Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Privacy Program Manager, Assessment Response & Delivery

Company: Meta

Location: Washington, DC

Posted Dec 20, 2024

Meta is hiring for a Privacy Program Manager position in its Global Privacy Compliance Assurance, Assessment Response and Delivery team. The role involves leading cross-functional initiatives to ensure Meta meets its regulatory obligations and executes a best-in-class privacy program. The ideal candidate should have 6+ years of experience in business operations, project program management, strategy, or management consulting, with 3+ years in privacy or data protection. The role requires a keen interest in understanding Meta's platforms and tooling, and the ability to articulate complex solutions to leadership. Meta is committed to providing equal employment opportunities and offers a competitive salary package including bonus, equity, and benefits.

Criminal Investigator (Special Agent) - Hammer

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The text describes the role of a Special Agent in the U.S. Secret Service, detailing the job's responsibilities, salary range, and required qualifications. The position involves critical protective and investigative assignments, starting at $63,381 with potential for promotion to $153,354. It includes Law Enforcement Availability Pay (LEAP) of 25% of the locality rate. Essential requirements include U.S. citizenship, a valid driver's license, age between 21 and 37 (or 40 with veterans' preference), and passing a drug test and background check. Candidates must complete intensive training at FLETC and RTC, sign a mobility agreement, and meet visual and hearing standards. Qualifications include a bachelor's degree with superior academic achievement, or one to three years of specialized experience. The application process involves Phase I and II assessments, including NCIC, SAEE, physical abilities test, interview, credit check, security interview, polygraph examination, drug screening, and medical examination.

Global Privacy Regulatory Advisory Counsel, Compliance

Company: TikTok

Location: Washington, DC

Posted Dec 20, 2024

TikTok, a leading platform for short-form mobile video, is seeking a legal professional for its Global Privacy & Regulatory Affairs team. The role involves identifying business requirements from privacy regulators, collaborating with cross-functional teams for product and process improvements, and counseling functions on privacy compliance. TikTok values creativity, innovation, and inclusivity, aiming to inspire joy and bring people together. The company is committed to providing reasonable accommodations and fostering a diverse work environment.

Technology Sales Territory Brand Partner Specialist - Southeast

Company: IBM

Location: Washington, DC

Posted Dec 20, 2024

IBM is seeking a skilled professional to establish trusted advisor relationships with 'Sell' partners, develop territory plans, and engage with IBM teams. The role involves leveraging ecosystem programs, enhancing sales velocity, negotiating for commitment, and demonstrating expertise in technology partner sales offerings. A proven history of co-selling, effective communication, and consistent target achievement are required. Knowledge of IBM's product suite and competitive distinctions is preferred.

Supervisory Interpreter

Company: U.S. Department of State

Location: Washington, DC

Posted Dec 20, 2024

The job is in the Interpreting Division of the Department of State, handling complex assignments for high-ranking officials. Duties include supervising subordinates, managing interpretation projects, serving as lead interpreter for senior officials, maintaining a roster of interpreters, and advising management on various issues. Requirements include U.S. citizenship, Top Secret security clearance, passing a Language Proficiency Test, and E-Verify check. Applicants must have 1 year of specialized experience in translation, interpretation, or related work, and experience leading a team and managing projects. Proficiency in a foreign language and understanding of contemporary politics, economy, and international relations are essential.

Pharmacy Intern

Company: CVS Health

Location: Fort Washington, PA

Posted Dec 20, 2024

CVS Health is offering a 3rd year pharmacy intern role with significant responsibilities, including ensuring patient safety, managing pharmacy operations, and leading with empathy. The role requires strong communication skills, immunization eligibility is preferred, and proficiency in Microsoft Office Suite. The company is committed to improving health care and values fresh ideas and unique contributions.

Practical Nurse

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 20, 2024

This is a Direct Hire Authority solicitation for a Practical Nurse position at Madigan Army Medical Center in Tacoma, Washington. The role involves direct patient care, including interaction with children and youth under 18. Requirements include a current or pending nursing license, one year of nursing experience, and various certifications such as Basic Life Support (BLS). The position is mission essential and may require work during emergencies. Salary negotiation is possible for new federal employees with superior qualifications.

Staff Accountant for Non-Profit

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

A non-profit organization is seeking a seasoned accountant with 3+ years of experience and a Bachelor's degree in accounting. The role involves managing accounts payable, preparing reports, and ensuring compliance with various regulations. The organization values work-life balance and a passion for social justice.

Criminal Investigator (Special Agent) Counter Assault Team

Company: Department of Homeland Security - U.S. Secret Service

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The text describes the role of a Special Agent in the U.S. Secret Service, detailing the job requirements, qualifications, and benefits. The position involves critical protective and investigative assignments, with a starting salary of $47,562 and potential for promotion to $153,354. The role requires U.S. citizenship, a valid driver's license, and age between 21 and 37 (or 40 with previous law enforcement service). Applicants must pass a drug test, carry and use a firearm, complete extensive training, and sign a mobility agreement. They also need to obtain a Top-Secret Clearance and meet specific physical and medical requirements. Qualifications include a bachelor's degree with superior academic achievement, at least one year of specialized experience, or a combination of education and experience. The process involves multiple phases, including assessments, interviews, and background checks. Successful applicants may receive a recruitment incentive of $60,000.

Call Center Representative: Member Service

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

A HireStrategy/Addison Group client is looking for an experienced Call Center representative to support their Member Services department in a high volume call center in Alexandria, Virginia. This is a great opportunity to work with a well-regarded company in a fast paced and fun environment! The job requires handling inbound and outbound calls, providing technical troubleshooting, and promoting the client's products via outbound calls.

Director, Account Specialist

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

The Director, Account Specialist role is crucial for leading a team of Managers and Account Specialists, ensuring customer satisfaction, and meeting performance metrics. Key responsibilities include collaborating with senior leadership, mitigating risks, monitoring industry trends, and analyzing customer data. The ideal candidate should have 10+ years of relevant experience, excellent communication skills, and proficiency in CRM software.

Campus - Analytics and Modeling Program Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 20, 2024

Fannie Mae is offering a full-time associate role with a base salary of $110,000. The Analytics & Modeling Associate will work with cutting-edge technology, receive on-the-job training, and gain professional development. The role involves developing and implementing analytical skills, providing research, and leveraging data for quality decisions. After a 10-week training, the associate will be assigned to one of four functions: Single Family Analytics, Finance Business Analytics, Enterprise Modeling and Analytics, or Enterprise Risk Management. Fannie Mae provides mentorship, industry knowledge programs, and speaker series events for continuous learning.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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