Customer Service Jobs in Washington DC

81,813 open positions · Updated daily

Looking for Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Customer Service position in the Washington DC area.

Project Manager

Company: TDI (Tetrad Digital Integrity)

Location: Washington DC

Posted Dec 11, 2024

Tetrad Digital Integrity TDI is seeking an experienced IT Project Manager to support the legislative branch of Congress in their transition. The position requires managing multiple projects using Agile techniques and Clickup, working with the PMO Lead, and leading communication across various stakeholders. The candidate should have a Bachelor's degree in a related field, 5+ years of IT project management experience, and a PMP certification. Preferred qualifications include a Certified Scrum Master certification and Agile project management experience.

Senior Network Architect SME

Company: Leidos

Location: Washington DC

Posted Dec 12, 2024

The job posting is for a Network Architect SME with a focus on Cisco switching and routing, traffic engineering, and network operations. The role involves leading a team, ensuring service availability, and providing technical guidance. The position requires 100% onsite work and may allow for partial remote work in the future.

Account Manager - Mon - Fri 9am-6pm

Company: Williams Lea

Location: Washington DC

Posted Dec 12, 2024

Williams Lea is hiring for an Account Manager position in their Washington DC office. The role is full-time with a salary of $76000-$80000 per year. Benefits include health insurance, 401k, PTO, life insurance, paid parental leave, and more. The Account Manager will lead operations, communicate a vision for client service, and focus on delivering operational excellence.

Associate Air Quality Consultant

Company: Ramboll

Location: Washington DC

Posted Dec 11, 2024

The text describes a job opening for an Air Quality Consultant position at Ramboll's Environment and Health Division in Arlington, VA. The role involves estimating emissions, conducting engineering evaluations, performing computer modeling, analyzing pollution control measures, and preparing permit applications. The ideal candidate should have a BS or MS in Chemical Environmental Engineering or Atmospheric Science, 0-1 years of air quality experience, strong computing skills, and demonstrated capabilities in understanding and applying environmental regulations.

Business Development Manager

Company: Skilled Wound Care

Location: Washington DC

Posted Dec 12, 2024

The text is a job description for a Business Development Manager position at Skilled Wound Care. The company is rapidly expanding and seeks a clinically oriented individual to identify and secure partnerships with skilled nursing facilities. The role involves strategic market analysis, proposal development, building relationships, achieving targets, and collaborating with teams. The qualifications include a Bachelor's degree, 3-8 years of sales experience, and excellent communication skills. The role requires travel, and the compensation includes a salary of $80000-$90000 DOE plus a quarterly bonus, health benefits, and a 401K plan. The company values diversity and equality.

Sales Engineer, Data

Company: Resonate

Location: Washington DC

Posted Dec 11, 2024

Resonate is a marketing and advertising technology company that uses cutting-edge technology to gather real-time survey data and insights on over 230 million consumers and their online behavior. They have developed a unique way to identify, understand, and engage highly targeted audiences by uncovering 13,000 individual attributes that identify their underlying values, beliefs, and motivations. The company seeks a Sales Engineer to represent the technical capabilities of their platform and help sell their solutions to brand marketers.

Principal Director - GEOINT Futures Office

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 11, 2024

The Aerospace Corporation is seeking a Principal Director for their GEOINT Futures Office. The role involves leading and managing pathfinder acquisition support efforts, providing technical leadership, and working closely with the government leadership team to identify and solve technical challenges. The successful candidate will be expected to drive engagement and retention of talent, ensure timely reporting of program information, and maintain understanding of current and future customer needs.

Senior Cloud Engineer with Service Mesh and Cloud Networking Focus (m/f/x)

Company: Dynatrace

Location: Washington DC

Posted Dec 12, 2024

The job description for a MultiCloud Networking | Service Mesh on Kubernetes role at Dynatrace is for a highly skilled individual with experience in computer networking, cloud networking (AWS, GCP, Azure), Kubernetes, and service mesh solutions. The role requires a Bachelor's or Master's degree in Computer Science or a related field, as well as proven knowledge in implementing and managing a service mesh solution, Git, Docker, Helm, PKI systems, network protocols, application load balancing, and Git/IaC tools like Terraform. The role also offers attractive compensation packages, stock purchase options, and a hybrid working setup.

Data Scientist

Company: Steel Point Solutions

Location: Washington DC

Posted Dec 12, 2024

Steel Point Solutions is a certified SBA HUBZone small disadvantaged business WOSB, offering integrated business solutions for government and commercial enterprises. They are looking for a Data Scientist to analyze large volumes of data, develop data models, perform statistical analyses, and create data visualizations to inform decision-making.

Capture Strategist

Company: Govini

Location: Washington DC

Posted Dec 12, 2024

Govini is seeking a Capture Strategist to join their GotoMarket team and create compelling proposal submissions for competitive wins in the federal market. The role involves working crossfunctionally to assemble internal teams, advise on persuasive writing techniques, and ensure proposals convey proper key messages, value propositions, and differentiators. The ideal candidate should have experience in end-to-end capture and proposal management, strong understanding of the federal acquisition process, excellent communication skills, and previous experience writing proposals for a SaaS-based company.

Assistant Service Manager

Company: Van Metre Companies

Location: Washington DC

Posted Dec 11, 2024

Van Metre is seeking a candidate to fill an Assistant Service Manager position at their Woodland Park Apartments in Herndon, VA. The role involves overseeing all aspects of maintenance, expense control, scheduling, preventative maintenance, and ensuring completion of service tickets. The ideal candidate should have 4+ years of maintenance experience, EPA Type II or EPA Universal Certification, and a valid Drivers License. The position offers excellent benefits, a work environment that fosters excellence, and a robust Employee Wellness Program.

Service Manager

Company: Van Metre Companies

Location: Washington DC

Posted Dec 11, 2024

Van Metre is seeking a Service Manager for their Saratoga Square Apartments in Springfield, VA. The role involves overseeing all maintenance, managing the budget, and ensuring compliance with state and federal jurisdictions. The Service Manager must have 3+ years of maintenance experience, supervisory experience, HVAC certification, and CPO certification. The position offers excellent benefits, a work environment that fosters excellence, and a robust Employee Wellness Program.

Frequently Asked Questions

What are typical salary ranges for Customer Service roles by seniority?
Entry-level agents earn $35,000–$45,000 annually. Mid-level specialists or Technical Support Engineers range from $45,000–$60,000. Senior roles such as Team Lead or Customer Experience Manager command $60,000–$80,000, with bonuses tied to CSAT and NPS metrics.
Which skills and certifications are most valuable for Customer Service professionals?
Proficiency with Zendesk, Freshdesk, or Salesforce Service Cloud is essential. Strong written communication, problem‑solving, and empathy score high. Certifications like Zendesk Certified Support Specialist, Salesforce Service Cloud Consultant, and ITIL Foundation provide tangible proof of expertise.
Is remote work available in Customer Service positions?
Yes—over 70% of Customer Service roles now support remote or hybrid setups. Companies such as Shopify, Salesforce, and Zendesk offer fully remote positions with tools like Slack, Zoom, and remote ticketing dashboards.
What career progression paths exist within Customer Service?
Typical advancement follows: Agent → Senior Agent → Team Lead → Customer Experience Manager → Director of Customer Experience. Each step adds responsibilities in coaching, process optimization, and strategic planning.
What are the current industry trends shaping Customer Service?
AI chatbots and automated routing reduce first-response times. Omnichannel platforms integrate email, chat, social, and phone into a single view. Real-time analytics and predictive insights help teams proactively address issues before they impact satisfaction.

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