Customer Service Jobs in Washington DC

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Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Class A Delivery Lead

Company: Coca-Cola

Location: Washington, DC

Posted Dec 20, 2024

The job posting is for a full-time, early morning position in Washington D.C. offering a competitive hourly rate of $32.00. The role includes operating company equipment, delivering products to customers, and providing excellent customer service. Benefits include medical, dental, vision, vacation pay, paid holidays, 401k with employer match, and career advancement opportunities after 6 months of employment. The company has been certified as a Great Place to Work in 2023.

Customer Service Associate

Company: Walgreens

Location: Fort Washington, PA

Posted Dec 20, 2024

Walgreens customer service job description: provides courteous, fair, friendly, and efficient checkout service, engages customers and patients, resolves issues, and shares best practices.

Federal - Agile / Technical Coach

Company: Accenture Federal Services

Location: Washington, DC

Posted Dec 20, 2024

The Agile Coach will lead a Scaled Agile Framework (SAFe) transformation in pilots, enhancing release management via DevOps and other technical skills. Key responsibilities include providing Agile coaching for LEAN Agile methodology adoption across 22 subsystem teams, accelerating value delivery through robust DevOps practices, and identifying process improvements. The ideal candidate should have a minimum of 5 years in Agile, with certifications like Safe SAFe, SPC, or Release Train Engineer. DevOps experience is a plus. Accenture values diversity and inclusion, ensuring equal employment opportunities.

Senior Director, Global News and Journalism Business Information Security Office

Company: Warner Bros. Discovery

Location: Washington, DC

Posted Dec 20, 2024

Warner Bros. Discovery (WBD) is inviting applications for the role of Senior Director Global News and Journalism, Business Information Security Office. This key leadership position within the Global Information and Content Security (GICS) team is responsible for implementing WBD's security strategy across global news and journalism operations. The role involves ensuring timely, trustworthy, and fair-minded news delivery, combating disinformation, and defending journalists from cyber-attacks. The successful candidate will act as a liaison between news activities and centralized cybersecurity functions, fostering a strong security culture, and managing technical security delivery and compliance.

Federal Solutions Architect & Enablement Lead

Company: Virtru

Location: Washington DC

Posted Dec 20, 2024

Virtru is a leading data protection provider that is committed to changing the rules for data privacy. They offer end-to-end encryption for various data sharing platforms and have a market-leading portfolio of data encryption and privacy enhancing applications. The company values respect for people and data, and their motto is 'Respect the people, Respect the data.' They offer federal solutions and enablement services, with a focus on customer enablement, training, and support. Virtru is dedicated to creating an inclusive workplace and fostering diversity, equity, and inclusion.

Developmental Engineer

Company: Uline, Inc.

Location: Washington, UT

Posted Dec 20, 2024

The text discusses the crucial role of Developmental Engineers in the Air Force, covering a wide range of specialties. These experts are essential for the successful completion of operations worldwide. The requirements to join the Air Force are outlined, including a Bachelor's degree in engineering, completion of specific courses, and certain age restrictions. The text conveys a positive sentiment towards the importance and prestige of these roles.

Accountant/Financial Analyst

Company: CGI

Location: Washington, DC

Posted Dec 20, 2024

CGI Federal is seeking an Accountant/Financial Analyst to join a team supporting a federal agency. The role involves developing knowledge of the client's industry, customers, organization, and business objectives. Key responsibilities include analyzing and solving federal financial and budget management challenges, providing quality client support, assessing processes and identifying gaps, and ensuring compliance with federal regulations. Required qualifications include 2-4 years of accounting/financial experience, ERPM systems experience, and strong analytical and communication skills. Desired qualifications include audit experience, federal budget analysis experience, and relevant certifications. CGI offers a competitive compensation range of $59,700 - $116,100.

Maintenance Worker

Company: Department of the Interior - National Park Service

Location: Marblemount, Washington Marblemount, Washington

Posted Dec 20, 2024

The text describes a job announcement for a Maintenance Worker position with the National Park Service. The position requires U.S. citizenship, background investigation, and various skills including carpentry, painting, electrical, plumbing, and problem-solving. The applicant must be at least 18 years old, or meet certain conditions if under 18. The job involves operating a motor vehicle, wearing a uniform, and potential on-call work. No educational substitution for experience is allowed. The position may not be suitable for telework under normal circumstances. A comprehensive benefits package is offered to federal employees.

JR-202416698 Principal Software Engineer, AI Platform (Data)

Company: General Motors

Location: Washington, DC

Posted Dec 20, 2024

General Motors is seeking a technical expert to join their team and lead efforts in designing and implementing robust data ingestion, access, management, and processing systems. The role involves architecting a modern system for ingesting and indexing vehicle data, developing an access abstraction layer, ensuring system scalability, reliability, and performance, and automating ETL processes. The ideal candidate should have a Bachelor's degree in Computer Science or related field, 8+ years of experience in designing scalable data platforms, proficiency in Python, Java, or C++, and hands-on experience with big data technologies and cloud platforms. The role is hybrid, requiring the candidate to report to Mountain View three times a week. The compensation range is $225,000 to $334,800.

Expert Associate Director, Transactions & Integration

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Dec 20, 2024

Boston Consulting Group (BCG) is seeking an Associate Director with extensive experience in Post Merger Integrations, M&A, and/or Carve-outs. The role involves contributing to business development, proposal efforts, and client project management. The candidate will also help build BCG's Transactions and Integrations (T&I) practice, contributing to methodology development and intellectual property. A minimum of 6 years of relevant experience, with at least 3 years in consulting, is required. BCG offers a comprehensive benefits package, including zero-premium health insurance, dental and vision coverage, retirement contributions, and generous paid time off.

Senior Accountant

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

HireStrategy is seeking a Senior Accountant for a top-growing client in the Washington D.C. metro area. The role involves preparing monthly journal entries, balance sheet reconciliations, and financial analytics. The candidate should have a Bachelor's degree in Accounting or related field, CPA & MBA preferred, and 3-5 years of experience. Strong computer skills, ability to work independently, and good communication skills are required.

Digital Marketing / Email Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

Addison Group is recruiting for a Digital Marketing/Email Specialist role with a mission-driven organization in downtown DC. The role involves supporting email programs, digital fundraising, and optimizing email and donation forms. Key responsibilities include developing and maintaining donation forms, ensuring quality standards, and analyzing performance data. The ideal candidate should have a Bachelor's degree, at least two years of relevant experience, strong HTML, CSS, JavaScript skills, and experience with digital marketing tools.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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