Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Operations Manager

Company: Cooley

Location: Washington DC

Posted Dec 11, 2024

The Operations Manager position at Cooley is seeking a professional to oversee general office operations, including facilities, conference services, mailroom, messenger services, reception, hospitality, food services, purchasing, reproduction services, and general office maintenance. The ideal candidate should have 5+ years of office facilities operations management experience in a professional services environment, be proficient in Microsoft Office suite, iManage, and other firm applications, and have strong analytical and interpersonal skills.

Outside Sales Specialist

Company: Audicus

Location: Washington DC

Posted Dec 11, 2024

Audicus is an innovative healthtech company looking for an experienced Outside Sales Specialist to join their mission-driven team. The role involves engaging in-store customer traffic, educating potential customers about their hearing solutions, and building relationships through multiple touchpoints. The company offers a competitive salary, commission, and benefits package. They are focused on building a diverse and inclusive workforce.

Junior Federal Account Manager

Company: Radiant Digital

Location: Washington DC

Posted Dec 11, 2024

Radiant Digital offers technology consulting and business solutions for commercial and government clients. They provide end-to-end solution delivery, single project execution, and strategic resources. The Federal Account Manager role involves building relationships, identifying opportunities, developing account plans, providing excellent customer service, coordinating with internal teams, negotiating contracts, staying updated on industry trends, and managing administrative tasks.

Project Manager (REF1727B)

Company: Citizant

Location: Washington DC

Posted Dec 11, 2024

Citizant is a leading provider of professional IT services to the US government, focusing on areas such as Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management. They strive to hire ethical, talented, passionate, and committed individuals who align with their core values. The Project Manager position offers a salary range of $150,000 to $175,000 annually, with responsibilities including project leadership, team management, data governance, and compliance. Qualifications include at least 10 years of experience in Federal IT Transformation, Enterprise Architecture, Data Management, and Governance. US Citizenship and DHS Public Trust clearance are required.

Gastroenterology / Rheumatology Senior Health and Science Specialist, North Seattle, WA

Company: Pfizer

Location: Washington DC

Posted Dec 11, 2024

The Senior Healthcare Rep is responsible for launching new products, deciding upon best strategies to manage business relationships, understanding formulary access, and engaging in product promotion within assigned accounts. The role also involves sales efforts and relationship development with assigned customers and accounts, including Therapeutic Area Specialists and Key Opinion Leaders. The ideal candidate should possess customer market and business acumen, strong product and disease state knowledge, and excellent sales promotional and strategic business development skills.

Systems Administrator w/ TS/SCI

Company: Leidos

Location: Washington DC

Posted Dec 11, 2024

Leidos is seeking a Systems Administrator with experience in Linux and Windows to support multiple programs and projects in their Arlington VA office. The role involves maintaining workstations and servers, deploying patches, and assisting in policy development and information assurance. The ideal candidate should have knowledge of Active Directory, HyperV, VMWare, and Azure, as well as experience with patching, STIGing, and system upgrades in a classified environment.

Data Conversion and Migration Lead

Company: Teracore

Location: Washington DC

Posted Dec 11, 2024

Teracore is a Service Disabled Veteran Owned Small Business SDVOSB and minority business enterprise with 19 years of experience in providing management and enterprise IT consulting services to the Federal Government. They are a proven prime contractor with over 70 successful contracts. The position involves data migration support for the Financial Services Modernization FSM program, including data cleansing, transformation, and load testing. The required skills include a MASBS degree, 10 years of experience in large data migration conversions, and excellent communication skills. The desired skills include experience in full-lifecycle Federal financial system implementation projects and knowledge of SAP S4Hana Federal Financials core modules.

National Channel Manager

Company: AKKO

Location: Washington DC

Posted Dec 11, 2024

AKKO is a venture-funded, fast-growing insurtech company with a passionate, solution-forward, and collaborative team. They are looking for a Revenue Operations Rev Ops Lead to drive revenue growth strategy, manage and optimize revenuerelated tools, leverage deep knowledge of HubSpot and Salesforce, develop and maintain accurate revenue forecasts, work closely with various departments, and manage sales commissions. The company offers unlimited vacation, competitive health benefits, a robust 401k program, and more. They value collaboration, ambitious goals, diversity, customer love, integrity, and data-driven decision making.

Engineer II - Network Software for Hybrid Cloud (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 11, 2024

The text describes a position as an Engineer II in the development of Data Center Hybrid Cloud software stack. The role involves design, development, and troubleshooting of high-quality SDN solutions for next-gen network HW. The ideal candidate should have in-depth experience with network protocols and SDN technologies. The position requires collaboration with various teams and providing technical leadership. The qualifications include excellent coding skills, understanding of SDN architectures, and experience with virtualization technologies. The role offers a competitive salary and benefits package.

TAP Assistant Manager - MGM Springfield

Company: MGM Resorts International

Location: Washington DC

Posted Dec 11, 2024

The job posting for a Restaurant Assistant Manager at MGM Resorts International is seeking an individual with high volume restaurant management or supervisory experience. The ideal candidate should have excellent customer service skills, effective listening abilities, and strong judgment skills. The job involves daily floor plans, supervising floor service, managing employee evaluations, and maintaining communication with management and culinary staff. The ideal candidate should also have working knowledge of Food and Beverage products, menu items, equipment, health safety and sanitation regulations, Point of Sale POS systems, and bilingual English skills. The job offers wellness incentive programs, access to company discounts, free meals, free parking, healthcare benefits, and professional development opportunities.

Full Motion Video (FMV) Analyst - Mid Level

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 11, 2024

The job description for the Full Motion Video (FMV) Analyst position at BAE Systems offers a unique three-week formal training course followed by on-the-job training. Candidates will learn FMV tradecraft, specialized instruction in exploitation tools and specific cultural familiarization, and produce imagery-derived graphic products and reports. The role requires a 5-year intelligence analysis experience with a focus on FMV or imagery analysis, or 3 years of FMV or imagery analysis experience and an associate's or bachelor's degree in a related field. The position also requires the ability to work a rotating shift schedule, maintain situational awareness, and relay intelligence in real-time. The required education and skills include MS Office proficiency, analytical writing, critical thinking, and the ability to prepare and present briefings. The preferred education and skills include practical experience with MAAS NES RemoteView SOCET GXP ArcGIS IEC, counterterrorism analysis, FMV operations experience, and GPC Program certifications.

Systems Engineer

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 11, 2024

BAE Systems is seeking a dynamic self-motivated junior engineer to join their NATO Seasparrow Project Office in Arlington, VA. The selected candidate will provide engineering and programmatic support with a focus on Fleet Support and Combat Systems Integration. The position involves programmatic support on the development and maintenance of Evolved SEASPARROW Missile ESSM Block 2 Interface Control Documents, Interface Design Documents, Interface Design Specifications, and Coordination with external stakeholders. The successful candidate must have a Bachelor's degree in Engineering Systems, industrial electrical, and/or RF engineering, and basic engineering knowledge about software implementation and RF systems. Strong communication skills and a current Secret or higher US government security clearance are required.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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