Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Senior Staff Engineer, Operations-Associate Experience Portal, Content & Search

Company: GEICO

Location: Washington DC

Posted Dec 12, 2024

GEICO is seeking a Senior Staff Engineer Operations to guide the strategy and engineering work within the Associate Experience Portal team. The ideal candidate will have strong experience in CMS delivery, search solutions, and project management. The role involves building solutions with complex systems and tooling, collaborating with engineering peers and business stakeholders, and reporting on progress for key projects.

Senior Manager, Engineering Operations-Associate Experience Portal

Company: GEICO

Location: Washington DC

Posted Dec 12, 2024

The text describes a job opening for a Senior Manager of Engineering Operations at GEICO. The role involves managing content management systems, leading a team, and delivering projects on time and within budget. The ideal candidate should have experience in program and project management, content management, and business acumen. The position requires strong communication skills and the ability to work with various stakeholders. The annual salary range is $13,000,000 to $26,000,000.

Innovation and Strategy Analyst

Company: TechOp Solutions International

Location: Washington DC

Posted Dec 13, 2024

TechOp Solutions is seeking an Innovation and Strategy Analyst with 4+ years of experience in developing capability gap analyses for new technologies within the federal government. The candidate should have experience in leading cross-functional teams, interpreting complex data, and presenting findings clearly to senior management. A Bachelor's Degree in Business or Public Administration is required, with a Master's degree preferred. The candidate should have experience performing research and development for the federal government and working with data analytical tools.

DEI Implementation Specialist

Company: Steel Point Solutions

Location: Washington DC

Posted Dec 12, 2024

Steel Point Solutions is a certified SBA 8a HUBZone Small Disadvantaged Business SDB and WOSB company seeking a DEIA Implementation Specialist to support DEIA initiatives across the organization. The role involves developing and implementing a comprehensive DEIA governance structure, engaging with senior executives, and communicating progress to stakeholders. The company offers a comprehensive benefits package and the salary range is $110,000 - $115,000 USD.

Consulting and Operations Associate

Company: Rubris Inc.

Location: Washington DC

Posted Dec 12, 2024

Rubris is hiring a Consulting and Operations CampO Associate to assist with project delivery and management, client communication, data management, and project planning. The role requires a Bachelor's or Master's degree in a related field, at least 1 year of professional experience, and strong Excel, SQL, and communication skills. The position is based in the Eastern or Central time zones.

2025 Autonomous Systems Engineer

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 12, 2024

The Aerospace Corporation is seeking an Autonomous Systems Engineer to work on advanced autonomy research and direct program support for various vehicles. The position requires a Bachelor's or Master's degree in a relevant STEM field, industry experience, and a strong background in autonomous systems or robotics. The successful candidate will have the opportunity to work on a variety of space programs and contribute to the development of highly autonomous space vehicles.

Staff Engineer Java - C# (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 12, 2024

The text describes a Staff Engineer position at GEICO with a focus on leadership, technical expertise, and problem-solving. The ideal candidate should have broad and deep technical knowledge, experience with microservices, REST APIs, and cloud architecture. The role offers a competitive salary, benefits, and a positive work environment.

IT program manager

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 13, 2024

BAE Systems is looking for Program Managers with a minimum of 11 years of experience to manage IT projects using PMF and Agile methodologies. The ideal candidate should have a Bachelor's or Master's degree in a related discipline and have experience with tools such as JIRA, ServiceNow, and other enterprise tools. The position requires strong interpersonal skills, technical and financial reporting, and the ability to manage and ensure all project issues are resolved promptly.

Community Experience Associate (New Homes)

Company: Van Metre Companies

Location: Washington DC

Posted Dec 12, 2024

The job posting is for a Community Experience Associate at Van Metre Homes, a company known for its exceptional homebuying experience and community appearance. The role involves conducting engaging tours, prospect outreach, product expertise, traffic management, sales operations, record maintenance, and community appearance. The company values integrity, ownership, respect, diversity, innovation, teamwork, community, work-life balance, and philanthropy.

Senior Sales Manager - MassMutual

Company: MGM Resorts International

Location: Washington DC

Posted Dec 12, 2024

The job posting for Senior Sales Manager at MGM Resorts International is seeking an enthusiastic individual to create unique and showstopping experiences for guests. The primary responsibility is to identify and secure group bookings, drive Rooms and Catering revenue, and maintain an understanding of property meeting space outlets and venue capabilities. The ideal candidate should be proficient in PC software, have excellent customer service skills, and be able to communicate effectively in English. The job offers wellness incentive programs, access to company discounts, free meals, and healthcare benefits.

Office Receptionist

Company: BryceTech

Location: Washington DC

Posted Dec 12, 2024

BryceTech is a company that has been delivering mission and business success since 2017. They combine core competencies in analytics and engineering with domain expertise to help government agencies, Fortune 500 firms, and investors manage complex programs, develop IT tools, and forecast critical outcomes. They offer proprietary research-based models for evidence-based decision making and cultivate a culture of engagement and partnership with their clients. They are an Equal Opportunity Employer.

Distinguished Engineer – Associate Experience Portal

Company: GEICO

Location: Washington DC

Posted Dec 12, 2024

GEICO is seeking an experienced Engineer to drive their insurance business transformation and create a culture of psychological safety and continuous improvement. The role requires strong engineering design experience, thought leadership, and experience with CMSs. The Distinguished Engineer will focus on multiple areas, provide technical leadership, and collaborate with various teams to solve complex problems.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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