for various shifts. The pay starts at $13.70.

Product Policy Manager, GenAI

Company: Meta

Location: Washington, DC

Posted Dec 20, 2024

Meta is hiring a Product Policy Manager for its GenAI team. The role involves providing policy guidance to minimize risks in new GenAI products, building scalable safety frameworks, and collaborating with cross-functional teams. The ideal candidate should have a strong interest in AI policy, safety, and responsibility, along with experience in policy development and consensus building. Meta offers a competitive salary, benefits, and the opportunity to shape the future of social technology.

Marketing Manager - Jazz, Hip Hop, and Contemporary Music

Company: The Kennedy Center

Location: Washington, DC

Posted Dec 20, 2024

The Kennedy Center, a renowned cultural center and memorial to President John F. Kennedy, is seeking a Marketing Manager for Jazz, Hip Hop, and Contemporary Music. The role involves leading marketing strategies, dynamic pricing, data analysis, and reporting for these programs. The manager will also supervise the Assistant Marketing Manager for Comedy & Special Programming, ensuring effective campaign development and professional growth. Key responsibilities include creating season planning documents, revenue projections, and strategic marketing plans. The ideal candidate should have a Bachelor's degree, 4-6 years of professional experience in sales, marketing, or performing arts management, and strong analytical skills. A working knowledge of CRM systems, particularly Tessitura, is preferred.

Lead Software Engineer, Full Stack - Shopping (Remote)

Company: Capital One

Location: Washington DC

Posted Dec 20, 2024

The job posting is for a Lead Software Engineer Full Stack position at Capital One, US Remote. The role involves leading a portfolio of technology projects, managing a team of developers, and working on identification and network integration. The ideal candidate should have experience in distributed microservices and full stack systems, and be passionate about staying on top of tech trends. The role offers a competitive salary, benefits, and the opportunity for performance-based incentive compensation.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

Related Pages